Network and server troubleshooting
Hazem Amer
Engineer
Alexandria
Summary
Experienced System and network administration with over 8 years of experience in IT. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level System and network administration position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
System and Network Administrator Engineer
AlexFert
alexandria
06.2016 - Current
- Increased customer satisfaction by resolving issues.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Created patches and solutions to fix bugs in existing applications.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Implemented corrective plans of action for network availability and latency.
- Adopted cost-effective, useful solutions to implement into current systems.
- Completed reports detailing network and systems performance and downtime issues.
- Implemented internet and intranet applications on multiple platforms.
- Contributed to development, administration and testing of disaster recovery plans.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Performed software installations and upgrades to linux or Windows operating systems.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Monitored system performance and responded to alerts.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Configured and tested Windows Server operating systems with roles features.
- Manage All Virtual infrastructure using vmware ESXI 7
- Manage IBM Storage
- Manage Oracle 12 application and maintain work flow , fix errors , manage backup , concurrent requests and all issues
- Manage all Cisco Switches Edges and core
- Developed, implemented and documented security programs and policies and monitored compliance across departments.
- Managed data center system upgrades, delivering better reliability and security for server hosting and enterprise applications.
- Designed, installed and configured email encryption gateways with data loss prevention.
- Created policies and procedures for emerging security technologies and proposals.
- Worked with business partners to balance requirements, security and risk reduction.
- manage Sophos XG firewall and sophos endpoint to increase level of security
- Office 365 Administrator
- manage intranet and Company website
IT System Engineer
ECG
alexandria
06.2014 - 05.2016
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Provisioned new software and hardware for use, following established security policies.
- Implemented corrective plans of action for network availability and latency.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Updated software to safeguard against security flaws.
- Configured hardware and granted system permissions to new employees.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Wired .
Education
Bachelor of Science - Communication And Electronics
Faculty of Engineering Alexandria University
Alexandria,egypt 06.2008 - 06.2013
Skills
Accounting systems and software
System performance and functionality
System installation and configuration
Network compliance understanding
Networking and relationship building
Network systems installation
Networking and routing protocol expertise
MRP and ERP systems
Timeline
System and Network Administrator Engineer
AlexFert
06.2016 - Current
IT System Engineer
ECG
06.2014 - 05.2016
Bachelor of Science - Communication And Electronics
Faculty of Engineering Alexandria University
06.2008 - 06.2013
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