Hazem Amer
Engineer
Alexandria
Summary
Experienced System and network administration with over 8 years of experience in IT. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level System and network administration position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
System and Network Administrator Engineer
AlexFert
alexandria
06.2016 - Current
- Increased customer satisfaction by resolving issues.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Created patches and solutions to fix bugs in existing applications.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Implemented corrective plans of action for network availability and latency.
- Adopted cost-effective, useful solutions to implement into current systems.
- Completed reports detailing network and systems performance and downtime issues.
- Implemented internet and intranet applications on multiple platforms.
- Contributed to development, administration and testing of disaster recovery plans.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Performed software installations and upgrades to linux or Windows operating systems.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Monitored system performance and responded to alerts.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Configured and tested Windows Server operating systems with roles features.
- Manage All Virtual infrastructure using vmware ESXI 7
- Manage IBM Storage
- Manage Oracle 12 application and maintain work flow , fix errors , manage backup , concurrent requests and all issues
- Manage all Cisco Switches Edges and core
- Developed, implemented and documented security programs and policies and monitored compliance across departments.
- Managed data center system upgrades, delivering better reliability and security for server hosting and enterprise applications.
- Designed, installed and configured email encryption gateways with data loss prevention.
- Created policies and procedures for emerging security technologies and proposals.
- Worked with business partners to balance requirements, security and risk reduction.
- manage Sophos XG firewall and sophos endpoint to increase level of security
- Office 365 Administrator
- manage intranet and Company website
IT System Engineer
ECG
alexandria
06.2014 - 05.2016
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Provisioned new software and hardware for use, following established security policies.
- Implemented corrective plans of action for network availability and latency.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Updated software to safeguard against security flaws.
- Configured hardware and granted system permissions to new employees.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Wired .
Education
Bachelor of Science - Communication And Electronics
Faculty of Engineering Alexandria University
Alexandria,egypt 06.2008 - 06.2013
Skills
Network and server troubleshooting
undefinedTimeline
System and Network Administrator Engineer
AlexFert
06.2016 - Current
IT System Engineer
ECG
06.2014 - 05.2016
Bachelor of Science - Communication And Electronics
Faculty of Engineering Alexandria University
06.2008 - 06.2013
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