Hazem Eltayari
Sr. Facility Administrator
Alexandria
Summary
To obtain a position in a well-established stable company, seek to diversify my strong organizational, Problem solving, good research, planning skills and analyst data. Further build my career as Self-motivated team player with excellent interpersonal and people-management skills, possess great potential for professional growth and achievement through determination, patience and dedication to attain goals.
Overview
8
8
years of professional experience
Work History
Supervisor . Facility Administrator
Vodafone UK
03.2017
- Carry out daily routine checkups, ensuring premise status is in good condition, noting any defects
- Coordinate & follow up on action items
- Review and make recommendations to maintain building integrity, maintaining accurate records as required
- Assist in the compliance of existing Health and Safety policy, safe working practices and best practice, liaising closely with Head of department and Health & Safety officer
- Record day to day consumption
- Effective front desk service, follow up on requests and customer handling
- Position
Vodafone UK Alexandria branch & Vodafone 888 Borg el
12.2018 - 08.2021
- Receive all customer queries and complaints where applicable, and forward any others to relevant departments
- Support the work of the department in service monitoring and supplier management, ensuring that the required standards are maintained
- Provide a first line contact for FM Department with all internal/external customers/suppliers
- Operate energy and waste management processes for the premise
- Order and manage all supplies requests to guarantee availability at all times
- Respond effectively to all E- mails queries and complaints, using effective listening, questioning and problem-solving skills
- Carry out daily routine checkups, ensuring premise status is in good condition, noting any defects and escalate to FM
- Coordinate & follow up on action items
- Assist Facility manager in monitoring service standards, including but not limited to catering, cleaning and rest floors
- Review and make recommendations to maintain building integrity, maintaining accurate records as required
- Assist in the compliance of existing Health and Safety policy, safe working practices and best practice, liaising closely with Head of department and Health & Safety officer
- Operate and maintain an effective filing system for the department
- Manage and maintain stationary supplies
- Record monthly and half yearly consumption.
Facility Administrator
Majorel
04.2013 - 07.2015
- Determine the needs of the customer by listening and asking questions
- Have to get Ensure the customer understands the car’s operating features, warranty and paperwork
- Reports to the sales manager regarding objectives, reviews, analyses, and planned activities.
- Review sales statistics and actions to determine how to better utilize time, plan more effectively, and improve sales
- Each product is made specifically to compete with another one and for a certain segmentation so it must sell each product to segment who made for in order to achieve the interests of the company and the customer satisfaction at the same time
- Report to management complaints about the products to work on this problems to update the product to satisfy customer needs in the future
- Analysis the market to know when high session of selling
- And what internal and external factors make that`s time is the higher session
- Have to coordinate with marketing team by analysis data base of customers to help them by know segmentation ( age , gender , place , level standard , how they think , etc) to help them in commercial campaign
- ( ECCO )
- Account
sales executive
Tarek Isamail automotive
02.2012 - 03.2013
- Greeting customers and asking questions to determine their needs
- Explaining the differences and benefits of products
- Demonstrating the use of a product when needed
- Achieve customer satisfaction by determine the cause of the problem; selecting and explaining the best solution to solve the problem
- Contributes to team effort by accomplishing related results as need
retail
Barclays bank, Egypt
02.2011 - 09.2012
Education
MINI MBA -
Alexandria university, Missouri state university
Risk assessor course from National training service Certificate of completion of Environmental management systems requirement and internal audit ISO 14001 - undefined
Certificate of completion quality management systems requirement and internal audit ISO 9001 - undefined
Certificate of completion occupational safety and health management systems requirements and internal audits ISO 45001 - undefined
Skills
Technical QualificationsMS Office Suite (Word, Excel, PowerPoint & Outlook)Key Competencies & SkillsPatient, well creative and can work under pressureGood analystAppreciate the team workCan communicate easily with everyone
Facility order interpretation
Facility and equipment maintenance
Administrator leadership
People and facility protection
Healthcare facility management
Supervisory experience
Facility management
Accomplishments
- Support FM in preparing the petty cash settlement
- Effective front desk service, follow up on requests and customer handling
- Effective service monitoring and follow up with suppliers to ensure standards are met
- Effective administrative support to the department and records keeping
- Handling transportation for 450 employee per day from Borg el Arab to check points , resolve urgent problems and direct contact with vendor
- Position :- supervisor
- Facility Administrator Company :- kasrawy group ( jac- egypt) Branches :- Abo el rawash – el kamtyea From :- 15/9 till mow
Timeline
Vodafone UK Alexandria branch & Vodafone 888 Borg el
12.2018 - 08.2021
Supervisor . Facility Administrator
Vodafone UK
03.2017
Facility Administrator
Majorel
04.2013 - 07.2015
sales executive
Tarek Isamail automotive
02.2012 - 03.2013
retail
Barclays bank, Egypt
02.2011 - 09.2012
MINI MBA -
Alexandria university, Missouri state university