Hazem Mohamed Reda
Port-Said, Egypt
Summary
With a proven track record at the Egyptian Healthcare Authority, I excel in leadership and analytical skills, driving operational excellence and strategic growth. Spearheaded quality initiatives and enhanced patient care, achieving significant improvements in compliance and staff development. Expert in facility management and team training, I bring a dynamic approach to achieving business objectives and fostering innovative solutions. Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager of El-Kuwait Healthcare Medical Unit
Egyptian Healthcare Authority
06.2024 - Current
- Leadership & Management: Overseeing operations, managing staff, and ensuring quality care.
- Financial Management: Budgeting, securing funding, and controlling expenses.
- Clinical Oversight: Collaborating with medical staff, implementing protocols, and monitoring patient outcomes.
- Community Engagement: Building relationships, understanding needs, and promoting health awareness.
- Compliance & Regulatory Affairs: Adhering to regulations, maintaining records, and managing risk.
General Manager of Hood Badran Healthcare Medical Unit
Egyptian Healthcare Authority
03.2022 - 06.2024
Quality Coordinator at Physiotherapy Family Medical Center
Egyptian Healthcare Authority
Port-Said
01.2021 - 03.2022
- Monitoring and Evaluating: Analyzing data to identify areas for improvement.
- Performed follow-up evaluations to determine efficacy of previously implemented corrective measures, recommending subsequent actions based on findings.
- Implementing Improvements: Designing and putting quality initiatives into action.
- Recommended improvements to systems and procedures for increased productivity.
- Ensuring Compliance: Meeting regulations, and accreditation standards.
- Promoting Safety: Cultivating a culture where safety is paramount.
- Collaborating and Educating: Working with staff and sharing best practices.
- Data Analysis and Reporting: Using data to track progress and inform decisions.
- Allocated complaints to governing departments for investigation and tracked resolution times.
Regional Sales Manager & Marketing Associate
Hefny Group (Eyg pharma)
Lower Egypt
01.2019 - 01.2021
- Developed and managed regional sales program and market operations.
- Coached, developed and motivated team to achieve revenue goals.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Developed strategies and plans for regional sales growth.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Organized trade shows, exhibitions, and other events to showcase products.
- Created and maintained sales environment to support business objectives.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Negotiated contracts with distributors, vendors, retailers. in the region.
- Ensured compliance with company policies and procedures related to regional sales operations.
Senior District Manager
Advocure Ph. Company
01.2017 - 01.2019
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained relationships with key stakeholders including landlords, local government officials, vendors.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
Sales Supervisor
Advocure Ph. Company
01.2016 - 01.2017
Head of Addiction Pharmaceutical Treatment Departm
Psychiatric and Addiction Treatment Hospital | the General Secretariat of Mental Health
Port-Said
01.2014 - 01.2016
- Designed and executed addiction treatment protocols with a focus on medication therapy.
- Collaborated across departments to ensure medication safety.
- Developed innovative pharmaceutical services.
- Delivered education on addiction treatment.
Head of the Outpatient Pharmacy
Psychiatric and Addiction Treatment Hospital | General Secretariat of Mental Health Hospital
01.2014 - 01.2016
- Management and Supervision: Overseeing pharmacy operations, staff, budget, and workflow.
- Dispensing and Patient Safety: Ensuring accurate medication dispensing and patient counseling.
- Inventory Control: Managing drug stock, storage, and controlled substances.
- Compliance & Regulatory Affairs: Adhering to all pharmacy regulations.
- Collaboration and communication: Working with healthcare professionals for coordinated care.
- Quality Improvement: Implementing measures to enhance pharmacy processes and patient safety.
- Budget Management: Developing and managing the pharmacy budget.
- Technology and Automation: Overseeing pharmacy systems and automation.
Senior Medical Rep. (Part-Time)
Advocure Ph. Company
01.2014 - 01.2015
Senior Medical Rep.
Chemipharm Ph. Company
01.2012 - 01.2013
Senior Medical Rep.
Spemaco International
01.2009 - 01.2011
Market Research Analyst
Marketer Research Centre
Lower Egypt
01.2008 - 01.2009
- Collecting market feedback beneficiaries for several pharmaceutical companies through physician questionnaire projects and direct contact with pharmacies and distributors.
- Analyze the collected data.
- Introducing plans and solutions to those.
- Companies
Education
MBA - Hospitality Administration And Management
Suez Canal University
Ismailia, Egypt06-2026
Healthcare Quality Diploma - Healthcare Quality Management
Sadat Academy For Management Science
Port-Said, Egypt12.2023
Bachelor of Science - Pharmaceutical Sciences
Misr International University
Cairo, Egypt08-2008
High School -
Suez Canal Authority School
Port-Said, Egypt07-2003
Skills
- Leadership
- Facility management
- Total quality management
- Analytical skills
- Goal setting
- Project planning
- Process improvements
- Communication skills
- Time and resource optimization
- Staff supervision
- Performance analysis
- Employee development
- Team training and development
- Microsoft Office Proficiency
- Advertising and marketing
- Sales expertise
- Branding
- Event management and promotion
- Customer relationship management
- Creative Design Solutions
Personal Information
- Age: 38
- Date of Birth: 07/26/86
- Marital Status: Married
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Developmental studies courses
- Management principals
- Coaching sub-ordinates
- Coaching the coaches
- Time planning
- Marketing feedback
- Advanced selling skills
- Leadership
Accomplishments
- Nominated and selected for representing the presence of the Egyptian Healthcare Authority at the largest pharmacists’ conference in the Middle East in Dubai for the year 2025 DUPHAT., 01/01/25
- Headed 4 health facilities as a core team to obtain healthcare quality accreditation from the General Authority for Accreditation and Control.
- The third best facility with the highest user satisfaction rate in Healthcare Authority facilities nationwide., 11/01/23
- Participation in preparing 17 health facilities to obtain health care quality accreditation from the General Authority for Accreditation and Control as a member of the Health Care Quality Department at the General Authority for Health Care branch.
- Penetration of Multi-Universities & Authorities Hospital Tenders around GEO with multi pharmaceuticals products since working at pharmaceuticals companies.
Certification
- Leadership from Aspects to Application
- Advanced Coaching Skills
- Outstanding Performance
- Supervision Skills
- General Authority of Healthcare for Healthcare Accreditation and Registration Standards Awareness Program Participation
- Total Quality Management Diploma
References
References available upon request.
Timeline
General Manager of El-Kuwait Healthcare Medical Unit
Egyptian Healthcare Authority
06.2024 - Current
General Manager of Hood Badran Healthcare Medical Unit
Egyptian Healthcare Authority
03.2022 - 06.2024
Quality Coordinator at Physiotherapy Family Medical Center
Egyptian Healthcare Authority
01.2021 - 03.2022
Regional Sales Manager & Marketing Associate
Hefny Group (Eyg pharma)
01.2019 - 01.2021
Senior District Manager
Advocure Ph. Company
01.2017 - 01.2019
Sales Supervisor
Advocure Ph. Company
01.2016 - 01.2017
Head of Addiction Pharmaceutical Treatment Departm
Psychiatric and Addiction Treatment Hospital | the General Secretariat of Mental Health
01.2014 - 01.2016
Head of the Outpatient Pharmacy
Psychiatric and Addiction Treatment Hospital | General Secretariat of Mental Health Hospital
01.2014 - 01.2016
Senior Medical Rep. (Part-Time)
Advocure Ph. Company
01.2014 - 01.2015
Senior Medical Rep.
Chemipharm Ph. Company
01.2012 - 01.2013
Senior Medical Rep.
Spemaco International
01.2009 - 01.2011
Market Research Analyst
Marketer Research Centre
01.2008 - 01.2009
MBA - Hospitality Administration And Management
Suez Canal University
Healthcare Quality Diploma - Healthcare Quality Management
Sadat Academy For Management Science
Bachelor of Science - Pharmaceutical Sciences
Misr International University
High School -
Suez Canal Authority School
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