Hazem Yahya Saad
Vodafone Egypt Customer Service Representative
Baba
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Language
Work History
Customer Service Representative
Vodafone Egypt
Bani Sweif
01.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
Receptionist
State Council Judges Club
Bani Sweif
01.2022 - 12.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Routed incoming mail and messages to relevant personnel without delay.
Human Resources Officer
The Egyptian Company for Paper Manufacturing
The industrial area
03.2021 - 12.2021
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
- Coordinated employee placements and administrative details.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
Security Situation Monitor
Egyptian Steel
cairo
07.2019 - 11.2019
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
Education
MBA - Business Administration
Higher Institute of Administrative Sciences
Egypt 01.2018 - 05.2023
Skills
Report preparation
Additional Information
Good speaker
In addition, an intelligent person
It is characterized by handsomeness and face
https://www.linkedin.com/public-profile/settings?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_self_edit_contact-info%3B6HmEacIuTVWkOlWdFC6WsQ%3D%3D
Certification
Sales Essentials Certificate
Timeline
Occupational Safety and Health
05-2023
Genral industry safty and health
05-2023
Customer Service Representative
Vodafone Egypt
01.2023 - Current
Receptionist
State Council Judges Club
01.2022 - 12.2022
Human Resources Officer
The Egyptian Company for Paper Manufacturing
03.2021 - 12.2021
Security Situation Monitor
Egyptian Steel
07.2019 - 11.2019
MBA - Business Administration
Higher Institute of Administrative Sciences
01.2018 - 05.2023
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