Hazem Yahya Saad
Vodafone Egypt Customer Service Representative
Baba
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Language
Work History
Customer Service Representative
Vodafone Egypt
Bani Sweif
01.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
Receptionist
State Council Judges Club
Bani Sweif
01.2022 - 12.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Routed incoming mail and messages to relevant personnel without delay.
Human Resources Officer
The Egyptian Company for Paper Manufacturing
The industrial area
03.2021 - 12.2021
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
- Coordinated employee placements and administrative details.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
Security Situation Monitor
Egyptian Steel
cairo
07.2019 - 11.2019
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
Education
MBA - Business Administration
Higher Institute of Administrative Sciences
Egypt 01.2018 - 05.2023
Skills
Report preparation
Sales expertise
Creative problem solving
Staff education and training
Technical Support
Professional telephone demeanor
Administrative support
Service standard compliance
Additional Information
Good speaker
In addition, an intelligent person
It is characterized by handsomeness and face
https://www.linkedin.com/public-profile/settings?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_self_edit_contact-info%3B6HmEacIuTVWkOlWdFC6WsQ%3D%3D
Certification
Sales Essentials Certificate
Timeline
Occupational Safety and Health
05-2023
Genral industry safty and health
05-2023
Customer Service Representative
Vodafone Egypt
01.2023 - Current
Receptionist
State Council Judges Club
01.2022 - 12.2022
Human Resources Officer
The Egyptian Company for Paper Manufacturing
03.2021 - 12.2021
Security Situation Monitor
Egyptian Steel
07.2019 - 11.2019
MBA - Business Administration
Higher Institute of Administrative Sciences
01.2018 - 05.2023