Hazim Abdalla Mohammad Gamaleldeen

General manager of transfer departement from 2020 till our present time

Managed operations at Beijing station for Egyptair from March 2017 to August 2020.

Managed operations for Egyptair station in Amman, Jordan from October 2008 to November 2010.

Former customer service manager from 2010 till 2015

Managed operations related to checking documents and visas during 2005-2008.

• Oversaw daily airport operations, ensuring compliance with safety and regulatory standards.
• Managed staff schedules and resource allocation to optimize operational efficiency.
• Coordinated ground handling services, enhancing turnaround times for incoming and outgoing flights.
• Implemented training programs for new personnel, improving team performance and service quality.

• Coordinated daily operations within airport services to ensure seamless passenger flow and satisfaction.
• Assisted in managing staff schedules, optimizing resources for operational efficiency.
• Implemented training sessions for new team members to enhance service delivery standards.
• Developed and maintained strong relationships with airline partners and stakeholders to support service initiatives.
• Monitored compliance with safety regulations and operational procedures, ensuring adherence across all functions.

• Led customer service team to enhance passenger satisfaction and improve service delivery standards.
• Developed training programs for staff, focusing on effective communication and problem-solving techniques.
• Implemented new feedback systems to gather customer insights and drive continuous improvement in service quality.
• Streamlined operations by optimizing scheduling processes, resulting in improved resource allocation and efficiency.
• Analyzed customer feedback data to identify trends, informing strategic decision-making for service enhancements.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.