Summary
Overview
Work History
Education
Skills
Personal Information
Personal Skills
Training
Certification
take courses online
Timeline
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Heba Abd El Ghany Al Demerdash

Senior Corporate Customer Service @Banquemisr

Summary

Seeking the opportunity to achieve a successful career, where my abilities and skills can be utilized and glossed within a cooperative teamwork in the field of Economics, finance, accounting and business , highly motivated , organized & strategic thinking.

Overview

10
10
years of professional experience
4
4
Certifications

Work History

Assistant manager in operations department

Sinotharwa Drilling Company
10.2015 - 01.2016

Credit Analyst (Smes Department)

Banquemisr
02.2016 - 02.2024

Senior Corporate customer service

Banquemisr
01.2025 - Current

Education

B.A - Faculty of Economics And Political Science En.Sec.

Cairo University
Giza, Egypt
01.2011 - 2015.01

High School -

Ahmed Zewil Language School
Cairo, Egypt
01.2009 - 2011.01

Skills

Teamwork and collaboration

Personal Information

  • Date of Birth: 12/16/92
  • Gender: Female
  • Nationality: Egyptian


Personal Skills

Language skills:-

▪ Arabic: mother tongue

▪ English: excellent “ writing , listening and speaking”

▪ French : Good

Training

  • Trainee, QNB Bank, 10/08/2014, 04/09/2014
  • Trainee, Sino Tharwa Drilling and Petroleum Company, HR Department, 07/01/2015, 09/01/2015
  • Trainee, New and Renewable Energy Authority, 09/06/2015, 09/09/2015

Certification

Certified " Agile foundations " by LinkedIn Learning

take courses online

➢ Scrum Guide November 2020

➢ Fundamentals of project management by coursera

➢ Business Analysis Fundamentals by Nezam Academy

Timeline

Certified " Agile foundations " by LinkedIn Learning

02-2025

Certified "Zendesk CS professional " by LinkedIn Learning

01-2025

Senior Corporate customer service

Banquemisr
01.2025 - Current

Credit Course by EBI with grade A+

08-2016

Credit Analyst (Smes Department)

Banquemisr
02.2016 - 02.2024

Assistant manager in operations department

Sinotharwa Drilling Company
10.2015 - 01.2016

English Course by EDU EGYPT and ministry of communication includes (BPO , IT , soft skills ) and English course (voice and accent – grammar )

04-2014

B.A - Faculty of Economics And Political Science En.Sec.

Cairo University
01.2011 - 2015.01

High School -

Ahmed Zewil Language School
01.2009 - 2011.01
Heba Abd El Ghany Al DemerdashSenior Corporate Customer Service @Banquemisr