Heba Abo Zaid
Administrative Assistant And Secretary
Tanta,GH
Summary
Dynamic administrative professional with proven expertise at Tanta University, excelling in office management and customer service. Skilled in data entry and document control, I fostered strong client relationships and enhanced workflow efficiency. Adept at scheduling and maintaining confidentiality, I consistently delivered timely and accurate correspondence, contributing to a positive work environment.
Organized and efficient Executive Assistant with [seven] years of experience supporting top-tier executives in finance, sales, and accounting. Demonstrates skills in managing complex functions that require stellar multi-tasking abilities.
Reliable Executive Administrative Assistant with focused attention on detail, accuracy and business impact. Keeps reports and communications well organized. Expertise in Microsoft Office and QuickBooks software.
Driven and resourceful administrative professional with 7+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
6
6
years of professional experience
1
1
Language
Work History
Administrative Assistant
Tanta University
09.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Secretary
Dean of Nursing Faculty
09.2019 - Current
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Bachelor in Economic And Political Science - Political Science
Cairo University
Egypt 04.2001 -
Skills
Office administration
Administrative support
Data entry
Computer skills
Mail handling
Microsoft Word
Document control
Problem-solving
Customer service
Time management
Appointment scheduling
Office management
Customer and client relations
Meeting planning
File organization
Calendar management
Microsoft Office Suite
Database management
Documentation and reporting
Scheduling
Minute taking
Documentation and recordkeeping
Documentation and control
Research
Customer relations
Microsoft outlook
Timeline
Administrative Assistant
Tanta University
09.2019 - Current
Secretary
Dean of Nursing Faculty
09.2019 - Current
Bachelor in Economic And Political Science - Political Science
Cairo University
04.2001 -