Heba-alla Essam Youssef
New Cairo
Summary
Goal-oriented manager with distinguished experience in Cosmetic and Nutrition industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Commercial Manager
Egyptian Company For Cosmetics
02.2023 - Current
- Cultivated strong relationships with key industry influencers, leveraging network connections for business development opportunities.
- Established robust risk management practices to protect company interests during negotiations and contractual agreements.
- Spearheaded the development of innovative product offerings based on customer feedback and market trends, driving increased sales volume.
- Mentored junior staff members, fostering their professional development and contributing to a high-performing team culture.
- Presented regular performance reports to executive leadership, providing valuable insights into commercial activities that informed strategic decisionmaking.
- Conducted thorough market analysis to inform decision-making and drive business growth.
- Evaluated competitor strategies to ensure our offerings remained relevant and competitive in the marketplace.
- Delivered successful sales presentations to key stakeholders, resulting in increased revenue.
- Developed new business opportunities by identifying potential clients and establishing strong relationships.
- Oversaw the successful acquisition of strategic partnerships that expanded the company''s reach and capabilities.
- Streamlined internal processes for improved efficiency, enhancing team productivity and customer satisfaction.
- Built relationships with clients to establish new contracts.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Facilitated business by implementing practical networking techniques.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
Sales Manager
Egyptian Company For Cosmetics
11.2019 - 02.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Freelance Trainer
Merl Egypt
06.2018 - 03.2020
- Have a proven track record of providing outstanding training & coaching to individuals & groups in a formal training structure with exposure to different industry sectors
- Supportive & able to enthuse others & maintain a professional image
- An authentic natural delivery style ensuring personalized feedback , with the ability to demonstrate clear and consistent ROI from the training delivered
- Professional communication skills including speaking, networking, presenting, writing, pro-active & responsible.
Senior Product Manager
El Arabi Pharma Group
08.2014 - 10.2019
- Responsible for providing the sales team & promoters with the necessary technical expertise to enable them to sell & promote the products, this involves BTL promotional materials
- Responsible for preparing annual forecasts, new product launch, marketing plans, contract deals & execute the marketing strategies to achieve goals
- Responsible for reviewing product data to ensure that the field force is kept up to date through refreshment product trainings every quarter as long as regular coaching visits with them
- Assist & coordinate with design agencies about production of promotional materials starting from the idea until implementing it as long as ATL advertising
- Conducting market research, for example using customer questionnaires and intercompany systems
- Evaluate customers’ demands, market needs & be aware of competitors activities through training sessions to Pharmacies and assistants, RTDs, build customized plans to main customers as promotions assortment, merchandising to maximize outreach & sales of OTC products.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Drove go-to-market plans for product releases, coordinating marketing efforts to raise brand awareness and generate leads.
- Developed marketing plans and strategy to promote specific products to target demographics.
Supreme Medical Representative
Novartis Pharma
07.2009 - 09.2013
- Promoting & selling the company's products through regular visits to health care professionals & delivering them the key messages
- Organizational skills to plan product launches & market research
- Experience of administrative duties through writing reports & other documents
- Work strategically to increase product awareness, answer queries, provide advice, introduce new products to market and build business rapport with HCPs
- Develop short & long term plans for managing all activities for assigned products.
Education
Bachelor’s Degree of Pharmacy & Biotechnology -
GUC (German University in Cairo)
06.2009
Skills
- Presentation & communication skills
- Interpersonal skills with the ability to use initiative influencing & negotiation skills
- Think out of the box and provide creative solutions when facing risks
- Ability to work well as a part of a team as well as collaboration with other departments
- Ability to work under pressure when needed with attention to details
- Leadership skills
- Customer Engagement
- Relationship Management
- Manufacturing
- Account Management
- Competitive Analysis
Certification
- Social Media marketing and advertising Course - DM arts Academy
- Fashion Styling Course - Bloom Fashion Institute
Languages
Arabic
English
French
Birth
10/02/1987
Personal Information
Title: Senior Commercial Manager
Hobbies and Interests
- Cross fit
- Pole sport
- Reading
- Shopping
- Traveling
Training
- Admission department, GUC Summer Internship, 06/01/2006, 08/31/2006
- Pharmacy Promotion, Novartis Pharma, 06/01/2007, 08/31/2007
- Pharmacy Promotion, Novartis Pharma, 06/01/2008, 08/31/2008
Timeline
Senior Commercial Manager
Egyptian Company For Cosmetics
02.2023 - Current
Sales Manager
Egyptian Company For Cosmetics
11.2019 - 02.2023
Freelance Trainer
Merl Egypt
06.2018 - 03.2020
Senior Product Manager
El Arabi Pharma Group
08.2014 - 10.2019
Supreme Medical Representative
Novartis Pharma
07.2009 - 09.2013
Bachelor’s Degree of Pharmacy & Biotechnology -
GUC (German University in Cairo)
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