Heba- Allah Nooh Soliman
Smouha -Alexandria
Overview
10
10
years of professional experience
Work History
Administrative Manager
Elite (Sports Academy )
Saba Basha
08.2024 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Manage our social media platforms, ensuring a consistent brand voice and message.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Created engaging social media graphics that drove user engagement and increased online visibility.
Customer Service Representative
Sutherland Global Service
Mahtet Masr
01.2024 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist
UCAM (Spanish Institute )
Gleam
11.2023 - 01.2024
- Managed social media platforms, ensuring a consistent brand voice and message.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Supervisor
Elefun Kids Area
01.2020 - 01.2022
- Manage parents problems and solve it immediately
- Play with the children and keep them safe and having fun
- Dealing with team's problems and create good work environment
Class teacher
Bees nursery
01.2019 - 01.2020
- Worked with normal and special children
- Storytelling and learning via physical and art activities
- Dealing with parents and payments
Trainee
Collage training
01.2018 - 01.2019
- Worked with all the kinds of disabilities through 2 years of collage training under the supervision of our professors at :
- Dar El-Hnan for mental disorders kids and teenagers
- El- Nour school for Vision impairment and blindness kids
- El- Amal school for Hear impairment and deafness kids
Volunteer
Life makers charity
01.2015 - 01.2021
- I managed and participate a lot of successful events like (orphan's days - visits to elderly homes - kids activities at small villages - visits to orphans disabled homes - deliveries clothes, cooked meals and meat sacrifices to small villages)
- While all these years I got promoted :
- - Leader team
- - Head PR
- - Leader of season (Users 12)
- - Leader of (University project)
Education
Bachelor of special education - early childhood
Faculty of education for early childhood, Alexandria University
Alexandria01.2019
El- Azhar language school
Smouha Skills
- Proficient in Microsoft Office suite
- Soft skills
- B2 English level
- Social media management
- Leadership
- Teamwork
- Organization skills
- Creativity & Flexibility
- Hand crafts
Timeline
Administrative Manager
Elite (Sports Academy )
08.2024 - Current
Customer Service Representative
Sutherland Global Service
01.2024 - 07.2024
Receptionist
UCAM (Spanish Institute )
11.2023 - 01.2024
Supervisor
Elefun Kids Area
01.2020 - 01.2022
Class teacher
Bees nursery
01.2019 - 01.2020
Trainee
Collage training
01.2018 - 01.2019
Volunteer
Life makers charity
01.2015 - 01.2021
Bachelor of special education - early childhood
Faculty of education for early childhood, Alexandria University
El- Azhar language school