Heba Ehab

• Worked closely with project managers to create project work scopes and schedules.
• Developed detailed plans based on broad guidance and direction.
• Provided management oversight and operational control of assigned programs.
• Used Etisalat Misr strategies to promote exceptional Outcomes and create positive environment across all fronts
• Maintained positive stakeholders relations by addressing problems head-on and implementing successful corrective actions.
• Program Management: Leading programs that will enable achieving company’s Strategic focus and its KPIs and enhance overall performance with core focus on Commercial and Human tracks and through an agreed steering committees working on an interrelated pillars
• Business Development & Planning management: Managing & Planning CEO forums and other reviews related to corporate office and responsible for overseeing most aspects of record creation, collection and maintenance for board of directors and its executive committees, including logistics of board of director and committee meetings and communications. E.g, 100% of CEO directions is mapped versus Strategic Corporate Pillars.
• Digital Management & Planning: Using company’s digital tools mainly analytics to trace and monitor and develop all organizational programs , business reviews and mega projects with CEO empowerment to enrich digitization across organization. E.g. establishing new "Digital Actions Tool " where traffic over it is around 300 strategic direction moved across the Company where closing ratio increased by 70%
• Corporate Governance: Develop a Governance Model based on leading practice and needs of Group’s shareholders while assist in functional charter of Corporate Governance Structure (outlining areas of focus, roles, protocols), and development of specialized committees
• Business Reporting : Defining and updating unique reporting system & methodology as a main tool for aligning and reviewing overall CEO office business reviews using internal Technology and digital tools.
• Project Management: Defining projects plan after referring to company strategies and CEO directions and ensure synchronization of all related projects aspects versus organizational direction, budgets and timelines through an ongoing assessment.

• ¨Program Management: Leading programs that will enable achieving company’s Strategic focus and its KPIs and enhance overall performance with core focus on Commercial and Human tracks and through an agreed steering committees working on an interrelated pillars
• Business Development & Planning management: Managing & Planning CEO forums and other reviews related to corporate office and responsible for overseeing most aspects of record creation, collection and maintenance for board of directors and its executive committees, including logistics of board of director and committee meetings and communications. E.g, 100% of CEO directions is mapped versus Strategic Corporate Pillars.
• Digital Management & Planning: Using company’s digital tools mainly analytics to trace and monitor and develop all organizational programs , business reviews and mega projects with CEO empowerment to enrich digitization across organization. E.g. establishing new "Digital Actions Tool " where traffic over it is around 300 strategic direction moved across the Company where closing ratio increased by 70%
• Corporate Governance: Develop a Governance Model based on leading practice and needs of Group’s shareholders while assist in functional charter of Corporate Governance Structure (outlining areas of focus, roles, protocols), and development of specialized committees
• Business Reporting : Defining and updating unique reporting system & methodology as a main tool for aligning and reviewing overall CEO office business reviews using internal Technology and digital tools.
• Project Management: Defining projects plan after referring to company strategies and CEO directions and ensure synchronization of all related projects aspects versus organizational direction, budgets and timelines through an ongoing assessment.

Sales Operations- (Commercial ):

• Business Development: Review, enhance and develop entire business process and business flow through visible corrective actions while ensure abide to pre-agreed Service Level Agreement
• Quality Reporting :Established monthly Quality status reports to Chief Sales Officer & surveys versus recommended action plan while defining tools required.
• Project Managements: Focus on overall work improvement through new projects and initiatives.
• Auditing Management: Manage Team in auditing over all Consumer Sales Channels including an on-ground Sales Audit Visits while preparing monthly quality reports to Chief Sales Officer
• Sales Training: Direct Retail Sales Training Team with recommended plan to cover weakness point discovered during auditing visits.

PMO Office - (CEO Office):

• Digital Auditing: Established a new Digital tool to control overall Sales channels performance and define risk and action plan required. "GEO-Sales Quality Digital Tool" managing over 196 shop
• NTRA Regulatory Auditory: Manage our statutory inspection visits through provision and update of key documentation and regular assessment of performance in relation to NTRA requirements/ mandates
• NTRA-Data Cleansing Committee Management: Manage NTRA Data Cleansing Committee through a departmental joint tasks over all Etisalat Customers base.

• Enterprise Reporting & Insights: Measure company’s overall enterprise sales performance related to cons and pros through a reporting and analysis tools i.e. (Reports related to their activities as target vs. achievements, reasons behind, and effectiveness of new promos and offers)
• Project Management: Manage all Enterprise Sales Pre-Launching cross functional processes and project between Enterprise Sales Team and other Company’s departments
• Business Operations: Cascade new Corporate offers to sales teams while verifying overall back office activation process and manage dials pool . on other hand manage SPOCs and new Accounts database + 20 K account
• Manage Sales Teams Segmentation : Established and managed the Farmers & Hunters sales model across all company systems 70+ sales representatives
• Monitor and update Sales Locators: Manage individual locators settlement from inventory and finance side.
• Conducted audit inspections and independent checks to verify parts and materials

• Business Operations: Handel operational tasks related to sales people on both Retail and Corporate levels
• Commission & Incentives Management: manage all activities related to performance ,commission and incentives calculations per CIL, CIB , and Barclays staff
• Sales Support : Manage new business, underwriting and any related suspended or pending activation
• ¨Marketing Events : Organize and Manage meetings, contests, training and events held to Sales team with company’s Alliances (External Entities) +15 marketing events
• External Marketing Co-ordination: Review and align with marketing agency on company’s marketing stuff i.e. Ads , brochures, flyers and all marketing materials related to company's product.

• Eliminating downtime and maximized revenue by providing top services quality control.
• Used coordination and planning skills to achieve results according to Targeted Revenue.
• Identified issues, analyzed information and provided solutions to problems.
• Carried out day-day-day duties accurately and efficiently.

Summer Internship

• Customer Services department: Assess and analyze data about Securities (quantities & price), helping client to forecast by when they should sell and buy
• Identified and investigated variances to financial plans and forecasts.
• Followed up with customers to collect specific financial information and verify details for preparation for Stock Market and Trading Sessions .
• Broker: in selling & buying the securities
• Accounting department: calculating clients transitioning accounts
• Help with reconciled accounts and reviewed all materials, including surplus, income, expense data, net worth and assets.
• Help with monitored incentive plans and made recommendations to management regarding developing it .

Summer Internship

• Broker: in selling & buying the securities to the customers
• Accounting department: calculating the clients transitioning accounts
• Customer Services department: Assess and analyze data about the Securities (quantities & price), helping client to forecast by when they should sell and buy
• Identified and investigated variances to financial plans and forecasts.
• Followed up with customers to collect specific financial information and verify details for preparation for the Stock Market and Trading Sessions .