Heba El-Shafei

• Manage key customer accounts to drive satisfaction and long-term business growth
• Lead SAP solution initiatives to ensure seamless delivery of services
• Collaborate with cross-functional teams to meet client objectives, enhancing client relationships
• Contribute to digital transformation projects for major clients.

Sr. Account Manager responsibility

• Build and maintain strong relationships with prospective clients to expand the customer base
• Oversee the entire sales cycle from lead generation to deal closure with potential customers
• Assess customer needs and propose tailored SAP solutions aligned with their strategies, objectives, and requirements
• Collaborate closely with the pre-sales team to ensure seamless solution delivery
• Organize discovery meetings and coordinate solution demonstrations with the pre-sales team
• Lead negotiations and successfully close sales agreements
• Continuously monitor and ensure high levels of customer satisfaction
• Participate in steering committees during SAP solution implementations as required

SAP Project Manager

• Managed end-to-end SAP CX project & S4HANA roll out project delivery
• Ensured timely execution and alignment of technology solutions with business needs
• Coordinated cross-functional teams and tracked project milestones
• Drove digital transformation initiatives for clients
• Managed project scope, budget, and timelines effectively
• Ensured client satisfaction through proactive communication and issue resolution.
• Foster and maintain strategic relationships with the SAP sales team to enhance collaboration.

• Managed customer accounts at Information Technology of Egypt Corporation, focusing on enhancing customer satisfaction and contributing to long-term business growth
• Developed strong client relationships by understanding client needs and providing tailored solutions
• Collaborated with cross-functional teams to ensure seamless delivery of services and support to clients.

• Established and maintained business relationships with future customers
• Managed the full sales cycle of new potential customers until deals were finalized
• Understood the customer need to propose services in line with their strategy, objectives, and needs
• Worked in collaboration with the pre-sales team
• Organized discovery meetings and demonstrations with the pre-sales team
• Negotiated and concluded sales
• Monitored customer satisfaction
• Participated in steering committees during the implementation of SAP solutions, as needed
• Maintained relationships with the SAP sales team.

• Established and maintained business relationships with future customers
• Sourced and nurtured new customers and sales strategies and managed the full sales cycle of new potential customers until deals were finalized
• Understood strategies, business objectives, and customer needs to propose services in line with their strategy, objectives, and needs
• Built commercial offers and worked in collaboration with the pre-sales team
• Organized discovery meetings and demonstrations with the pre-sales team
• Negotiated and concluded sales
• Wrote and finalized contracts with the support of the management team
• Monitored customer satisfaction
• Participated in steering committees during the implementation of SAP solutions, as needed
• Maintained relationships with the SAP sales team.

• Managed the full sales cycle of new potential customers until deals were finalized
• Understood the customer need to propose services in line with their strategy, objectives, and needs
• Worked in collaboration with the pre-sales team
• Organized discovery meetings and demonstrations with the pre-sales team
• Negotiated and concluded sales
• Monitored customer satisfaction
• Participated in steering committees during the implementation of SAP solutions, as needed.

• Contacted prospective clients, assessed their requirements, and promoted SAP solutions and services that match their needs
• Also responsible for maintaining ongoing relationships with customers
• Worked as part of the sales team to develop both new and existing markets
• Involved in developing sales strategies
• Coordinated with customers and the SAP consultants to answer and resolve their queries
• Identified and researched potential leads and opportunities
• Constantly developed existing sales processes which generated sustainable growth
• Responsible for developing own portfolio of customers
• Wrote accurate and informative sales reports
• Achievements: SAP S/4 Project, Event Coordinator for various events.

▪Generate sales leads from Social Media campaigns
▪ Conduct market research to study consumer behaviors and
requirements coordinate to leverage the company brand awareness
▪ Plan and execute initiatives to reach the target customer through
appropriate channels (social media, e-mail etc.) Analyze all
marketing data (campaign results) to help shape future
marketing strategies
▪ Recommend potential customer services to management by
collecting customer information and analyzing customer needs
▪ Build sustainable relationships of trust through open and
interactive communication
▪ Handle complaints, provide appropriate solutions and alternatives
within the time limits Keep records of customer interactions, process
customer accounts and file documents Resolve customer complaints
via phone, email, mail or social media
Achievements
NNN Customers between Opened new wallet & transfer their wallet
to Mirage

▪ End user on LMS \ SIS system
▪ Act as the point of contact for the parents
▪ Organize and schedule appointments
▪ Plan meetings and take detailed minutes
▪ Write and distribute email, correspondence memos, letters,
and forms Assist in the preparation of regularly scheduled
reports.

▪ End user on LMS \ SIS system
▪ Act as the point of contact for the parents
▪ Organize and schedule appointments
▪ Plan meetings and take detailed minutes
▪ Write and distribute email, correspondence memos, letters,
and forms Assist in the preparation of regularly scheduled
reports.

• Plan and organize events such as educational workshops, holiday celebrations, and graduation ceremonies.
• Coordinate with teachers and staff to determine event requirements and objectives.
• Create event schedules, timelines, and task assignments to ensure smooth execution.
• Arrange venues, decorations, and catering services for events.
• Communicate with vendors and negotiate contracts to ensure cost-effective solutions.
• Manage event logistics, including setup, guest invitations, and program schedules.
• Ensure safety measures and child-friendly environments during events.
• Oversee the event day, handling any issues or last-minute changes efficiently.
  Evaluate event success and gather feedback for future improvements.