Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Heba Elazazy

6th of October

Summary

Results-driven Senior Delivery Manager with a strong background in digital banking, agile delivery, and emerging technologies. Proven track record in leading complex digital transformation programs, including the successful Apple Pay tokenization project and tokenized payment solutions for Android and corporate clients. Skilled in agile planning, team leadership, and cross-functional collaboration, ensuring seamless execution of high-impact projects. Experienced in product strategy, stakeholder management, and driving innovation, with a focus on turning emerging technologies into scalable, revenue-generating solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Delivery Manager

Commercial International Bank
01.2025 - Current
  • Streamlined project delivery by implementing agile methodologies and enhancing team collaboration within our Digital delivery center
  • Led change management efforts to ensure seamless adoption of new technologies and processes within the organization.
  • Successfully managed geographically dispersed teams, overcoming challenges related to time zones, language barriers, and cultural differences.
  • Drove process improvements that led to reduced turnaround times for key project milestones.

Emerging Technologies Manager

Commercial International Bank
10.2023 - 12.2024
  • Managing overall portfolio of Digital products during the entire product lifecycle
  • Define major product initiatives aligning with market trends
  • Successfully delivered Apple Pay in the Egyptian market in the first wave

Digital and Financial Inclusion Products Team Head

Commercial International Bank
01.2022 - 10.2023
  • Driving the product road map aiming to penetrate the unbanked population & increase Digital payments acceptance
  • Enhancing processes with cross-functional stakeholders
  • Built new business partnerships with 3rd party pay-techs to drive customer acceptance
  • Launched Along with my team several successful products including Digital Wallets and mobile banking Apps that are certified for complying with all regulatory mandates

Senior Technical Product Manager

Commercial International Bank
03.2020 - 01.2022
  • Manage cross-functional teams to ensure product readiness
  • Built strong relationships with key stakeholders, facilitating communication between development teams and senior leadership
  • Negotiated contracts with vendors for cost-effective procurement required for project completion.

Application Delivery Senior Specialist

Commercial International Bank
09.2019 - 03.2020
  • Receive and validate Functional Requirements, Design, develop, test, document, and deploy high quality solutions and enhancements for core and non-core Banking products
  • Managed complex projects from inception to completion, ensuring timely delivery and business satisfaction.

Senior Analyst

Dell Technologies
07.2017 - 09.2019
  • Handling advanced escalations for key accounts in MENA region
  • Work with cross-functional teams (Product Management, Escalation/Account Managers and Engineering) to generate sales opportunities
  • Responsible for mentoring new hires and deliver sessions in areas of expertise
  • Provide site visits to key accounts to ensure alignment on next key milestones

Technical Analyst

EMC
07.2015 - 07.2017
  • Take ownership of technically complex customer reported issues from web, phone, chat and email sources and work closely with the customer until it is completely resolved working with senior support engineers

Technical Consultant

Temenos Partner Masaref BSC
08.2014 - 07.2015
  • Worked on T24 core banking systems for retail, credit and CRM modules
  • Managed heavy workload as the company was still starting up, balancing multiple projects simultaneously with various banks in Egypt and outside

Education

Masters of Buisnes Adminstration – MBA - Banking and finance

Arab Academy for Science, Technology and Maritime Transport
01.2022

Bachelor of Engineering and Technology - Computer Systems Networking and Telecommunications

German University in Cairo
01.2014

Skills

  • Agile Application Development
  • Mobile Payments
  • Banking Technologies
  • Digital Delivery Management
  • Digital Transformation
  • Banking Products
  • FinTechs

Certification

  • Certified Scrum Product Owner (CSPO)
  • Certified Scrum Developer (CSD)
  • PRINCE2 Agile Foundation & Practitioner
  • Implementation Engineer, VNX Solutions Specialist Version 8.0
  • Certified SAN Implementation Engineer-SAN, ONTAP
  • Cisco Certified Network Associate Routing and Switching (CCNA)

Timeline

Senior Delivery Manager

Commercial International Bank
01.2025 - Current

Emerging Technologies Manager

Commercial International Bank
10.2023 - 12.2024

Digital and Financial Inclusion Products Team Head

Commercial International Bank
01.2022 - 10.2023

Senior Technical Product Manager

Commercial International Bank
03.2020 - 01.2022

Application Delivery Senior Specialist

Commercial International Bank
09.2019 - 03.2020

Senior Analyst

Dell Technologies
07.2017 - 09.2019

Technical Analyst

EMC
07.2015 - 07.2017

Technical Consultant

Temenos Partner Masaref BSC
08.2014 - 07.2015

Bachelor of Engineering and Technology - Computer Systems Networking and Telecommunications

German University in Cairo

Masters of Buisnes Adminstration – MBA - Banking and finance

Arab Academy for Science, Technology and Maritime Transport

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Heba Elazazy