HEBA EL SHERSHABY

TRANSCRIPE INTERVIEWS OF REFUGEES FOR ACADEMIC RESEARCH

• INSPECT GROUNDS, SUPPLIES AND EQUIPMENT
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• ENSURE ADEQUATE STAFF AND RESOURCES FOR PERFORMANCE OF TASKS AND PROJECTS
• FIND ALTERNATE SUPPLIERS OR WORKERS IN CASE OF SHORTAGES OR UNAVAILABILITY OF PRIMARY RESOURCES
• COORRDINATE ACTIVITIES AND OPERATIONS OF VAROUS DEPARTMENTS
• COMPLETE FORMS REQUIRED BY COMPANY OR REGULATORY AGENCIES
• Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
• Performed statistical analyses to gather data for operational and forecast team needs.

• Answered phone promptly and directed incoming calls to correct offices.
• Maintained confidentiality of information regarding clients and company.
• Corresponded with clients through email, telephone, or postal mail.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Organized, maintained and updated information in computer databases.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.