HEBA HAMDY
Alexandria,ALX
Summary
Dynamic educator and customer service professional with a proven track record at Pins Trading Agencies Company, enhancing customer satisfaction and fostering academic success. Expert in collaborative learning and strong grammar knowledge, demonstrating patience, empathy, and innovative teaching strategies. Achieved significant improvements in student engagement and customer resolution efficiency. Successful English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives.
Overview
10
10
years of professional experience
Work History
Private English Teacher
Freelancer
Alexandria
09.2017 - Current
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Implemented positive reinforcement techniques, boosting student confidence and motivation for learning.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Customer Service Officer at Orange Express Branch
Pins Trading Agencies Company
Alexandria
06.2014 - 08.2017
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Oriental Languages Department
Faculty of Arts ,Alexandria University
AlexandriaGeneral Diploma in Education -
Facultyof Education , Alexandria University
Alexandria, EgyptSkills
- Patience and Empathy
- Strong grammar knowledge
- Collaborative learning
- Teaching strategies
Languages
Arabic
Native language
English
Intermediate
B1
Timeline
Private English Teacher
Freelancer
09.2017 - Current
Customer Service Officer at Orange Express Branch
Pins Trading Agencies Company
06.2014 - 08.2017
Bachelor of Arts - Oriental Languages Department
Faculty of Arts ,Alexandria University
General Diploma in Education -
Facultyof Education , Alexandria University