Heba Maher
Dubai
Summary
Dedicated and Organized Operation & CRM specialist with 9 + years’ experience in Real Estate, Proficient in the use of all Microsoft applications, capable of organizing, planning and managing daily documents, reports and records, handling correspondence and managing deliveries, orderly and committed CRM Specialist offering solid skills in customer relation and resilience to handle challenges of fast-paced real estate environments, Strong multitasker skilled at managing high-volume, complex caseloads and resourceful problem solver with excellent research and communication skills.
Overview
10
10
years of professional experience
Work History
Contract Specialist
AJNA DEVELOPMENT
Cairo
12.2022 - Current
- Generate all types of agreements
- Developed and implemented procedures for contract management and administration in compliance with company policy
- Upload the contracts in both extranet and online systems
- Manage overseas contracts procedures
- Ensure the document required are completed (unit reservation form, valid National ID, valid passport, accommodation, and boking deposit
- Invented archiving system for all types of contracts and agreement.
CRM & Sales Operation Team Leader
Anchor
Cairo
12.2021 - 12.2021
- Preparing and editing ownership contract for units
- Responsible for the customer care operations; Communicating efficiency with the clients after sale for helping them with any inquires
- Prepare project progress reports
- Supervise on the reservation cycle
- Manage Project Inventory
Sales Operation Team Leader
Altameer Arabian
Cairo
07.2020 - 11.2021
- Preparing project availability sheet which contain all project units, prices, and areas
- Responsible of preparing (URF) unit reservation forms, ensuring the validity of client’s legal documents (National ID, Passport, accommodations, and Downpayment checks or transfers)
- Responsible of reservation cycle release and reserve project units
- Prepare and Customize payment plan
- Analyze the closing deals to come out with the most saleable payments plans, units’ area, and layouts
- Generate Reports of the project achievement; number of deals closed, targets verses achievement, sales performance, and brokers deals.
Leasing Admin
Cleopatra Group for Real Estate
Cairo
11.2016 - 07.2018
- Assists property managers with all commercial leases, documentation, and communications between tenants, managers, and owners
- Responsible of commencement letters with prospective tenants
- Monitor expiry of leasing contract and manage renewal, and terminations
- Utilize and maintain the lease database, make sure all the information is accurate, logged and filed appropriately
- Working with prospective tenants to follow-up and collect documentation during the lease application process.
Senior Operation Specialist
ERA Commercial Egypt
Cairo
08.2018 - 06.2018
- Prepare the project availability, Sales proposal, and sales achievement report
- Responsible for project documentation
- Control the walk-ins and leads distributing activities to the sales team
- Office Manager for the project showroom, manage the budget for office expenses, order office supplies, and organize office meetings and events.
Real Estate Coordinator
ERA Commercial Egypt
Cairo
04.2014 - 11.2016
- Listing and maintaining Property in CRM and others marketing platforms
- Gather all listing information and mandatory documents for listing requirements
- Organize the Property details which includes photos, videos, Location, and floor plans
- Implement and maintain a coordinated and consistent filling system
- Preparing the Final transactions report with the sales team achievement quarterly / Yearly.
Sales Executive
Etisalat Egypt
Cairo
01.2013 - 03.2014
- Sell Etisalat services and products according to customer needs and provide customers with requested information
- Task owner of organizing and manage the branch display
- Ensure the quality of the services provided, Minimize, and resolve customer problems
- Implementing and maintaining the friendly expert attitude with all customer problems
- Approaching new customers and achieve the sales targets.
Education
Bachelor of Commerce - Business Administration & Accounting
Cairo University
2012
Skills
Project Management
Contract Development
Good grasp in hard and soft filling systems
Exceptional Communication Skills
Proficient in Microsoft Office Applications
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Contract Specialist
AJNA DEVELOPMENT
12.2022 - Current
CRM & Sales Operation Team Leader
Anchor
12.2021 - 12.2021
Sales Operation Team Leader
Altameer Arabian
07.2020 - 11.2021
Senior Operation Specialist
ERA Commercial Egypt
08.2018 - 06.2018
Leasing Admin
Cleopatra Group for Real Estate
11.2016 - 07.2018
Real Estate Coordinator
ERA Commercial Egypt
04.2014 - 11.2016
Sales Executive
Etisalat Egypt
01.2013 - 03.2014
Bachelor of Commerce - Business Administration & Accounting
Cairo University