ERP System
Heba Mahmoud
Account Manager & Business Assistant
Cairo
Summary
Organized and dependable candidate with over 14 years of experience in business. Excellent reputation for resolving problems and improving customer satisfaction and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Business Development Assistant Executive
Cairo Company for Engineering & Refrigeration
1 2009 - Current
- Answer and direct phone calls
- Organize and schedule appointments and meetings
- Maintain contact lists
- Produce and distribute correspondence memos, letters, faxes, and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Order office supplies
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to visitors
- Provide information by answering questions and requests
- Take dictation
- Research and create presentations
- Generate reports
- Handle multiple projects
- Prepare and monitor invoices
- Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities
- Ensure operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, evaluating new equipment and techniques
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies
- Contribute to team effort by accomplishing related results as needed
- Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
- Organize travel arrangements for senior managers
- Write letters and emails on behalf of other office staff
- Book conference calls, rooms, taxis, couriers, hotels, etc.
- Cover the reception desk when required
- Maintain computer and manual filing systems
- Handle sensitive information in a confidential manner
- Take accurate minutes of meetings
- Coordinate office procedures
- Reply to email, telephone, or face-to-face inquiries
- Develop and update administrative systems to make them more efficient
- Resolve administrative problems
- Receive, sort, and distribute the mail
- Answer telephone calls and pass them on
- Manage staff appointments
- Oversee and supervise the work of junior staff
- Maintain up-to-date employee holiday records
- Coordinate repairs to office equipment
- Greet and assist visitors to the office
- Photocopy and print out documents on behalf of other colleagues
- Provide polite and professional communication
- Implement clerical duties and administrative processes
- Conduct data entry
- Confirm restaurant reservations for senior staff
Customer Service Representative
Vodafone Egypt
01.2008 - 09.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Arts - Mass Communication, Public Relations & Advertising
Ain Shams University
Cairo, Egypt 09.2004 - 07.2007
Skills
Prospect targeting
hobbies
- Swimming
- Fishing
- Shooting
- Horsing
- Chess
- Cake Decoration
Software
Timeline
Customer Service Representative
Vodafone Egypt
01.2008 - 09.2008
Bachelor of Arts - Mass Communication, Public Relations & Advertising
Ain Shams University
09.2004 - 07.2007
Business Development Assistant Executive
Cairo Company for Engineering & Refrigeration
1 2009 - Current
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