Heba Ramadan
English Teacher & Soft Skills Trainer
Alexandria
Summary
Professional Teacher focused on maximizing student learning potential through diverse instructional strategies and classroom management techniques. Skilled lecturer, discussion facilitator and hands-on leader focused on student success. Excels at meeting and exceeding district standards.
Overview
19
19
years of professional experience
16
16
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Online English Teacher
Freelancer
03.2023 - Current
- Created my own material (presentations, worksheets, etc..) to teach students English via remote video conferencing.
- Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Prepared comprehensive English curriculum for multiple classes.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Soft Skills Trainer
Information Technology Institute
Alexandria
01.2009 - Current
- Deliver Soft skills trainings to to faculty graduates offline and online through Microsoft Teams
- Delivered soft skills lectures to students of several faculties, particularly Faculty of Engineering, Faculty of Commerce, Students Unions, (IEEE) students
- Conducted soft skills workshops to managers of governmental entities such as the Egyptian Custom Sector and the Egyptian National Water Company.
- Monitored growth and development of individual soft skills.
- Collaborated with management to ascertain concerns, needs and expectations from training and utilized feedback in program development.
- Monitored outcomes and general level of success of training and reported findings to management.
Academic Coordinator
Brilliance Language School
Alexandria
08.2021 - 03.2023
- Oversees effective curriculum delivery, the achievement of departmental goals, learning outcomes and the meeting of targets and benchmarks
- Conducting classroom observation on a daily basis to ensure that the school's objectives as well as classroom management techniques are being applied.
- Providing useful feedback through meetings and written feedback to the teachers on their performance.
- Meeting with Subject coordinators to share the feedback on teachers' performance and develop a documented action plan for improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Excellent communication skills, both verbal and written.
English Language Coordinator
Brilliance Language School
09.2019 - 08.2021
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
English Language Teacher
Brilliance Language School
10.2016 - 08.2019
- Teaching English Language to upper junior grades (G4/5/6)
- Teaching English Language to middle grades
- Teaching English Language online to students on Zoom
- Performing essential online class management tasks on the online platform
- Graded students work based on completion, timeliness and accuracy and kept detailed records of grades.
Exam Invigilator
Cambridge Testing Centre
Alexandria
04.2019 - 07.2022
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
- Validated appropriate identification to allow admission to testing area.
Online English Language Teacher
Egyptian Virtual School
04.2020 - 09.2021
- Teaching English Language online to grade 5 students on Zoom
- Performing essential online class management tasks on the online platform ″Monaia″
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
English Language Teacher
ASEB Training Center
Alexandria
05.2016 - 09.2016
- Taught English language to kids from age 5 till 12 years in Summer Camp
- General levels from K1 up to K10
- Conversation levels from KC1 up to KC5.
Data Trainer
Information Technology Institute
Alexandria
08.2008 - 05.2016
- Trained faculty students on skills required to work in the Business Process Outsourcing (BPO) industry
- Trained students on MS Office and PC skills, Soft skills, Aptitude (Numerical Ability – Logical Reasoning – Attention to details), and Analytical Skills
- Developed EDU-Egypt content
- Assessed student's development and learning and reported appropriately
- Participated in the marketing campaigns of EDU-Egypt
- Presented the program orientation sessions in Alexandria University
- Conducted interviews in the EDU-Egypt trainees’ selection process.
Call Center Agent, Technical Support
Vodafone UK International Services
Alexandria
05.2015 - 08.2015
- Respond promptly to customer inquiries, handle and resolve customer complaints
- Perform customer verification according to the British DPA
- Keep records of customer interactions and transactions
- Communicate and coordinate with internal departments.
English Teacher
Egyptian American School
Alexandria
10.2007 - 08.2008
- Fulfilled all aspects of a Kindergarten teacher, including planning and implementing work
- Presented End of Year Party (years : 2008 – 2010)
English Teacher
Frontiers Language School
Alexandria
01.2006 - 10.2007
- Fulfilled all aspects of a Kindergarten teacher, including planning and implementing work
- Received "Teacher of the Year" award for the school year 2006/2007
English Teaching Assistant
Janaklees National School
Alexandria
10.2004 - 02.2006
- Taught courses under guidance of senior instructors.
Education
General Diploma in Education - Education
Alexandria University
01.2017 - 01.2018
TESOL Diploma - Teaching English As A Second Language
Notting Hill College
08.2016 - 01.2017
Bachelor of Science - Business Administration, English Section
Alexandria University
09.1999 - 05.2003
High School Diploma -
Elnasr Girls College
10.1988 - 05.1999
Skills
Presentation Skills
Certification
Certified Academic Director
Timeline
Online English Teacher
Freelancer
03.2023 - Current
Academic Coordinator
Brilliance Language School
08.2021 - 03.2023
Certified Academic Director
03-2021
Online English Language Teacher
Egyptian Virtual School
04.2020 - 09.2021
English Language Coordinator
Brilliance Language School
09.2019 - 08.2021
Exam Invigilator
Cambridge Testing Centre
04.2019 - 07.2022
General Diploma in Education - Education
Alexandria University
01.2017 - 01.2018
English Language Teacher
Brilliance Language School
10.2016 - 08.2019
TESOL Diploma - Teaching English As A Second Language
Notting Hill College
08.2016 - 01.2017
English Language Teacher
ASEB Training Center
05.2016 - 09.2016
Gamification
01-2016
Call Center Agent, Technical Support
Vodafone UK International Services
05.2015 - 08.2015
Certified Trainer
01-2010
Soft Skills Trainer
Information Technology Institute
01.2009 - Current
Certified Trainer
10-2008
Data Trainer
Information Technology Institute
08.2008 - 05.2016
English Teacher
Egyptian American School
10.2007 - 08.2008
International Computer Driving License (ICDL)
01-2006
English Teacher
Frontiers Language School
01.2006 - 10.2007
English Teaching Assistant
Janaklees National School
10.2004 - 02.2006
Bachelor of Science - Business Administration, English Section
Alexandria University
09.1999 - 05.2003
High School Diploma -
Elnasr Girls College
10.1988 - 05.1999
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