Heba Refaat
Commercial Manger
Cairo
Summary
Adept at driving significant cost savings and enhancing client satisfaction, my tenure at Concrete Plus showcased my expertise in customer relationship management and statistical forecasting. By mentoring teams and streamlining processes, I achieved a notable increase in efficiency and team collaboration. My approach consistently leads to impactful results and sustained client retention.
Overview
19
19
years of professional experience
Work History
Commercial Manager
Concrete Plus
05.2020 - Current
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Built relationships with clients to establish new contracts.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Negotiated contracts with suppliers, securing favorable terms that resulted in significant cost savings.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
Senior QS Engineer
Alamar Consulting Group.(AMG)
08.2019 - 04.2020
- Evaluated change order requests, ensuring proper documentation and approvals were obtained before implementation into project plan.
- Reviewed and approved quality requirements for purchase orders and engineering specifications to meet contract compliance.
- Review contractor's invoices and certifies payments.
- Studies financial impact of prospective change orders prior to their initiations Review and approve constructed quantities.
- Review, study and valuation of variation orders.
- Reports to constructions manager/resident engineer on changes in contract price Resulting from change orders and actual executed quantities.
- Assesses contractor claims ,Monthly financial reporting to project's employers and to resident engineer.
- Evaluate materials on site for purpose of valuations.
- Provided ongoing support to junior QS Engineers, fostering professional growth and development within team.
- Trained and mentored junior engineers, providing guidance and direction.
Senior Technical Office Engineer
ACE PROJECT MANGMENT.(M0HARRAM BAKHOUM).
12.2016 - 07.2019
- Coordinated with cross-functional teams to ensure timely delivery of high-quality projects.
- Optimized technical documentation for clearer understanding, resulting in a reduced number of errors.
- Reviewing submitted (work shop drawings, RFI, PTS... etc.).
- Coordination for different drawings (structural – arch ).
- Coordination between different parties of project.
- Reviewing material samples of projects.
- Reviewing As Built drawings).
Senior Technical Office Engineer
Misr Engineering Development Co.(MEDCOM)
08.2015 - 11.2016
- Coordinated with cross-functional teams to ensure timely delivery of high-quality projects.
- Optimized technical documentation for clearer understanding, resulting in a reduced number of errors.
- Prepare Shop Drawings (Structural (RFT bar bending & Concretes Dimensions).
- work of inventory of quantities of various business items.
Senior Technical Office Engineer
Alexandria for Construction Company(TMG).
01.2014 - 07.2015
- Coordinated with cross-functional teams to ensure timely delivery of high-quality projects.
- Optimized technical documentation for clearer understanding, resulting in reduced number of errors.
- Prepare Shop Drawings ( Architectural – Structural (RFT bar bending & Concretes Dimensions).
- work of inventory of quantities of various business items.
Technical Office Engineer
Egyption Engineering Company(RANCY)
11.2009 - 07.2013
- Prepare shop drawings and as-built drawings.
- Prepare subcontractor’s invoices.
- Work of inventory of quantities of various business items.
- Doing monthly invoices.
- Action monthly report shows executive position for workflow.
- Follow-up and make list of results of examination of samples of materials and approved by consultant.
- Follow schedule and extract required business reports during each month and percentage of completion and compare it to program approved schedule.
- Prepare necessary documents and analysis of prices and inventor quantities of items emerging outside scope of contract.
Technical Office Engineer
Misr for Construction & Trading Company
08.2008 - 11.2009
- Prepare subcontractor’s invoices.
- Work of inventory of quantities of various business items.
- Doing monthly invoices.
- Action monthly report shows executive position for workflow.
- Follow-up and make list of results of examination of samples of materials and approved by consultant.
- Follow schedule and extract required business reports during each month and percentage of completion and compare it to program approved schedule.
- Prepare necessary documents and analysis of prices and inventor quantities of items emerging outside scope of contract.
Deputy MM Chief Executive Officer
My Special Office for Contracting and Public Procu
09.2005 - 08.2008
- Making all business executive and supervising all projects.
- Making all work for projects Supplies.
Education
Civil Engineering
Faculty of Engineering - Menia University
Al Minya, Egypt 04.2001 -
Skills
Customer Relationship Management
Statistical forecasting
Product Management
Competitive Analysis
Team Training
Teamwork and Collaboration
Document Management
Relationship Building
Effective Communication
Staff Training and Development
Attention to Detail
Client Retention
Languages
Arabic
Native language
English
Upper intermediate
B2
Interests
Fashion
Handicrafts
Timeline
Commercial Manager
Concrete Plus
05.2020 - Current
Senior QS Engineer
Alamar Consulting Group.(AMG)
08.2019 - 04.2020
Senior Technical Office Engineer
ACE PROJECT MANGMENT.(M0HARRAM BAKHOUM).
12.2016 - 07.2019
Senior Technical Office Engineer
Misr Engineering Development Co.(MEDCOM)
08.2015 - 11.2016
Senior Technical Office Engineer
Alexandria for Construction Company(TMG).
01.2014 - 07.2015
Technical Office Engineer
Egyption Engineering Company(RANCY)
11.2009 - 07.2013
Technical Office Engineer
Misr for Construction & Trading Company
08.2008 - 11.2009
Deputy MM Chief Executive Officer
My Special Office for Contracting and Public Procu
09.2005 - 08.2008
Civil Engineering
Faculty of Engineering - Menia University
04.2001 -
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