Heba Sayed
Sheikh Zayed
Summary
A Microsoft Dynamics CRM expert specializing in driving profitable growth in competitive sectors through proactive account management and business development. Adopts a consultative approach to ensure specific client requirements are met whilst focusing on exceeding their expectations for service quality. Renowned as an effective leader capable of training and developing teams to enable them to fulfill their potential and add value to the business.
Overview
12
12
years of professional experience
Work History
Senior Software Engineering Manager
LINK DEVELOPMENT
07.2024 - Current
- Lead and manage the Dynamics 365 and Power Platform development team, ensuring seamless integration and customization of solutions.
- Define project scope, set objectives, establish timelines, and manage budgets for Dynamics 365 and Power Platform implementations.
- Oversee the development and implementation of strategic plans to align Dynamics 365 and Power Platform solutions with business objectives.
- Mentor and grow a team of high-performance engineers, fostering a culture of quality and innovation in Dynamics 365 and Power Platform projects.
- Collaborate with cross-functional teams, including developers, designers, and stakeholders, to ensure successful Dynamics 365 and Power Platform deployments.
- Conduct thorough research and analysis to identify project requirements and opportunities within the Dynamics 365 and Power Platform ecosystems.
- Create comprehensive project plans, including timelines and resource allocation, for Dynamics 365 and Power Platform initiatives.
- Monitor project progress, identify risks, and implement mitigation strategies specific to Dynamics 365 and Power Platform projects.
- Ensure high-quality standards and robust delivery of Dynamics 365 and Power Platform solutions.
- Maintain and develop relationships with clients and partners to identify new business opportunities and enhance Dynamics 365 and Power Platform offerings.
Software Engineering Manager
LINK DEVELOPMENT
07.2021 - 07.2024
- Lead and manage the Dynamics 365 development team, ensuring seamless integration and customization of the platform.
- Define project scope, set objectives,establish timelines, and manage budgets for Dynamics 365 implementations.
- Oversee the development and implementation of strategic plans to align Dynamics 365 solutions with business objectives.
- Mentor and grow a team of high-performance engineers, fostering a culture of quality and innovation in Dynamics 365 projects.
- Collaborate with cross-functional teams, including developers, designers, and stakeholders, to ensure successful Dynamics 365 deployments.
- Conduct thorough research and analysis to identify project requirements and opportunities within the Dynamics 365 ecosystem.
- Create comprehensive project plans, including timelines and resource allocation, for Dynamics 365 initiatives.
- Monitor project progress, identify risks, and implement mitigation strategies specific to Dynamics 365 projects.
- Ensure high-quality standards and robust delivery of Dynamics 365 solutions.
- Maintain and develop relationships with clients and partners to identify new business opportunities and enhance Dynamics 365 offerings.
Senior Technical Lead
LINK DEVELOPMENT
01.2019 - 07.2021
- Defining systems strategy, developing systems requirements, designing, and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines
- Mentor Senior, Junior, and Leads Members
- Sending status reports and handling project status meetings for running projects
- Design solution implementation
- Design different systems integrations
- Prepare and review technical documents and implementation
- Conduct requirements review
- Innovate effective Dynamics CRM solutions that make work faster and more efficient.
Technical Lead
LINK DEVELOPMENT
01.2017 - 01.2019
- Defining systems strategy, developing systems requirements, designing, and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines
- Design solution implementation
- Design different systems integrations
- Prepare and review technical documents and implementation
- Conduct requirements review
- Innovate effective Dynamics CRM solutions that make work faster and more efficient.
Senior Solution Developer
LINK DEVELOPMENT
01.2015 - 01.2017
Solution Developer
LINK DEVELOPMENT
01.2013 - 01.2015
Education
9 Month Diploma - Web Portals Developer dep
Information Technology Institute
01.2013
Bachelor - Computer Science
Ahram Canadian University
01.2012
Skills
- 11 Years of Software Development and research
- 8 years of experience in leading development teams
- Experience in writing requirements and design documents
- Experience in reviewing technical proposals for presales activities
- Has travel and customer facing experience
- Professional oral/written communication and listening skills
Projects
Ministry of Haj and Umra 2021 to current
Country : Jeddah, KSA
Role Played : Technical project Manager / Software Engineering Manager
STCPAY 2021 to current
Country : Riyadh, KSA
Role Played : Technical project Manager.
Ministry of Social solidarity (MOSS) 2022 to current
Country : Cairo, Egypt
Role Played : Software Engineering Manager for three different projects (NGO, Donations and Call Centre)
Bahrain Ministry of Transportation and Telecommunications (MTT) 02/2022 to 12/2023
Country : Bahrain
Role Played : Software Engineering Manager .
Dubai Tourism (DET) 06/2018 to 12/2020
Country : Dubai, UAE
Role Played : CRM Dynamics project Technical Lead/Customer support.
Ministry of Economy and Planning (MEP) 01/2017 to 01/2018
Country : Riyadh, KSA
Role Played : CRM Dynamics Project Technical Lead.
Dubai Maritime City Authority (DMCA) 01/2015 to 01/2019
Country : Dubai, UAE
Role Played : CRM Dynamics project Technical Lead/Customer support.
Emirates Transport 01/2014 to 01/2015
Country : Dubai, UAE
Role Played: - Senior Solution Developer / Technical owner.
LA VISTA Real Estate 2014 to 2015
Country : Cairo, Egypt
Role Played : Senior solution Developer /Customer support / Technical owner.
Barclays Bank 04/2017
Country : Cairo, Egypt
Role Played : Installing, Deploying and Configure the Implemented MS Dynamics CRM 2015 at the Live and staging Environments.
Madaar Development 01/2016 to 01/2017
Country : Cairo, Egypt
Role Played : Senior Solution Developer / Technical owner.
ARCO Development 01/2015 to 01/2016
Country: Cairo, Egypt
Role Played : Solution Developer.
Wadi Degla Real Estate 06/2013 to 01/2014
Country: Cairo, Egypt
Role Played : Senior solution Developer /Customer support / Technical owner.
King Abdallah Petroleum Studies and research Centre (KAPSARC) 06/2013 to 01/2015
Country : Riyadh, KSA
Role Played : Solution Developer /Customer support
Languages
Arabic
Native language
Arabic
Proficient
C2
English
Advanced
C1
Timeline
Senior Software Engineering Manager
LINK DEVELOPMENT
07.2024 - Current
Software Engineering Manager
LINK DEVELOPMENT
07.2021 - 07.2024
Senior Technical Lead
LINK DEVELOPMENT
01.2019 - 07.2021
Technical Lead
LINK DEVELOPMENT
01.2017 - 01.2019
Senior Solution Developer
LINK DEVELOPMENT
01.2015 - 01.2017
Solution Developer
LINK DEVELOPMENT
01.2013 - 01.2015
9 Month Diploma - Web Portals Developer dep
Information Technology Institute
Bachelor - Computer Science
Ahram Canadian University
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