Heba Shemi
Cairo
Summary
Hardworking Account Manager/Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.
Overview
13
13
years of professional experience
Work History
Sales Development Representative
Archer Integrated Risk Management
01.2022 - Current
- Responsible for generating new business opportunities, through generation and qualification of leads for the sales team
- Handling incoming MQLs as well as engaging in outbound activities, such as cold calls, email outreach and social media campaigns
- Identifying potential customers and initiating sales process
- Building and maintaining strong relationships with clients and delivering value-added solutions that address their GRC needs
- Learning about new laws and regulations in different industries in the region and consulting on how Archer’s solutions and services fit into their needs and requirements
- Optimized email campaigns using testing techniques to improve open rates, click-through rates, and lead conversions.
- Collaborated with marketing team to develop compelling sales collateral that resonated with target audiences and sparked interest in product services.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Utilized SFDC, 6Sense, ZoomInfo, SalesLoft softwares to manage sensitive client information and update existing and new client profiles.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
Senior Account Manager
Steady Global Partners GmbH
01.2017 - 01.2021
- Accountable for entire sales, agency management and business development activities to achieve revenue targets
- Involved in formulating long-term business goals, forecasted sales targets and ensured achievement of the same in given time
- Involved in driving efforts for Client Relationship/Account -management: building/maintaining productive business relationship with existing/new clients aimed at development of new business opportunities
- Planning of selling activities to ensure optimum revenues
- Providing well structured sales management functions by research/comparing/matching with other MICE companies
- Implementing of our marketing plans & strategies
- Maintain a close co-ordination with team to achieve the Sales objectives based on local market conditions
Travel Account Manager
Karnak Travel Agency
07.2014 - 12.2016
- Representing company & services at international travel exhibitions (ATM Dubai, WTM London, ITB Berlin, FITUR Madrid)
- Setting up international sales structure with strong focus on a wider market
- Providing management with any market intelligence opportunities, events and services
- Distribution of giveaways and other marketing material
- Ensured regular visits to clients and maintained strong relationship by projecting company's image and dynamic process, in securing sales growth
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Marketing Assistant
Austrian National Tourism Office
01.2014 - 06.2014
- Preparation and attendance of tourism exhibitions in GCC
- Coordination for shipments of marketing material to partners/suppliers and event location
- Distribution of marketing material in order to increase awareness of the product
- Increase visibility of the product "Austria" and ensure maximum publicity through media coverage, in coordination with Marketing Department
- Coordination of online appearance of Austrian National Tourist Office in GCC market
- Adaption, Editing and Monitoring of content for Facebook Fanpage in cooperation with local agency
- Media clipping
- Assisted in driving revenue growth by managing pay-per-click advertising campaigns on Google Ads and social media platforms.
- Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
Tour & Tourism Consultant
Karnak Travel Agency GmbH
10.2011 - 12.2013
- Submitting sales reports daily
- Administrational and operational duties
- Flight, Hotel, Cruise reservations through AMADEUS
- Dealing with all IATA and NON-IATA clients and corporate clients
- All kind of travel arrangements FIT and MICE
- Dealing with inquiries via Email, phone and face-to-face clients
- Meet & Assist VIP guests and MICE groups
- Research and report other airline schedules/practices and fares to airline in order to request/discuss special promotions
- Streamlined booking processes by implementing efficient reservation systems, reducing wait times and errors.
- Trained junior consultants on best practices in itinerary planning and client management, fostering a knowledgeable team culture.
- Increased client satisfaction by developing customized tourism packages tailored to their interests and preferences.
Education
Professional Certification -
OCEG, GRC Professional
11.2023
Diploma - Airline Sales & Marketing
IATA
London, UK11.2014
Academic Tourism & Event Manager - Tourism & Eventmanagement
Vienna University Of Economics
Vienna, Austria06.2013
High School Diploma -
Laaerberg Highschool
Vienna, Austria06.2008
Skills
- Support, plan and conduct sales activities and customer services
- Encourage agency/client relationship and enhance sales
- Maintaining direct contacts and good customer relationship
- Understanding of clients' culture, needs, profile and database
- Handling timelines/targets/progress measurements
- Handle customer complaints and influence at all levels
- CRM Tracking
- Lead Qualification
- Marketing support
- Salesforce proficiency
- Leads Prospecting
- Cold-calling
Languages
- German (native language)
- Arabic (native language)
- English (fluent)
- French (basics)
Timeline
Sales Development Representative
Archer Integrated Risk Management
01.2022 - Current
Senior Account Manager
Steady Global Partners GmbH
01.2017 - 01.2021
Travel Account Manager
Karnak Travel Agency
07.2014 - 12.2016
Marketing Assistant
Austrian National Tourism Office
01.2014 - 06.2014
Tour & Tourism Consultant
Karnak Travel Agency GmbH
10.2011 - 12.2013
Professional Certification -
OCEG, GRC Professional
Diploma - Airline Sales & Marketing
IATA
Academic Tourism & Event Manager - Tourism & Eventmanagement
Vienna University Of Economics
High School Diploma -
Laaerberg Highschool
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