Heba Tallah Hussien Mohamed Mabrouk
Giza
Summary
Experienced Tech and Non-Tech Recruiter with a demonstrated history of more than 5 years of working in the IT, Software, Engineering, and contact center industries. Skilled in almost all of the HR Functions specifically in Talent Acquisition, headhunting, massive recruitment, OD, Talent Management, and Personnel. I am consistently trying to gain more experience and seeking to be in a big company with a complex structure to gain experience at a different level.
Overview
12
12
years of professional experience
Work History
Senior Technical Recruiter (Tech & Non-Tech)
Kashier Payment Solutions
10.2022 - Current
- Work with hiring managers to define job requirements, responsibilities, and qualifications for technical positions.
- Create accurate and compelling job descriptions to attract top talent.
- Review resumes, conduct initial screenings, and assess candidates' qualifications, technical skills, and cultural fit.
- Coordinate and conduct interviews, including technical assessments and coding challenges, to evaluate candidates' abilities, schedule interviews and ensure a smooth hiring process.
- Collaborate with hiring managers and total rewards team to prepare competitive job offers, negotiate compensation packages, and close candidates.
- Ensure timely communication with candidates throughout the offer process.
- Track and analyze recruitment metrics of the team, such as time-to-fill, cost-per-hire, and quality of hire, to identify areas for improvement.
- Generate regular reports on recruitment activities, progress, and key insights to inform decision-making.
- Keep the team updated on industry trends, competitor analysis, and best practices in technical talent acquisition.
- Continuously enhance knowledge of emerging technologies and skills.
- Handel Onboard new hires process with all departments.
- Promote the company's reputation as a great place to work.
- Conduct job and task analysis to document job duties and requirements.
- Keep up-to-date with new technological trends and products.
- Oversee the performance management process, ensuring clear performance expectations and feedback, provide guidance and training to managers on conducting effective performance evaluations.
- Develop and implement succession planning strategies to identify and nurture internal talent.
- Work closely with leadership to assess and prepare high-potential employees for future leadership roles.
- Provide guidance and support to employees and leaders in navigating change.
- Assess training needs across the organization and develop training programs to address skill gaps.
- Research, draft, and update organizational policies and procedures to reflect current laws, regulations, and industry best practices.
- Solicit feedback from stakeholders and incorporate improvements to enhance the clarity and effectiveness of policies.
- Establish a regular review schedule for all policies and procedures to keep them up-to-date.
- Develop and implement initiatives to enhance employee engagement and satisfaction, conduct surveys, analyze results, and recommend actions to improve the overall employee experience.
HR Specialist
zVendo
01.2022 - 09.2022
- Assess, approve and adopt of the job performance and ensure that the performance evaluation and career excellence in accordance with the performance management system.
- Creating employee engagement plans, getting necessary budget approval and initiating activities.
- Evaluating employee performance and appraising their pay scale accordingly.
- Taking appropriate disciplinary action against employees who violate rules and regulations and addressing employee grievances.
- Prepare paperwork, schedule, and facilitate smooth new hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience.
- Processes employee Time & Attendance data to payroll and reconcile variances. Approve and release.
- Responsible for preparing the monthly payroll data, including edit the newcomers, the final settlement for resigned employees, any deductions or compensation.
- Handle all the medical insurance issues (monthly chronic cases, approvals, complaints, refunds, Emergency Funds….)
- Responsible for the medical and employee theft insurance file to editing, cancellation and following up with the medical insurance provider.
- Review all the mobile invoices for all the company employees and prepare a report to the finance.
- Contact applicants to inform them of their application statuses and conduct background or reference checks on job applicants, particularly those who will be given job offers.
- Develop recruiting strategies that meet anticipated staffing needs.
- Select job applicants, confirm their qualifications and refer them to hiring managers, making recommendations when appropriate.
- Interview job applicants as part of the screening process to get information on their work history, job skills, training and education, and inform them of the position's duties and responsibilities, compensation, benefits and working conditions.
Human Resource Specialist
Easy Cash for Payment
10.2020 - 01.2022
- Conduct initial phone screens to create shortlists of qualified candidates and schedule interviews.
- Follow up the implementation of approved work regulations regarding attendance and leave.
- Submit declarations including salary tax, social insurance, and emergency fund.
- Preparing and organizing personnel documents and files and preparing contracts.
- Manage and record the annual leave for employees.
- Manage to organize work contracts and tracking the renewal contract.
- Manage all documents between the company and the medical insurance.
- Handling governmental relation issues related to Labor Office and social Insurance.
- Implements satisfaction barometers measures and act accordingly.
- Build and develop strategy plan for the HR department.
- Preparing the company policies and regulations with The HR manager.
- Preparing employee payroll and imposing penalties and incentives in accordance with HR Manager.
- Network with potential hires through professional groups on social media and during events.
- Collaborate with hiring managers to set qualification criteria for future employees.
- Build adapting hiring process and tools for mass and single recruitment.
- Conduct initial phone screens to create shortlists of qualified candidates and schedule interviews.
- Interview candidates in-person for a wide range of roles (junior, senior).
Customer Success Team Lead
Business Cloud (ERP Cloud)
04.2019 - 09.2020
Customer Support Team Leader
Ski Egypt
02.2018 - 03.2019
- Company Overview: Majed Al-Futtaim
- Majed Al-Futtaim
Customer Service Executive
Vox Cinemas Egypt
02.2017 - 01.2018
Branch Manager
Concept Training Center
01.2014 - 01.2017
Education
Bachelor of Commerce - undefined
Cairo University
01.2013
Human Resources Diploma - undefined
Cairo University
01.2022
Skills
- Competency-Based Interviewing (CBI)
- Techniques Employer Branding
- Teamwork
- Time Management
- Performance Management
- Communication Skills
- Leadership Skills
- ERP Software
- Applicant Tracing System
- Documentation Management
Websites
Languages
Arabic
English
Training
- Competency-Based Interviewing (CBI) Job Master
- Personnel Workshop
- Payroll Workshop
- SAP Training
- Training in House & Development Dank
- Leadership and Management Workshop AT U.S Embassy
- Operation Management Workshop At U.S Embassy
- Communication skills Workshop At U.S Embassy
Timeline
Senior Technical Recruiter (Tech & Non-Tech)
Kashier Payment Solutions
10.2022 - Current
HR Specialist
zVendo
01.2022 - 09.2022
Human Resource Specialist
Easy Cash for Payment
10.2020 - 01.2022
Customer Success Team Lead
Business Cloud (ERP Cloud)
04.2019 - 09.2020
Customer Support Team Leader
Ski Egypt
02.2018 - 03.2019
Customer Service Executive
Vox Cinemas Egypt
02.2017 - 01.2018
Branch Manager
Concept Training Center
01.2014 - 01.2017
Bachelor of Commerce - undefined
Cairo University
Human Resources Diploma - undefined
Cairo University
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