Heba Yassin
Alexandria,Egypt
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
IT support assistant
Princesses girls school
Alexandria, Egypt
09.2016 - Current
- Provided prompt assistance to staff for resolving IT-related issues.
- Ensured smooth operations with routine system maintenance tasks.
- Streamlined technical processes by creating comprehensive documentation.
- Boosted client satisfaction by providing timely remote IT support.
- Offered technical advice to programmers and developers to help optimise designs.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Installed new software for users and monitored version and patch update requirements.
HR assistant
pioneers International School
Alexandria, Egypt
09.2013 - 08.2016
- Devised improved file storage methods for ease of document retrieval.
- Checked payroll matched assigned budgets, reporting discrepancies.
- Stored and processed job applications, providing selected candidate information to recruiters.
Accounts assistant
Pioneers Language school
Alexandria, Egypt
07.2007 - 08.2013
- Prepared detailed financial reports for improved decision making.
- Decreased errors in payroll processing with meticulous review of data.
- Managed client accounts to ensure timely payments.
Education
Bachelor - Accounting
Faculty Of Commerce
Alexandria 09.2004 - 06.2007
Diploma - Modern accounting
EAAC Group for trainings & consultancy
Alexandria 09.2009 - 09.2010
Skills
- Data Entry
- Staff education and training
- Customer support
- Advanced Microsoft Office knowledge
- Adaptable
- Application installation
- Fast typing speed
Languages
English
Intermediate
Timeline
IT support assistant
Princesses girls school
09.2016 - Current
HR assistant
pioneers International School
09.2013 - 08.2016
Diploma - Modern accounting
EAAC Group for trainings & consultancy
09.2009 - 09.2010
Accounts assistant
Pioneers Language school
07.2007 - 08.2013
Bachelor - Accounting
Faculty Of Commerce
09.2004 - 06.2007
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