HebatAllah Mohamed ElDawi

Innovative Head of Technology with over 12 years of experience leading high-performing development teams across the F&B and Education sectors. Proven expertise in driving digital transformation, streamlining operations, and delivering measurable business impact. Adept at aligning engineering strategies with organizational goals, mentoring teams, and implementing solutions that enhance efficiency, boost user engagement, and drive revenue growth. Successfully optimized processes to reduce costs by 68% and increased customer retention through data-driven strategies.

• Increased retention rates by 3% and reduced discount rates by 18% through automated customer value tools.
• Achieved a 68% reduction in monthly tech costs via AWS optimization and tool replacements.
• Reduced Fraudulent orders by 80% using anomaly detection and automated blocking.
• Improved average cycle time by 25% with a revamped team structure.
• Delivered a fully functional fleet tracking portal in just two months.
• Boosted organic page rankings by 20% through advanced SEO and schema optimizations.
• Reached an accuracy of 89% in fleet supply planning forecast model.

• Supply Chain Operations: Strong knowledge in end-to-end operations for cloud kitchen setups, including procurement, inventory control, delivery logistics, and cooking workflows, ensuring efficiency and cost optimization.
• Growth Strategies: Designed and implemented scalable growth strategies for online platforms, driving user acquisition and retention while improving conversion rates.
• Customer Experience: Elevated user satisfaction and loyalty by improving interaction touch points across ordering platforms, creating seamless digital journeys, and delivering exceptional service experiences.
• Accounting & Financial Processes: Automated financial workflows for cost analysis, P&L reporting, and partner settlements, reducing closure cycles by 70%.
• Project Management in Software Development: Delivered government and educational projects under tight timelines, balancing stakeholder expectations and technical feasibility.