Hebatullah Ahmed Shoeib

- Prepared ideas for TV Islamic programs in the Spanish language.
- Presented a TV program for kids and adults about the stories of the Prophets in Islam, in Spanish. And was published at their Facebook page and YouTube channel of Huda Spanish.

• Project planning and execution: Developing project plans, timelines, and budgets.
• Team management: Overseeing project teams, including hiring, training, and performance evaluation.
• Risk management: Identifying and mitigating potential risks associated with projects.
• Communication: Maintaining effective communication with project stakeholders, including clients, team members, and external partners.
• Reporting: Preparing regular progress reports and providing updates to project sponsors.
• Cultural awareness: Understanding the cultural nuances of Latin American countries and adapting project management strategies accordingly.
• Regional expertise: Knowledge of the political, economic, and social landscape of Latin American countries.
• Problem-solving: Identifying and resolving issues that may arise during project implementation.
• Continuous improvement: Seeking opportunities to improve project efficiency and effectiveness.
• Business development: Contributing to business development efforts by identifying new project opportunities.

• Organized groups of students with similar abilities levels to drive improvements.
• Helped students raise grades with comprehensive support for conversational, reading comprehension and oral expression Spanish-language abilities.
• Utilized a variety of teaching methodologies to accommodate various learning styles within the classroom effectively.
• Enhanced student comprehension by incorporating real-life examples and cultural insights into Spanish lessons.
• Built up students' skills by developing unique lessons incorporating classroom or fresh materials.
• Conducted one-on-one tutoring sessions, resulting in improved language skills for struggling students.
• Evaluated student performance regularly, providing constructive feedback to foster improvement and growth.
• Assisted students with core aspects of Spanish language.
• Used multimedia materials to engage students and encourage active learning.
• Taught pronunciation tactics, introduced essential words and conducted reading drills.
• Monitored student progress and provided feedback and support.

• Implemented differentiated instruction strategies to accommodate diverse learning styles and abilities within the classroom.
• Enhanced students'' language skills by incorporating immersive activities and real-world examples into lessons.
• Continually sought opportunities for personal growth and development in the field of language instruction, attending conferences and workshops to stay abreast of best practices.
• Utilized authentic materials such as newspapers, websites, podcasts in class assignments to enhance language fluency among students.

• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
• Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
• Collaborated with outside departments to implement system-wide improvements.

• Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
• Participated in regular training sessions to stay updated on the latest product developments and industry trends.
• Enhanced customer satisfaction by effectively addressing and resolving support issues.
• Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
• Proceed testing steps on Testing CRM for a dedicated project in Spanish. And reported the results to enhance its performance.
• Implemented different scenarios on the 'My Vodafone' App to be more efficient for the end user.

• Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
• Enhanced team performance by training new technicians on best practices and troubleshooting techniques.
• Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
• Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.

- Dedicated to selling the Expedia service, like: hotel reservations, car rental, and flight tickets.

- Supported Expedia's customers for flight issues using Amadeus. - Handled the angry customers & tried to resolve the issues with more satisfaction.

• Started as a data entry for Destinia.es, the travel agency.
• Supervised for the translation, putting it on the website.
• Reviewed the data translated into 12 languages and met with the translators to have the last correct version.