Hedaya Abdelrahman

Create messaging that clearly communicates tax policies, regulations, and services to the public.

Work closely with other departments within the Egyptian Tax Authority to ensure consistent messaging across all communications.

Collaborate on projects that require public relations support, such as new policy implementations or service improvements.

• Maintained daily report documents.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Scheduled appointments and conducted follow-up calls to clients.

• Led cross-functional teams to deliver high-quality work performance.
• Provide general administrative assistance to senior officials and staff, including managing schedules, organizing meetings, and handling correspondence.
• Prepare, format, and edit official documents, reports,Ensure that all documentation is accurate and properly filed.
• Serve as a point of contact for internal and external communications. This includes answering phone calls, and relaying messages promptly.