Hedaya Ahmed Abdelfatah
Digital Transformation Business Analysit
Summary
Experienced with leveraging data analysis to inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Digital Transformation Business Analyst
National Bank of Egypt
08.2023 - Current
- Analyses business processes, identify automation opportunities, define RPA value proposition, reengineer process to improve automation potential and recommend RPA approach/strategy
- Develop Detail As-Is Process Description – PDD (Process Description Document), Detail To-Be.
- Provides continuous updates to RPA stakeholders and Project Manager during project delivery.
- Calculate automation % and FTE benefit and build effort estimates Present and document summary of findings to the client and walk them through to-be design of the automated process.
- Replacing a significant part of human interactions with digital, often omnichannel interactions: emails, direct messages, and online portals
- Analyze dashboard statistics for digital products to develop them and get solutions for the issues
Customer Service Representative
National Bank of Egypt
02.2018 - 07.2023
- Recommend potential services or products to management by collecting customers' insights and analyzing their needs
- Acknowledge and resolve customers' complaints; provide appropriate solutions, alternatives and follow up to ensure customer satisfaction
- Handling customer enquiries and delivering excellent service through communication and team work
- Use different methods to present the bank products throughout cross selling of all retail banking products and serviced
Telesales
Contact Center Source
02.2016 - 06.2016
- Contacted potential and existing customers to inform them about our products and services
- Creating customized packages for every client needs
Accounting Intern
Petrojet
06.2015 - 07.2015
Education
MBA Holder - Global Human Resources
ESLESCA Paris Business School
09.2020 - 01.2022
Human Resources Diploma - undefined
ESLSCA Paris Business School
05.2019 - 09.2020
Bachelor of Commerce - Accounting
Cairo University
09.2013 - 08.2017
Skills
Problem-solving
Extra-Curricular Activities
Fundraising member, ACES (the Annual Conference for Engineering Students)
• Approaching companies to sponsor the student organization.
• Creating benefit packages for the sponsors.
• Satisfied ACES financial needs through approaching and dealing with companies to support ACES different.
Human Resources Specialist, APEC (Associative Power Engineering Community)
•Conducted more than 50 interviews and group discussions for participants.
• Evaluated the crew members' performance over the year, prepared trainings to improve their skills.
Documentation Head, AYB (Alshanek Ya Balady)
•Developed committees’ qualifications, job descriptions, HR appraisals and organization’s HR policy.
Human Resources Member, AYB
• Conducted more than 25 interviews.
Coursesandtrainings
- UI path Insights, UI Path Academy, 12/01/23
- Automation Hub overview, UI Path Academy, 09/01/23
- Automation Business Analysis Fundamentals, UI Path Academy, 08/01/23
- Introduction to Automation, UI Path Academy, 08/01/23
- Italian Language Course, Italian Institution in Egypt, 01/01/17, 05/31/17
Timeline
Digital Transformation Business Analyst
National Bank of Egypt
08.2023 - Current
MBA Holder - Global Human Resources
ESLESCA Paris Business School
09.2020 - 01.2022
Human Resources Diploma - undefined
ESLSCA Paris Business School
05.2019 - 09.2020
Customer Service Representative
National Bank of Egypt
02.2018 - 07.2023
Telesales
Contact Center Source
02.2016 - 06.2016
Accounting Intern
Petrojet
06.2015 - 07.2015
Bachelor of Commerce - Accounting
Cairo University
09.2013 - 08.2017
Similar Profiles
Hossam El-Din Mohamed EmamHossam El-Din Mohamed Emam
ETL Deputy Manger and Business Analyst at National Bank of EgyptETL Deputy Manger and Business Analyst at National Bank of Egypt
Mostafa EllithyMostafa Ellithy
Manager at National Bank Of EgyptManager at National Bank Of Egypt
Aya Atteya Anter IbrahimAya Atteya Anter Ibrahim
Deputy manager, Operational risk at National Bank of EgyptDeputy manager, Operational risk at National Bank of Egypt