Heidi Hatem Emadi

• Planning and delivering the best practice studies in Organizational & Human developments
• Working as a Strategic Business Partner, Coach& Advisor for top management in which related to performance management
• Preparing and maintaining reports related to the HR project & Goals Achieved
• Conducting audits on HR activities to ensure compliance with the organization's policy and governmental laws, equal employment opportunity, and sexual harassment Awareness
• Ensure that the Organization is executing all the Legal & Governmental Procedures and requirements effectively
• Implemented technology solutions that streamlined processes, improved efficiency, and reduced costs for clients.
• Delivered tailored solutions for clients in various industries, addressing unique challenges and needs.
• Provided expert guidance on change management initiatives, leading to successful business transformations.
• Collaborated with cross-functional teams to develop comprehensive business plans and strategies.
• Developed strong relationships with key stakeholders at all organizational levels, fostering collaboration across departments.
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
• Identified key performance indicators, enabling clients to monitor progress towards business objectives.
• Evaluated current processes to develop improvement plans.

• Company Overview: Non-Profitable Organization
• Reports to Executive Director
• Developed the HRIS for ARCE
• Managed 'Corporate sustainability programs' and worked with the 'ESG' module
• Established the HR Self-service database for employees
• Established the first L&D program for ARCE's EGYPT office
• Created the ARCE Competency-based Performance Management System for both Egypt and US Offices
• Applied the DEI model at ARCE's EGYPT office
• Created appropriate Healthcare and Medical Insurance for employees.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
• Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
• Created user-friendly employee handbook that was much easier to update and maintain than prior manual based on the Egyptian laws.
• Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
• Streamlined HR processes for increased efficiency and improved service delivery.
• Enhanced employee engagement by implementing innovative HR programs and initiatives.
• Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
• Optimized HRIS systems for better data accuracy and ease of use by both HR professionals and employees.
• Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
• Discovered and resolved complex employee issues that affected management and business decisions.

• Company Overview: FMCG & Supply chain
• Reports to Managing Director
• Established and launched HR Department
• Established HRIS Database
• Established salary scale and grade
• Established Compensation and benefit scheme for all employees
• Created Bonus scheme for both Ops and Sales
• Created HR SOPS
• Created ILLA values
• Designed Illa Employee Handbook

• Established strong relationships with key stakeholders to ensure alignment of HR goals with business objectives.
• Led talent acquisition teams in identifying top-tier candidates for critical organizational roles.
• Conducted thorough workforce analyses to identify areas of improvement and develop targeted solutions.
• Designed effective retention strategies by analyzing exit interviews and other relevant data sources.
• Negotiated competitive compensation packages, ensuring market competitiveness and employee satisfaction.
• Streamlined recruitment processes for increased efficiency and reduced time-to-fill rates.
• Managed complex employee relations issues, resulting in improved workplace harmony and satisfaction.
• Collaborated with legal counsel on employment law matters, mitigating risks associated with non-compliance or litigation.
• Championed diversity and inclusion efforts, fostering a more inclusive workplace environment.
• Evaluated training needs across the organization, developing customized learning plans to address skill gaps or competency deficiencies.
• Developed comprehensive onboarding programs to improve new hire retention and productivity.
• Oversaw benefits administration, optimizing offerings while controlling overall costs.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

Company Overview: Digital Engagement Agency

• Reports to: Regional HR Director
• Creating & Establishing Human Resources Dep
• In Egypt
• Driving employee engagement programs through company's values, mission, and vision
• Structuring and restructuring job descriptions and KPIs
• Internal communication matrix within the Company
• Ensured company values and communicated regularly to existing and new team members
• Creating a creative and professional working environment in-line with the Company's vision and strategy

• Company Overview: Business Consultancy
• Reports to: Managing Director
• Business Consultancy
• Reports to: Managing Director
• Delivered top-notch customer service through proactive problem-solving, addressing concerns promptly, and maintaining open lines of communication with clients.
• Collaborated closely with stakeholders across different departments ensuring alignment on company goals and overall strategy.
• Influenced positive change throughout the organization by promoting an atmosphere of innovation and continuous learning.
• Managed cross-functional teams for successful project completion and client satisfaction.
• Developed strategic partnerships to drive revenue growth and expand market reach.
• Oversaw budgeting, forecasting, and financial management to optimize resource allocation and control costs.

•Assigned Projects:
A. June 2016 – December2016 (6 months project) _ HR & Administration Director Spinoza Egypt (400 Employees).
1. Lead the strategy, development, and execution of internal and external employee communications.
2. Directed the leadership team in evaluating the performance of individual team members.
3. Ensured team members have the right skills, tools and talents to perform outstandingly in their roles.
4. Coached senior leaders and mentored junior leaders on HR policies and processes for talent management.
5. Managed the execution and compliance for Payroll, Administration and Benefits activities.
B. October 2015 –March 2016 (6 months project) _ Project HR Manager G4S/ Cairo Festival City Project (1800 Employees).
1. Managed all HR Services and Functions for (C. F. City / IKEA / C.F. Mall)
2. Created The HR system for the project.
3. Managed the Employee engagement and the Welfare. 4. Managed the HR Service Level Agreement (SLA) with Futtaim team (CFC management).
C. October 2014 - June 2015 _ Group HR and Administration Manager M&A Processing Glass (2 plants 6th of October and Khanka) (860 Employees).
1- Certified the Company (M&A Glass) for ISO9001:2008
2- Issued the factory Industrial working license
3- Insured all the employees social and medical.
4- Established the Appraisal management system
5- Established the score cards performance matrix for the organization.

• Company Overview: Manufacturing
• Reports to: HR Director
• In charge for the Training and Recruitment Department and Acting as Deputy HR Director
• Developed all the Job Description of SGGE
• Established the local Technical Training plan
• Established the Talent Development program
• Established the white and blue collars Skill Matrix and the Base of SGGE Succession plan
• Established the Documentation and filling system for the Department
• Established the Blue collars Internal Annual Training Plan
• Certified the first wave of the internal trainers
• ISO in Charge for HR Department
• Manufacturing
• Reports to: HR Director

➢

• January 2010 and March 2011 and August 2012 Working with IBM in Designing and Implementing Conflict and Stress management, Planning Technique and interviewing skills for Kuwait IT Company. (600 Employees program.)
• From October 2009 - February 2010 and October 2010- January 2011 Training Consultant with AVIT (Aviation Information Technology Company). With IBM and Orange Telecom France in Implementing some Business and soft skills trainings. (5000 Employees program)
• From June 2010 - October 2010 - B. TECH - Reports to: HR Manager and CEO. (1200 Employees program).
• • Created and Implemented "The visitor" Technician program for the B.TECH manners. • Created B.TECH Values Awareness Program Plan. • Was involved with marketing in Creating "The Customer Mindset Program", to plant in all employees how to be "Customer Oriented " as a part of the "Values Awareness Program" • Creating the Pills and Vitamins Program (Summarizing the course in 20 PPT slides for all users.)
• • Involved with the Organization Development Section in the new Salary structure committee for the company based on HAY.
• • Established the base of B. TECH Retail Academy.
• From August 2009 - October 2009 The E-learning project for Astra Zeneca. (MENA Program)
• From October 2008 - April 2009 and June 2009 – August 2009 Implementing Training sessions in Communication, Customer service and Selling Skills with TAG (Talal Abo-Ghazala Education Consultants) and the FGF (Future Generation Foundation).

• Starting from July 2007: Business Development Manager till November 2007.
• Dec.2006 till Nov. 2007: “Assistant Managing Director”. (Made the new structure for the company's policy and the legal contracts).
• Jan.2006 till Nov. 2006: “Marketing Sr. Specialist” (Acted on behalf of the Marketing manager in the meetings and marketing plan for lunching the products and opening new markets)
• Sep. 2004 till Dec. 2005: “Market Analyst”. (opened new market for some new pharmaceutical materials)
• May 2003 till Sep. 2004: “Public Relations Coordinator”. (Expanded the company's network relation National and International and opened new