Helmy El Sayed Abdel Latif
Cairo,C
Summary
Accomplished Senior Key Account Manager with a proven track record at Telecom Egypt, adept in Relationship Management and Revenue Generation. Excelled in securing high-value accounts, enhancing client satisfaction, and fostering robust client relationships. Demonstrated expertise in sales program creation and client needs assessment, driving significant business growth.
Overview
15
15
years of professional experience
Work History
Senior Key Account Manager
Telecom Egypt
03.2023 - Current
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Built and maintained strong client relationships to drive business growth.
- Supported sales and reporting for large and medium-sized accounts.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
Section Head
Telecom Egypt
03.2019 - 03.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Retail Sales Supervisor
Telecom Egypt
03.2016 - 03.2019
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Increased sales by offering advice on purchases and promoting additional products.
- Mentored new sales associates to contribute to store's positive culture.
Senior Sales Executive
Telecom Egypt
03.2013 - 03.2016
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
Sales Representative
Telecom Egypt
03.2010 - 03.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Built relationships with customers and community to promote long term business growth.
Education
Business Administration
Mansoura University
Egypt03.2009
Skills
- Relationship Management
- Account Retention
- Sales program creation
- Key Account Management
- Client Needs Assessment
- Revenue Generation
- Relationship selling
- Needs analysis
- Client Relationship Building
- Sales tactics
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Senior Key Account Manager
Telecom Egypt
03.2023 - Current
Section Head
Telecom Egypt
03.2019 - 03.2023
Retail Sales Supervisor
Telecom Egypt
03.2016 - 03.2019
Senior Sales Executive
Telecom Egypt
03.2013 - 03.2016
Sales Representative
Telecom Egypt
03.2010 - 03.2013
Business Administration
Mansoura University
Similar Profiles
AHMED ISMAILAHMED ISMAIL
Technical Support Engineer at Telecom EgyptTechnical Support Engineer at Telecom Egypt
Kamal ElmallahKamal Elmallah
Exchange Manager at Telecom EgyptExchange Manager at Telecom Egypt
Ahmed Bahaa ElshafeyAhmed Bahaa Elshafey
Technical Support Supervisor at Telecom EgyptTechnical Support Supervisor at Telecom Egypt