Hend Hemida
Sales And Business Development Manager
Cairo
Summary
Experienced and self-motivated Sales and Business Development Manager with six years of industry experience overseeing sales figures and new account developments.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Business Development Manager
Vamu
03.2025 - Current
- Developed and executed a full-cycle B2B sales strategy targeting CISOs, Heads of Internal Audit, Compliance Officers, and IT leaders across the MENA region.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Identified and qualified inbound and outbound leads through cold outreach, referrals, and partnerships.
- Delivered tailored product demos highlighting automation of ISO 27001, SOC 2, SAMA, PCI DSS, and NCA compliance workflows.
- Collaborated cross-functionally with Product and Engineering to align customer needs with roadmap priorities.
- Created and refined sales collateral (pitch decks, email templates, objection-handling guides) to support outbound efforts.
- Led discovery calls, proposal development, and pricing negotiations to drive early revenue opportunities.
- Built and maintained a healthy pipeline using HubSpot; provided feedback on ICP, messaging, and win/loss patterns.
- Contributed to building repeatable processes for lead qualification, deal tracking, and forecasting.
Sales and Business Development Manager
Servme
01.2023 - 03.2025
- Creating development plans and forecasting sales targets and growth projections.
- Reporting on a daily/weekly/monthly basis to The Founder & The CEO on the work progress, milestones completion, growth..etc.
- Arrange business meetings with prospects and lead the process through contract signature and achieving sales targets.
- Identifying market opportunities through meetings, networking, and other channels.
- Negotiate contracts and close agreements to maximize profits.
- Identifying new business opportunities, including new markets, new clients, new partnerships, or new products and services.
- Liaising with colleagues to develop sales and marketing strategies.
- Training business developers and sales colleagues.
- Identifying new business opportunities, including new markets, new clients, new partnerships, or new products and services.
- Creating strategies to successfully reach new business opportunities.
- Building relationships with new clients, gauging their needs, and developing proposals to address these needs.
- Pitching sales and products to new and existing clients.
- Creating sales forecasts and actively working towards reaching them.
- Possessing a strong understanding of the company's products, the competition in the industry, and the positioning.
- Conduct research to identify new Channels and user acquisition.
- Analyzing data from market and consumer studies to generate commercial insights.
- Provide professional after-sales support to maximize customer loyalty.
- Utilized business intelligence tools to provide sales insights to marketing and sales staff.
Regional Inside Sales Team Lead MENA
UrbanPiper
01.2021 - 01.2023
- Company Overview: SAAS
- Plan training sessions for the new joiners.
- Develop a growth strategy focused both on financial gain and customer satisfaction.
- Regularly review sales data and create reports for senior-level officers.
- Utilize business intelligence tools to provide sales insights to marketing and sales staff.
- Building and maintaining strong, long-lasting customer relationships.
- Research potential brands in the region and identify the right connection.
- Cold call, email, make multiple outbound reach-outs to potential clients to set up meetings/demos.
- Reach out to potential clients via social media channels.
- Qualify the lead as a potential client, before handing it over to the regional sales team.
- Coordinate with regional sales teams to ensure smooth completion of demos.
- Conduct research to identify new markets and customer needs.
- Develop efficient and creative sales and marketing strategies for the assigned territory.
- Collaborated with sales team members to identify growth opportunities and develop strategies to seize them.
- Monitored the performance of sales team members and worked to increase team morale and motivation.
- Successfully managed a sales team of several people to meet and achieve sales goals.
- SAAS
Business Development Manager Egypt & Saudi Arabia
RadYes
08.2020 - 01.2021
- Company Overview: SAAS
- Developed a growth strategy focused both on financial gain and customer satisfaction.
- Arrange business meetings with prospects and lead the process through contract signature and achieving sales targets.
- Regularly reviewed sales data and created reports for senior-level officers.
- Utilized business intelligence tools to provide sales insights to marketing and sales staff.
- Operated as the lead point of contact for any and all matters specific to my accounts.
- Built and maintained strong, long-lasting customer relationships.
- Oversaw customer account management, including negotiating contracts and agreements to maximize profit.
- Conduct research to identify new markets and customer needs.
- Arrange business meetings with prospective clients.
- Promoted the company's products/services addressing or predicting clients' objectives.
- Prepared sales contracts ensuring adherence to law-established rules and guidelines.
- Kept records of sales, revenue, invoices, etc.
- Provided trustworthy feedback and after-sales support.
- Build long-term relationships with new and existing customers.
- Develop entry-level staff into valuable salespeople.
- Met with Decision Makers to present and close the deals.
- Created a Book of Business.
- Developed efficient and creative sales and marketing strategies for the assigned territory.
- SAAS
Business Development MEA
Uber
03.2019 - 11.2019
- Created and executed a multifaceted prospecting plan through calls, emails, leveraging personal networks, and following up on marketing-generated leads.
- Drove sales growth and pipeline by setting up qualified meetings for Account Executives.
- Maintained, organized, and self-generated an annual book of business.
- Produce creative strategies for targeting decision-makers at prospect accounts in order to book sales appointments and influence company revenue.
- Provided regular and ad hoc business reports and feedback to Sales and Marketing teams and other senior management.
- Participate in weekly sales meetings, which will include sales pipeline forecasting and management to ensure consistent performance each month.
- Handled Enterprise and Mid-Market Accounts in different Industries.
- Assisted with the development and refinement of operating systems, policies, and procedures.
- Developed and evolved the strategy and relationship with the customer and managed the life cycle through acquiring, growing, and retaining customers.
- Followed up on aged leads to revisit their interest level and provided pre-qualified leads to the AE teams.
- Top sales performing rep for multiple months.
Enterprise Account Executive (B2B)
Uber
03.2019 - 11.2019
- Signed the largest enterprise deal across the region from the inside sales team.
- Leveraged prospecting skills and relationships to build partnerships with Egypt, UAE, and KSA's best restaurants interested in UBEReats.
- Managed contract negotiations aimed at establishing the foundation of a strong working relationship with UBER'S restaurant partners, including sustainable economics for both parties.
- Handled KSA enterprise brands & UAE, SSA & Egypt MM-brands.
- Handled the Deal from Cold Calling until the on-boarding process.
- Produced creative strategies for targeting decision-makers at prospect accounts.
- Developed and evolved the strategy and relationship with the customer and manages the life cycle through acquiring, growing, and retaining customers.
- Top sales performing with certificates for multiple months.
Account Advisor
Delivery Hero
06.2016 - 01.2017
- Resolved end-user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries.
- Provided customers with accurate information.
- Strived for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner.
- Managing and resolving identified client issues for assigned customer accounts.
- Documented information into a web-based ticketing system.
- Searched and navigated the knowledge base to identify appropriate resolutions for client issues.
- Escalated unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution.
- Projected a favorable image of the company to promote its objectives and goals that enhance client relationships.
- Participated in internal training programs to expand knowledge and support multiple clients.
- Provided a delightful, efficient, and accurate resolution to customer inquiries.
- Completed special projects as requested by management.
Education
Bachelor - Electrical Engineering
CIC - Canadian International College
Cairo, Egypt 09.2009 - 06.2015
Skills
- Effective Time Management
- Communication Skills
- Ability to Work Under Pressure
- Initiative and Problem-solving Abilities
- Microsoft Excel
- Business development
- Lead generation
- Negotiations & Closing
- CRM platforms
Personal Information
Date of Birth: 01/10/92
Timeline
Business Development Manager
Vamu
03.2025 - Current
Sales and Business Development Manager
Servme
01.2023 - 03.2025
Regional Inside Sales Team Lead MENA
UrbanPiper
01.2021 - 01.2023
Business Development Manager Egypt & Saudi Arabia
RadYes
08.2020 - 01.2021
Business Development MEA
Uber
03.2019 - 11.2019
Enterprise Account Executive (B2B)
Uber
03.2019 - 11.2019
Account Advisor
Delivery Hero
06.2016 - 01.2017
Bachelor - Electrical Engineering
CIC - Canadian International College
09.2009 - 06.2015
Similar Profiles
Ahmed A. RadwanAhmed A. Radwan
Retention Manager at Abu Dhabi Islamic Bank – EgyptRetention Manager at Abu Dhabi Islamic Bank – Egypt
HOSSAM ARIDAHOSSAM ARIDA
Trainee at Suez Oil Processing Company (SOPC)Trainee at Suez Oil Processing Company (SOPC)
Haneen Ashraf KabeilHaneen Ashraf Kabeil
Full-time Marketing Assistant (Hybrid) at AvidBeam TechnologiesFull-time Marketing Assistant (Hybrid) at AvidBeam Technologies
Bassant AklBassant Akl
Global FF&E Specialist at Living In InteriorGlobal FF&E Specialist at Living In Interior
Taheri KothariTaheri Kothari
Business Development /Business Development Manager /Category Sales Manager at Fakhruddin General Trading | Dubai, UAEBusiness Development /Business Development Manager /Category Sales Manager at Fakhruddin General Trading | Dubai, UAE