Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

Hend Hesham

Technical Support
Alexandria

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Senior Technical Specialist

Teleperformance
04.2020 - Current
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Maximized use of hardware and software by training users and interpreting instructions.
  • Provided exceptional customer service by consistently exceeding expectations in resolving technical challenges.
  • Served as a subject matter expert, assisting colleagues with resolving difficult cases and sharing valuable insights.
  • Improved customer satisfaction by promptly addressing technical issues and providing effective solutions.

Education

Bachelor of Arts - Hebrew Language

Faculty of Arts
Alexandria, Egypt
04.2001 -

Skills

Application support

Advanced troubleshooting

Technical leadership

Helpdesk support

Multitasking Abilities

Problem-solving abilities

Professionalism

Reliability

Software

IOS

MacOS

WatchOS

Interests

Language learning

Critical thinking

Body Language

Timeline

Senior Technical Specialist

Teleperformance
04.2020 - Current

Bachelor of Arts - Hebrew Language

Faculty of Arts
04.2001 -
Hend HeshamTechnical Support