Hamed Mohamed Hamed
Technical Support / Travel Advisor / Social Media Manager
Giza,Giza
Summary
Experienced Account & Travel Advisor / Technical Support / Social Media Moderator with over 2 years of experience in Telecommunication/Customer Services. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Travel Advisor
Expedia Group
, Giza
03.2022 - Current
- Booked transportation using booking engines and Amadeus GDS, made hotel reservations and collected payments to optimize trip planning.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Improved workplace productivity 10% by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
YouTube Content Creator
Ezzay - إزاي ؟ Community
Haram, Giza
04.2017 - Current
- Provided illustrations & tutorials for technicalities , Tips & tricks , Digital Marketing , Social Media and Online Earning techniques & types .
- Applied current editing and photography tools to tell great stories.
- Strengthened content through proofreading and editing.
- Implemented strategies and tactics to grow followers on social media channels.
Agent
AT&T | Teleperformance
5th Settlement , Cairo
01.2022 - 03.2022
- Provided accurate information by utilizing proper systems, department tools and product brochures.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- I was in AT&T ISM account , Serving the southern area of US, for landline/TV/Internet/Wireless Devices.
Social Media Account Marketing Manager
Alpha Vision Advertising Agency - S.A.E.
, Jeddah
05.2019 - 01.2020
- Mined and posted "Chocochino" , "Shawarma & Sauce" , "Sultan Delight Burger" , "Sandwich Station" and "Alpha Pack for Packaging" client content.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Devised results-driven strategies and roadmaps based on clients' needs.
- Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
- Posted new content for products and services when managing marketing and release calendars.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Analyzed and reported social media and online marketing campaign results.
- Maintained company's social media presence by posting messages, answering posts and monitoring responses.
- Supported SEO initiatives to improve content, keywords and branding.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
Technical Support Representative
Etisalat UAE | RAYA CX
Maadi, Cairo
04.2019 - 12.2019
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- I was at H.S ( Home Service ) providing "E-Life" Packages
Education
523 - English
ATEFL ( Local TOEFL ) in English
The Center For Foreign Languages - Cairo Uni. 05.2013 - 07.2013
Bachelor Of Computer Science - Computer Science And Programming
Higher Institute For Computers & Informatics
Al Shorouk Academy 09.2013 - 10.2017
Bachelor Of Electrical & Computers Engineering - Power And Computers Hardware Engineering
Higher Technological Institute (HTI) For Engineering
10th Of Ramadan - 6 Of October Branch 09.2012 - 06.2013
Skills
Marketing
Strategic planning
Campaign management
Brand development
Client communication
Budgeting and Allocation
Marketing and advertising
Staff Management
Market Analysis
Budgeting
Self-Motivated
Decision-Making
Cultural Awareness
Market Positioning
Product development
Mobile marketing
Communication and writing skills
Data Analytics
Event networking
Social media activities
SEM strategy development
Content marketing
Content Development
SEO proficiency
Social media expert
Marketing Strategies
Online marketing
Email Marketing
Project Management
Goal planning
Search engine optimization expertise
Social Media Management
Networking and relationship building
Social media coordination
Communication planning
Critical Thinking
Business Development
Content and digital asset management
Promotion tactics implementation
Digital publishing
Social media marketing
Content scheduling
Social media content campaigns
Video Editing
Digital channel management
SEO techniques
Copywriting
Storyboarding
Promotional video development
Research
Google Analytics
Problem-Solving
SEM trend knowledge
Keyword optimization
Planning and Coordination
Application installations
Debugging
Data recovery
TCP/IP
Windows 10
Desktop support
Technical Support
PC component diagnostics
Adobe and Adobe Flash
Software diagnosis
Technical issues analysis
Application support
CompTIA Security
Penetration testing
Data security
Security consultation
VBScript
C#
Java/C/C
Microsoft Visual C#NET
Content Marketing
HTML
CSS
JavaScript
Troubleshooting
Search Engine Optimization
Programming Languages
Standard-compliant coding
Web Security
Written Communication
Maintenance and Repair
Analytical and Critical Thinking
MS Office
Certification
Social Media Moderation Experience Certificate - 1 Year
Timeline
Travel Advisor
Expedia Group
03.2022 - Current
Agent
AT&T | Teleperformance
01.2022 - 03.2022
Social Media Moderation Experience Certificate - 1 Year
01-2020
Social Media Account Marketing Manager
Alpha Vision Advertising Agency - S.A.E.
05.2019 - 01.2020
Technical Support Representative
Etisalat UAE | RAYA CX
04.2019 - 12.2019
YouTube Content Creator
Ezzay - إزاي ؟ Community
04.2017 - Current
Bachelor Of Computer Science - Computer Science And Programming
Higher Institute For Computers & Informatics
09.2013 - 10.2017
523 - English
ATEFL ( Local TOEFL ) in English
05.2013 - 07.2013
Bachelor Of Electrical & Computers Engineering - Power And Computers Hardware Engineering
Higher Technological Institute (HTI) For Engineering
09.2012 - 06.2013