Hamed Mohamed Hamed
Technical Support / Travel Advisor / Social Media Manager
Giza,Giza
Summary
Experienced Account & Travel Advisor / Technical Support / Social Media Moderator with over 2 years of experience in Telecommunication/Customer Services. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Travel Advisor
Expedia Group
, Giza
03.2022 - Current
- Booked transportation using booking engines and Amadeus GDS, made hotel reservations and collected payments to optimize trip planning.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Improved workplace productivity 10% by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
YouTube Content Creator
Ezzay - إزاي ؟ Community
Haram, Giza
04.2017 - Current
- Provided illustrations & tutorials for technicalities , Tips & tricks , Digital Marketing , Social Media and Online Earning techniques & types .
- Applied current editing and photography tools to tell great stories.
- Strengthened content through proofreading and editing.
- Implemented strategies and tactics to grow followers on social media channels.
Agent
AT&T | Teleperformance
5th Settlement , Cairo
01.2022 - 03.2022
- Provided accurate information by utilizing proper systems, department tools and product brochures.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- I was in AT&T ISM account , Serving the southern area of US, for landline/TV/Internet/Wireless Devices.
Social Media Account Marketing Manager
Alpha Vision Advertising Agency - S.A.E.
, Jeddah
05.2019 - 01.2020
- Mined and posted "Chocochino" , "Shawarma & Sauce" , "Sultan Delight Burger" , "Sandwich Station" and "Alpha Pack for Packaging" client content.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Devised results-driven strategies and roadmaps based on clients' needs.
- Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
- Posted new content for products and services when managing marketing and release calendars.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Analyzed and reported social media and online marketing campaign results.
- Maintained company's social media presence by posting messages, answering posts and monitoring responses.
- Supported SEO initiatives to improve content, keywords and branding.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
Technical Support Representative
Etisalat UAE | RAYA CX
Maadi, Cairo
04.2019 - 12.2019
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- I was at H.S ( Home Service ) providing "E-Life" Packages
Education
523 - English
ATEFL ( Local TOEFL ) in English
The Center For Foreign Languages - Cairo Uni. 05.2013 - 07.2013
Bachelor Of Computer Science - Computer Science And Programming
Higher Institute For Computers & Informatics
Al Shorouk Academy 09.2013 - 10.2017
Bachelor Of Electrical & Computers Engineering - Power And Computers Hardware Engineering
Higher Technological Institute (HTI) For Engineering
10th Of Ramadan - 6 Of October Branch 09.2012 - 06.2013
Skills
Marketing
Certification
Social Media Moderation Experience Certificate - 1 Year
Timeline
Travel Advisor
Expedia Group
03.2022 - Current
Agent
AT&T | Teleperformance
01.2022 - 03.2022
Social Media Moderation Experience Certificate - 1 Year
01-2020
Social Media Account Marketing Manager
Alpha Vision Advertising Agency - S.A.E.
05.2019 - 01.2020
Technical Support Representative
Etisalat UAE | RAYA CX
04.2019 - 12.2019
YouTube Content Creator
Ezzay - إزاي ؟ Community
04.2017 - Current
Bachelor Of Computer Science - Computer Science And Programming
Higher Institute For Computers & Informatics
09.2013 - 10.2017
523 - English
ATEFL ( Local TOEFL ) in English
05.2013 - 07.2013
Bachelor Of Electrical & Computers Engineering - Power And Computers Hardware Engineering
Higher Technological Institute (HTI) For Engineering
09.2012 - 06.2013
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