Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hesham Alatroush

Giza, Cairo

Overview

18
18
years of professional experience
2
2
Languages

Work History

Business Analysis

STC
Bravo
11.2021 - Current
  • Project with extensive experience, planning and executing test plans for Telecommunication entities
  • Areas of expertise include managing tests phases/activities, developing test plans, and ensuring all testing policies are applied
  • The candidate holds a B.Sc
  • In Electronic Engineering & Electrical Communications from Suez Canal University, 2005
  • Role Responsibilities
  • Monitor project planning and tracking activities and track project effort and budget
  • Responsible for testing inputs in proposals and estimates
  • Plan all project activities as roles and responsibilities, risk, training, configuration management, internal and external communication
  • Work with PL on enhancing quality of deliverables and tracking after delivery defects and prevents recurrence
  • Consider new testing tools and opportunities of improvements on account level
  • Develop or review projects' estimated testing time
  • Manage testing phases to ensure quality of applications
  • Review developed requirements defect reports, implemented test plans/cases, and requirements traceability matrix
  • Ensure conformance with quality assurance processes within projects
  • Coach and support team members in technical issues, challenges, and problems
  • Perform ad hoc testing to verify product quality
  • Ensure all testing policies and processes are frequently updated and accurately applied
  • Communicate with customers on testing project status and feedback team
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Generated standard and custom reports to provide insights into business performance.
  • Generated ad-hoc reports to evaluate specific business requirements.

SEGMATEK
01.2022 - Current
  • SQL and PLSQL
  • Familiar with MS Windows [XP / Vista / 7], Linux Ubuntu and Unix
  • Assembled and disassembled computers
  • Installed hardware components and software programs
  • Developed quick understanding new software due to familiarity with computers
  • Developed efficient internet-search skills through extensive exposure and use
  • Egypt (as Outsource to STC Bravo KSA, Project Overvie STC-Bravo is a mobile operator (MVNO) in KSA is chosen Nokia to launch and provide the system for online charging for postpaid subscribers (corporate) and including the PTT technology
  • Handling all requirement and operation for the customer
  • Handling SurePay “Nokia stack” business requirement
  • Discuss the new CR with the vendor (6D and Nokia ) and make UAT with STC Bravo
  • Support all issues happening with the Business user and the system
  • Support all concepts that customer needs to launch on the UPC system
  • Understanding Business Needs and Goals:
  • Collaborate with stakeholders across various departments, including marketing, sales, customer service, and operations, to gain a thorough understanding of business objectives, challenges, and pain points
  • Analyze current processes, systems, and data to identify areas for improvement and opportunities for innovation
  • Defining and Documenting Requirements:
  • Clearly define and document functional and non-functional requirements for telecom systems and services, ensuring alignment with business needs and industry standards
  • Create detailed use cases, scenarios, and user stories to capture the intended behavior and user experience of telecom solutions
  • Project Management and Stakeholder Communication:
  • Actively participate in project planning, tracking, and risk management activities to ensure projects are delivered on time, within budget, and meet quality expectations
  • Facilitate communication among stakeholders, providing regular updates on project progress, addressing concerns, and fostering collaboration
  • Solution Design and Implementation Oversight:
  • Collaborate with technical teams, including network engineers, software developers, and IT architects, to translate business requirements into technical specifications and design solutions
  • Participate in solution reviews, test phases, and user acceptance testing to ensure that implemented solutions meet business requirements and user needs
  • Data Analysis and Reporting:
  • Collect, analyze, and interpret telecom-related data to identify trends, patterns, and insights that inform business decisions
  • Generate reports and presentations to communicate data-driven insights to stakeholders, enabling informed decision-making.

Product Configuration Lead

05.2017 - 01.2022
  • (concept to market conversion, , SEGMATEK - Egypt (as OutSource to Telecom Egypt WE)
  • Project Overvie WE-EGYPT is a new mobile operator in EGYPT is chosen Huawei to launch and provide the system for online charging for prepaid and postpaid subscribers
  • Accomplishments include:
  • BSS business configuration , UAT testing and supporting production for Huawei BES
  • Technologies Used: Huawei BES
  • Discuss with Market Team the Business requirement
  • Checking and solving any configuration production issue

Senior Quality Lead, Operator

ITWORX
04.2017 - 08.2017
  • ATEL + Mali Atel OCS 5.5
  • Project Overvie ATEL is a new mobile operator in Mali is chosen Huawei to launch and provide the system for online charging for prepaid subscribers
  • Accomplishments include:
  • Quality control leader in System, Integration, and UAT testing for Huawei OCS 5
  • Autospace tool for Call, SMS, and GPRS simulation

Senior Software Test Engineer, Operator

NTG
10.2015 - 07.2017
  • Provide testing and validation across System Development Life cycle
  • Develop and maintain test scenarios, test cases and scripts and to define test cases that elicit the required business behavior
  • Document project activities and process documentation
  • Evaluate functional requirements and use-cases to create functional test cases
  • Work with project team leads and solution designers to review the testing requirements; for every software release iteration and determine testing responsibilities and options
  • Performing White-box and Black-box testing
  • Perform testing types such as to functional, regression, system testing, performance, automation testing and more
  • Use defect-tracking tool to upload the defects in the application, and be aware with the defect lifecycle
  • (Quality Center)
  • Develop a feedback loop, continually looking at the product while projects are completed
  • Execute formal system verification and validation
  • Evaluate and report test results, to track & follow up the discovered defects, issues and fixes with the concerned team and to escalate to the Management in proper time and context
  • To maintain and update the software test environment configuration, test cases and test procedures Performing Peer Reviews of test documents
  • Working in IN Ericson configuration and testing it
  • Telecommunication Responsibilities:
  • Contributing in the quality control process for the following products:
  • Ericson billing system
  • (Billing, Rating, Prov, EMA, CMS and Interconnect)
  • Ericson Intelligent Network System
  • Ericson Customer Support System & Migration systems
  • Ericson Customer Center(CX)
  • Brief knowledge for Siebel Customer Relation Management
  • Interactive Voice Response
  • Tools Used
  • SOAP UI
  • JMETER
  • Quality Center (HP)
  • TOAD

Software Test Engineer

ALM, Huawei, Egypt
01.2009 - 09.2015
  • Egypt (operators Zain Kuwait , STC Kuwait , Warid Bangladesh and EMTS Nigeria )
  • Testing Experience:
  • Provide testing and validation across System Development Life cycle
  • Develop and maintain test scenarios, test cases and scripts and to define test cases that elicit the required business behavior
  • Document project activities and process documentation
  • Evaluate functional requirements and use-cases to create functional test cases
  • Work with project team leads and solution designers to review the testing requirements; for every software release iteration and determine testing responsibilities and options
  • Verification and validation of customer requirement documents before development phase
  • Performing White-box and Black-box testing
  • Perform testing types such as to functional, regression, system testing, performance, automation testing and more
  • Use defect-tracking tool to upload the defects in the application, and be aware with the defect lifecycle
  • Develop a feedback loop, continually looking at the product while projects are completed
  • Execute formal system verification and validation
  • Evaluate and report test results, to track & follow up the discovered defects, issues and fixes with the concerned team and to escalate to the Management in proper time and context
  • To maintain and update the software test environment configuration, test cases and test procedures
  • Performing Peer Reviews of test documents
  • Telecommunication Experience:
  • Contributing in the quality control process for the following products:
  • CRM Huawei technology
  • TABS6.10.1(Telecommunication administration and billing system)
  • Customer Service application
  • TABS 7
  • MNP
  • Automation with RFT Tool
  • ON Spot business
  • Direct Debit business
  • Technical
  • Manual Functional Testing
  • IBM rational function tester
  • IBM ALM tool (Automation lifecycle management)
  • Creating QC Estimation to calculate the estimated man days for testing.

Software Configuration Control Specialist

ITS-GBS
08.2008 - 01.2009
  • Description of job duties controlling source version
  • Compile the source version and make delivery to the customer
  • Assist the service desk, incident management, and problem management in using the CMDB to facilitate the resolution of incidents and problems
  • Control access to and distribution of documents from document repositories.

Maintenance Officer

Egyptian Army
01.2006 - 03.2008
  • Telecommunication devices maintenance division
  • Achievements
  • Testing , implementing and support Huawei OCS 5.5 after live for MALI-ATEL project
  • Testing, implementing IVR 333 revamp for Etisalat Misr
  • Travelling to work in TABS MNP enhancement in ZAIN KUWAIT (acting as Test Lead and implementation)
  • Traveling to work in Automatic Draw Project for STC-KUWAIT (Acting a QC activity on site)
  • Traveling to working in TABS MNP ENHANCEMENT project for STC-KUWIAT (Leading the Project and Support project during, Handover to the operation Team and going LIVE)
  • Traveling to work in TABS7 for AIRTEL-Bangladesh (Acting a QC activity on site)
  • Traveling to work in TABS MNP Project for ZAIN-KUWAIT with its integration phase (Acting a QC activity on site)
  • Traveling to work in MNP Project for STC-KUWAIT with its integration phase (Acting a QC activity on site)
  • Traveling to work in POINTS Project for STC-KUWAIT with its integration phase (Acting a QC activity on site)
  • Traveling to work in Direct debit Project for STC-KUWAIT with its integration phase (Acting a QC activity on site)
  • Traveling to work in MNP Project for EMTS-Nigeria (Acting a QC activity on site)
  • Working AS IMPLEMENTAION Team leader for ZAIN IRAQ (Upgrade Project for CBS Huawei Product3.3)
  • Working as SITE OWNER, Working in Automation testing pilots with tool RFT
  • Working in Secure Web Service for AirTel Nigeria project
  • Working in Zain KSA Projects
  • Working in SFA Project in ZAIN KSA
  • Working on IVR 333 Revamp for Etisalat Egypt
  • Working in implementing and testing of LTE Project for Etisalat Egypt

Education

B.Sc. - Electronic Engineering & Electrical Communications

Suez Canal University

Skills

Technical Expertiseundefined

Accomplishments

  • Huawei CRM and CBS Training (Huawei remote training on CRM and CBS)
  • Coursework: included basic knowledge and functionality of CRM and CBS
  • Soft Skills Course (ITI training center)
  • Coursework: included Training Process Principles, Basics of effective Communication and Presentation Skills
  • Customer Satisfaction Course (MADA Training Center)
  • Coursework Included: included basic concepts of Customer Service, Model and Strategy, Services Standards, Customer Styles, and Managing Customer Interaction.

Timeline

SEGMATEK
01.2022 - Current

Business Analysis

STC
11.2021 - Current

Product Configuration Lead

05.2017 - 01.2022

Senior Quality Lead, Operator

ITWORX
04.2017 - 08.2017

Senior Software Test Engineer, Operator

NTG
10.2015 - 07.2017

Software Test Engineer

ALM, Huawei, Egypt
01.2009 - 09.2015

Software Configuration Control Specialist

ITS-GBS
08.2008 - 01.2009

Maintenance Officer

Egyptian Army
01.2006 - 03.2008

B.Sc. - Electronic Engineering & Electrical Communications

Suez Canal University

Similar Profiles

CREATE PROFILE
Hesham Alatroush