Hesham Alatroush
Giza, Cairo
Overview
18
18
years of professional experience
2
2
Languages
Work History
Business Analysis
STC
Bravo
11.2021 - Current
- Project with extensive experience, planning and executing test plans for Telecommunication entities
- Areas of expertise include managing tests phases/activities, developing test plans, and ensuring all testing policies are applied
- The candidate holds a B.Sc
- In Electronic Engineering & Electrical Communications from Suez Canal University, 2005
- Role Responsibilities
- Monitor project planning and tracking activities and track project effort and budget
- Responsible for testing inputs in proposals and estimates
- Plan all project activities as roles and responsibilities, risk, training, configuration management, internal and external communication
- Work with PL on enhancing quality of deliverables and tracking after delivery defects and prevents recurrence
- Consider new testing tools and opportunities of improvements on account level
- Develop or review projects' estimated testing time
- Manage testing phases to ensure quality of applications
- Review developed requirements defect reports, implemented test plans/cases, and requirements traceability matrix
- Ensure conformance with quality assurance processes within projects
- Coach and support team members in technical issues, challenges, and problems
- Perform ad hoc testing to verify product quality
- Ensure all testing policies and processes are frequently updated and accurately applied
- Communicate with customers on testing project status and feedback team
- Provided technical support for troubleshooting analytics and reporting issues.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated standard and custom reports to provide insights into business performance.
- Generated ad-hoc reports to evaluate specific business requirements.
SEGMATEK
01.2022 - Current
- SQL and PLSQL
- Familiar with MS Windows [XP / Vista / 7], Linux Ubuntu and Unix
- Assembled and disassembled computers
- Installed hardware components and software programs
- Developed quick understanding new software due to familiarity with computers
- Developed efficient internet-search skills through extensive exposure and use
- Egypt (as Outsource to STC Bravo KSA, Project Overvie STC-Bravo is a mobile operator (MVNO) in KSA is chosen Nokia to launch and provide the system for online charging for postpaid subscribers (corporate) and including the PTT technology
- Handling all requirement and operation for the customer
- Handling SurePay “Nokia stack” business requirement
- Discuss the new CR with the vendor (6D and Nokia ) and make UAT with STC Bravo
- Support all issues happening with the Business user and the system
- Support all concepts that customer needs to launch on the UPC system
- Understanding Business Needs and Goals:
- Collaborate with stakeholders across various departments, including marketing, sales, customer service, and operations, to gain a thorough understanding of business objectives, challenges, and pain points
- Analyze current processes, systems, and data to identify areas for improvement and opportunities for innovation
- Defining and Documenting Requirements:
- Clearly define and document functional and non-functional requirements for telecom systems and services, ensuring alignment with business needs and industry standards
- Create detailed use cases, scenarios, and user stories to capture the intended behavior and user experience of telecom solutions
- Project Management and Stakeholder Communication:
- Actively participate in project planning, tracking, and risk management activities to ensure projects are delivered on time, within budget, and meet quality expectations
- Facilitate communication among stakeholders, providing regular updates on project progress, addressing concerns, and fostering collaboration
- Solution Design and Implementation Oversight:
- Collaborate with technical teams, including network engineers, software developers, and IT architects, to translate business requirements into technical specifications and design solutions
- Participate in solution reviews, test phases, and user acceptance testing to ensure that implemented solutions meet business requirements and user needs
- Data Analysis and Reporting:
- Collect, analyze, and interpret telecom-related data to identify trends, patterns, and insights that inform business decisions
- Generate reports and presentations to communicate data-driven insights to stakeholders, enabling informed decision-making.
Product Configuration Lead
05.2017 - 01.2022
- (concept to market conversion, , SEGMATEK - Egypt (as OutSource to Telecom Egypt WE)
- Project Overvie WE-EGYPT is a new mobile operator in EGYPT is chosen Huawei to launch and provide the system for online charging for prepaid and postpaid subscribers
- Accomplishments include:
- BSS business configuration , UAT testing and supporting production for Huawei BES
- Technologies Used: Huawei BES
- Discuss with Market Team the Business requirement
- Checking and solving any configuration production issue
Senior Quality Lead, Operator
ITWORX
04.2017 - 08.2017
- ATEL + Mali Atel OCS 5.5
- Project Overvie ATEL is a new mobile operator in Mali is chosen Huawei to launch and provide the system for online charging for prepaid subscribers
- Accomplishments include:
- Quality control leader in System, Integration, and UAT testing for Huawei OCS 5
- Autospace tool for Call, SMS, and GPRS simulation
Senior Software Test Engineer, Operator
NTG
10.2015 - 07.2017
- Provide testing and validation across System Development Life cycle
- Develop and maintain test scenarios, test cases and scripts and to define test cases that elicit the required business behavior
- Document project activities and process documentation
- Evaluate functional requirements and use-cases to create functional test cases
- Work with project team leads and solution designers to review the testing requirements; for every software release iteration and determine testing responsibilities and options
- Performing White-box and Black-box testing
- Perform testing types such as to functional, regression, system testing, performance, automation testing and more
- Use defect-tracking tool to upload the defects in the application, and be aware with the defect lifecycle
- (Quality Center)
- Develop a feedback loop, continually looking at the product while projects are completed
- Execute formal system verification and validation
- Evaluate and report test results, to track & follow up the discovered defects, issues and fixes with the concerned team and to escalate to the Management in proper time and context
- To maintain and update the software test environment configuration, test cases and test procedures Performing Peer Reviews of test documents
- Working in IN Ericson configuration and testing it
- Telecommunication Responsibilities:
- Contributing in the quality control process for the following products:
- Ericson billing system
- (Billing, Rating, Prov, EMA, CMS and Interconnect)
- Ericson Intelligent Network System
- Ericson Customer Support System & Migration systems
- Ericson Customer Center(CX)
- Brief knowledge for Siebel Customer Relation Management
- Interactive Voice Response
- Tools Used
- SOAP UI
- JMETER
- Quality Center (HP)
- TOAD
Software Test Engineer
ALM, Huawei, Egypt
01.2009 - 09.2015
- Egypt (operators Zain Kuwait , STC Kuwait , Warid Bangladesh and EMTS Nigeria )
- Testing Experience:
- Provide testing and validation across System Development Life cycle
- Develop and maintain test scenarios, test cases and scripts and to define test cases that elicit the required business behavior
- Document project activities and process documentation
- Evaluate functional requirements and use-cases to create functional test cases
- Work with project team leads and solution designers to review the testing requirements; for every software release iteration and determine testing responsibilities and options
- Verification and validation of customer requirement documents before development phase
- Performing White-box and Black-box testing
- Perform testing types such as to functional, regression, system testing, performance, automation testing and more
- Use defect-tracking tool to upload the defects in the application, and be aware with the defect lifecycle
- Develop a feedback loop, continually looking at the product while projects are completed
- Execute formal system verification and validation
- Evaluate and report test results, to track & follow up the discovered defects, issues and fixes with the concerned team and to escalate to the Management in proper time and context
- To maintain and update the software test environment configuration, test cases and test procedures
- Performing Peer Reviews of test documents
- Telecommunication Experience:
- Contributing in the quality control process for the following products:
- CRM Huawei technology
- TABS6.10.1(Telecommunication administration and billing system)
- Customer Service application
- TABS 7
- MNP
- Automation with RFT Tool
- ON Spot business
- Direct Debit business
- Technical
- Manual Functional Testing
- IBM rational function tester
- IBM ALM tool (Automation lifecycle management)
- Creating QC Estimation to calculate the estimated man days for testing.
Software Configuration Control Specialist
ITS-GBS
08.2008 - 01.2009
- Description of job duties controlling source version
- Compile the source version and make delivery to the customer
- Assist the service desk, incident management, and problem management in using the CMDB to facilitate the resolution of incidents and problems
- Control access to and distribution of documents from document repositories.
Maintenance Officer
Egyptian Army
01.2006 - 03.2008
- Telecommunication devices maintenance division
- Achievements
- Testing , implementing and support Huawei OCS 5.5 after live for MALI-ATEL project
- Testing, implementing IVR 333 revamp for Etisalat Misr
- Travelling to work in TABS MNP enhancement in ZAIN KUWAIT (acting as Test Lead and implementation)
- Traveling to work in Automatic Draw Project for STC-KUWAIT (Acting a QC activity on site)
- Traveling to working in TABS MNP ENHANCEMENT project for STC-KUWIAT (Leading the Project and Support project during, Handover to the operation Team and going LIVE)
- Traveling to work in TABS7 for AIRTEL-Bangladesh (Acting a QC activity on site)
- Traveling to work in TABS MNP Project for ZAIN-KUWAIT with its integration phase (Acting a QC activity on site)
- Traveling to work in MNP Project for STC-KUWAIT with its integration phase (Acting a QC activity on site)
- Traveling to work in POINTS Project for STC-KUWAIT with its integration phase (Acting a QC activity on site)
- Traveling to work in Direct debit Project for STC-KUWAIT with its integration phase (Acting a QC activity on site)
- Traveling to work in MNP Project for EMTS-Nigeria (Acting a QC activity on site)
- Working AS IMPLEMENTAION Team leader for ZAIN IRAQ (Upgrade Project for CBS Huawei Product3.3)
- Working as SITE OWNER, Working in Automation testing pilots with tool RFT
- Working in Secure Web Service for AirTel Nigeria project
- Working in Zain KSA Projects
- Working in SFA Project in ZAIN KSA
- Working on IVR 333 Revamp for Etisalat Egypt
- Working in implementing and testing of LTE Project for Etisalat Egypt
Education
B.Sc. - Electronic Engineering & Electrical Communications
Suez Canal University
Skills
Technical Expertise
Multitasking Abilities
Operations analysis
Business process mapping
Gap analysis
Business operations analysis
Business needs analysis
Business requirements analysis
Business requirements
Reporting and business analysis
Accomplishments
- Huawei CRM and CBS Training (Huawei remote training on CRM and CBS)
- Coursework: included basic knowledge and functionality of CRM and CBS
- Soft Skills Course (ITI training center)
- Coursework: included Training Process Principles, Basics of effective Communication and Presentation Skills
- Customer Satisfaction Course (MADA Training Center)
- Coursework Included: included basic concepts of Customer Service, Model and Strategy, Services Standards, Customer Styles, and Managing Customer Interaction.
Timeline
SEGMATEK
01.2022 - Current
Business Analysis
STC
11.2021 - Current
Product Configuration Lead
05.2017 - 01.2022
Senior Quality Lead, Operator
ITWORX
04.2017 - 08.2017
Senior Software Test Engineer, Operator
NTG
10.2015 - 07.2017
Software Test Engineer
ALM, Huawei, Egypt
01.2009 - 09.2015
Software Configuration Control Specialist
ITS-GBS
08.2008 - 01.2009
Maintenance Officer
Egyptian Army
01.2006 - 03.2008
B.Sc. - Electronic Engineering & Electrical Communications
Suez Canal University