Hesham Elnbarawy

Short brief: In Egypt Gas Company I worked as a site engineer for more than 3 years in distribution, installing and conversion departments in residential projects of natural gas delivery system

Now as a Development Department Manager at Pressure Reduction Stations department designing and pricing for low, medium and high pressure PRS, Piping analysis, Electrical and Mechanical devices and instrumentation selection for a certain condition, site erection, Electrical and Mechanical commissioning and start up, developing programs for automatic selection for materials, devices and instrumentation for the required module specs. in addition to generate an estimated price as well

The main gained expertise as a Electrical & Mechanical Engineer:

• Evaluated final product's overall performance, reliability and safety.
• Wrote and revised maintenance procedures.
• Identified deficiencies in mechanical processes to develop improvements.
• Coordinated with other departments such as procurement, logistics, and quality control to streamline interdepartmental communication and collaboration efforts effectively.
• Reviewed technical drawings developed by CAD technicians and drafters.
• Developed engineering solutions for complex technical problems, enhancing overall system performance and reliability.

I was working as technical support to solve all problems related to the ADSL service in TEdata, network problems, and Operating systems (windows) issues, learned how deal with physical and logical issues including configuration to all kinds of routers (CPEs), also learned how to handle any CST whatever his cause and his status and to make him satisfy at all means possible.

The main gained expertise as Customer Service Repetitive:

• Delivered personalized recommendations based on individual customer needs, driving sales growth.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
• Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
• Enhanced customer experiences by providing timely and accurate information on products and services.

I was working at the maintenance department as an electronic engineer, learned how to deal with electrical and electronic component and how to manufacture all kinds of cable (Power cable, data cable and voice and video cable ) cables, also learned how to fix power circuits and devices issues, And how to use power elements