Hesham Hany
Entertainment Manager
Summary
Dynamic professional with a proven track record at Sindbad Club Hotel, enhancing guest experiences through innovative entertainment programs and targeted marketing strategies. Excelled in project management and interpersonal communication, significantly improving department performance. Skilled in creative problem-solving, adept at driving customer retention and brand awareness for Youth Tv.
Overview
7
7
years of professional experience
Work History
Assistant Chef Animation
Sindbad Club Hotel
08.2018 - 03.2024
- Planned, directed, and controlled execution of administrative and compliance activities monitored and responded to guest reviews on major travel sites like Tripadvisor, Booking.com or Holidaycheck
- Analyzed review data to identify trends, address common complaints, and implement improvements
- Demonstrated expertise in designing and executing comprehensive entertainment programs to enhance the guest experience
- Skilled at assessing a hotel's unique brand, target audience, and operational needs to curate tailored entertainment solutions
Marketing and Social Media Coordinator
Youth Tv
01.2017 - 03.2018
- Coordinated email marketing campaigns that drove customer retention and increased sales leads substantially.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
Education
No Degree - Tourists And Hotels
KMA
Alexandria, EgyptHigh School Diploma -
Enc School
Alexandria, Egypt06.2019
Skills
Strong organizational and project management entertainment
excellent communication and interpersonal skills
creative problem-solving and adaptability
Proven track record of designing and executing innovative, engaging entertainment programs tailored to the unique needs and brand of each client
my creative approach has led to the development of new projects and initiatives that have significantly improved our department performance
Languages
Arabic, English
Native language
French
Upper intermediate
B2
Russian
Intermediate
B1
Timeline
Assistant Chef Animation
Sindbad Club Hotel
08.2018 - 03.2024
Marketing and Social Media Coordinator
Youth Tv
01.2017 - 03.2018
No Degree - Tourists And Hotels
KMA
High School Diploma -
Enc School