Hesham Hashem
Cairo
Summary
Energetic Sales Supervisor with over 3 years of experience managing a sales team and ensuring effective results. Skilled in providing direction, motivation and guidance to sales teams. Adept in hiring and training new employees. Proven history of successfully evaluating systems to identify weaknesses and solutions. Excellent written and verbal communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Lucky financial
01.2023 - Current
- Responsible for company events in universities and clubs to increase customers database and company revenues from lucky one card
- Helped the company to reach a large number of new loyal customers with a good profile and achieve company goals
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of lucky one card
- Trained team members in successful strategies to meet operational and sales targets.
Sales Advisor
Lucky financial
09.2022 - 01.2023
- Make sure that all the points of sales in cairo are working on the right way to enhance lucky one card revenues
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales by coaching promoters and educated them to achieve their monthly target of selling lucky one card
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics to enhance revenues from lucky one card
- Used customer insights to develop innovative sales strategies to increase sales.
Telesales Team Leader
Lucky financial
12.2020 - 08.2022
- Developed extensive knowledge of sales strategies to better assist the team members.
- Educated team members on product and service benefits, explaining features and answering questions.
- Followed up with customers to confirm satisfaction with purchases and the app service
- Pitched products and app services to potential customers, securing new deals and sales opportunities.
- Over achieve sales target with team members on monthly basis
Telesales Executive
Lucky Financial
07.2019 - 12.2020
- Recorded and updated customer information in online systems.
- Overcame customers objections using friendly, persuasive strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
- Implemented upselling techniques to increase revenue and move product.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily and weekly sales reporting using assigned tools.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Followed up with customers to solicit further sales.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Recorded contact information of customers and potential customers in internal database.
- Attained 100% in sales targets on monthly basis .
Senior Quality Executive
Nielsen
08.2018 - 06.2019
- Evaluated interactions between associates and customers to assess personnel performance.
- Established and tracked quality department goals and objectives.
- Applied coaching techniques and tools to support team members in improving performance.
- Monitored staff organization and suggested improvements to daily functionality.
Customer Service Agent
Nielsen
05.2018 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Contacted customers to return routine and general calls promptly.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Financial Accountant
Signature engineering consultant
05.2017 - 01.2018
- Responsible for all payment's transaction verification
- Secures financial information by completing database backups
- Preparing Payments &disbursements for partners and vendors
- Reported financial data and updated financial records in ledgers and journals.
IT Support Specialist
Victor Technoloies co.llc
07.2015 - 09.2015
- Network Infrastructure design and installation
- Design and installation of CCTV And security surveillance
- Voice Infrastructure design and installation
Education
Bachelor of Commerce -
Bachelor of Commerce - Accounting And Finance
New Cairo Academy
Cairo,Egypt05.2018
Skills
- Data Analysis
- Effective Selling Techniques
- Procurement and Sales
- Team-Building Exercises
- Shrinkage Control
- Data Reporting
- Monitor Sales Trends
- Tracking Sales Metrics
- Staff Training
- Task Delegation
- Staff Management
- Knowledge of Candidates
- Floor Oversight
- Program Monitoring
- Goals and Performance
- Performance Evaluations
Certification
- CSE - Certified Sales Executive
Languages
Arabic
Native language
English
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Sales Supervisor
Lucky financial
01.2023 - Current
Sales Advisor
Lucky financial
09.2022 - 01.2023
Telesales Team Leader
Lucky financial
12.2020 - 08.2022
Telesales Executive
Lucky Financial
07.2019 - 12.2020
Senior Quality Executive
Nielsen
08.2018 - 06.2019
Customer Service Agent
Nielsen
05.2018 - 08.2018
Financial Accountant
Signature engineering consultant
05.2017 - 01.2018
IT Support Specialist
Victor Technoloies co.llc
07.2015 - 09.2015
Bachelor of Commerce -
Bachelor of Commerce - Accounting And Finance
New Cairo Academy
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