Chilling
Hesham Khaled
Marketing Specialest
Cairo
Summary
Versatile professional with a robust background in marketing and real estate, notably with Open and ERA Marketing Team. Excelled in project management and critical thinking, enhancing client satisfaction and financial growth. Proven track record in digital marketing and customer support, achieving significant improvements in client retention and business efficiency.
Overview
11
11
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Freelancer
Marketing
09.2021 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Real Estate Broker
Open
04.2024 - 08.2024
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Assisted clients in navigating the complexities of financing options, ensuring they secured suitable mortgage products for their needs.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
Customer Service Representative
Al Shamy
05.2021 - 10.2021
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Owner and Founder
ERA Marketing Team
02.2020 - 08.2020
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Owner and Founder
Olifant Work-Space
03.2019 - 07.2020
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Party Planner
Smile
10.2014 - 01.2016
- Coordinated staff schedules efficiently, ensuring adequate coverage for all events while minimizing labor costs.
- Enhanced client satisfaction by executing memorable and well-organized events.
Customer Service
R2Games
02.2014 - 01.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Laws - Laws
Faculty of Law
Assiut 04.2001 -
Skills
Project management
Content writing
Time management
Problem-solving
Critical thinking
Translation services
Content creation
Digital marketing
Market research
Social media management
Customer support
Certification
Marketing Challenger (Udacity)
Interests
Reading
Discovering
Writing
Gaming
Timeline
Real Estate Broker
Open
04.2024 - 08.2024
Freelancer
Marketing
09.2021 - Current
Customer Service Representative
Al Shamy
05.2021 - 10.2021
Owner and Founder
ERA Marketing Team
02.2020 - 08.2020
Owner and Founder
Olifant Work-Space
03.2019 - 07.2020
Party Planner
Smile
10.2014 - 01.2016
Customer Service
R2Games
02.2014 - 01.2015
Bachelor of Laws - Laws
Faculty of Law
04.2001 -
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