Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
TRAINING
COURSES
Generic
Hesham Khaled Mustafa

Hesham Khaled Mustafa

Alexandria

Summary

Responsible and passionate about delivering outstanding quality and service. Detail-orientated and adept at making critical decisions, With expertise in analysis and quantitative problem-solving skills, dedicated to company growth, objectives and improvements.

Overview

2026
2026
years of professional experience

Work History

Customer Service Coordinator

HAPAG-LLOYD AG
  • Issuance Booking confirmations & draft B/Ls.
  • Handled customer enquiries from taking requests, processing payments, raising purchase orders and coordinating deliveries.
  • Preparing vessel. Manifest & submitting to the customs port authorities
  • Following vessel allocations along with operation team.
  • Follow up & solve change of destination cases, pending shipments.
  • Preparing loading lists.
  • Freight manifest

Customer Service and Marketing

Banque Misr
  • Profound knowledge of banking issues
  • Strong superior sales and service results skills
  • Exceptional ability to analyze information and make individual recommendations
  • Attract, serve and retain existing and potential customers to maximize bank profitability and to meet and exceed customer expectations
  • Sell bank products and services to customers to achieve business target
  • Building a long term business relationship with customers
  • Receive, handle and resolve customer complaints in a timely manner to maintain or increase customer satisfaction
  • Calls to every account monthly focusing on material changes and cross selling
  • Conduct outside calls to potential business/customers

Decontamination Export

Logistics Department
2024 - Current

Creating, reviewing, and issuing accurate Bills of Lading (the contract of carriage and title to the goods) based on shipping instructions from customers.

Processing amendments/corrections to the Bill of Lading promptly and accurately according to customer requests and carrier regulations.

Ensuring all export documents (B/L, manifest, etc.) comply with local government regulations, the rules of the port of discharge/destination country, and internal MSC policies.

Serving as the primary point of contact for clients regarding their export documentation inquiries.

Education

Bachelor's Degree - Business Administration, Accounting and Finance

ARAB ACADEMY FOR SCIENCE AND TECHNOLOGY
01.2018

Skills

  • Creative Thinker
  • Patient relationship builder
  • Marketing support
  • Leadership and teamwork skills
  • Problem solving and planning
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint Outlook

LANGUAGES

ARABIC: NATIVE LANGUAGE
ENGLISH: FLUENT SPEAKING

Timeline

Customer Service Coordinator

HAPAG-LLOYD AG

Customer Service and Marketing

Banque Misr

Decontamination Export

Logistics Department
2024 - Current

Bachelor's Degree - Business Administration, Accounting and Finance

ARAB ACADEMY FOR SCIENCE AND TECHNOLOGY

TRAINING

Amoc Company Aug 2016

COURSES

  • Institute of armed forces Sep-Nov 2018
  • Commercial Excel -Quick box -Power point
Hesham Khaled Mustafa