Hesham Megahed
Facility Operations Senior Manager
Cairo
Summary
I am a professional facility senior manager with a B.Sc. in Civil Engineering from Cairo University-class 2012- I have more than eleven years of work experience in facility management, construction& finishing, liaising with and working alongside architects, engineers, construction managers, supervisors, planners, local authorities, finance personnel, supply chain leaders, marketeers, service providers and contractors.
I seek a challenging career opportunity as a Head of Facility Management and Operations to move forward in my career path and gain experience with an organization that will enhance, develop and apply my professional skills and background.
I regard myself as a self-motivated, well organized, have a well knowledge and experience to work at large cooperates interacting with all deferent departments/stakeholders, and have developed competencies in several practical work areas, I work within the restrictions, limitations and responsibilities that the role poses.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Facility Operations Senior Manager
Hassan Allam Properties
01.2024 - Current
- Established strong relationships with clients and stakeholders.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Examined quarterly financials to determine business operating capacity.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Recommended and implemented successful strategies to maximize revenue.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
Facilities Management and Operations Senior Manager
ORA Developers Egypt
12.2023 - 01.2024
- Participating in establishing ORA Property Management Co
- OPM' for managing all ORA properties in terms of handing over the units and community operations
- Make sure that FM maintenance and operation works on site is automated using the CAFM system and integrated with sales force and ORA application
- Preparing RFP, SOW, KPIs and SOP needed for FM tenders, in coordination with other ORA teams like supply chain management, marketing, and finance
- Preparing the collection module for existing and potential maintenance deposit deficit
- Overseeing FM operations over ORA projects in terms of generating budget including the departmental OPEX and CAPEX., hiring the team, establishing policies and procedures
- Establishing revenue generating procedures supported with online payment methods for more facilitation
- Ensuring that the provided operation works are in compliance with ORA standards
- Establishing area transfer process to make sure that all safety measures are being applied for newly living zones, in addition to a set of measurements to provide a top-notch living experience to the customers
- Creating SLA and SOP for Planned, reactive, preventive, and corrective maintenance works, considering the nature of each project
- Creating department objectives making sure that they are in compliance with ORA business objectives
- Directing, coaching & motivate the team to achieve the department objectives and gain high level of team satisfaction by setting achievable targets with high KPI's score impact
- Providing the top management with the periodical reports.
Facilities Manager - Head of Swan Lake El Gouna
Hassan Allam Properties
07.2021 - 12.2023
- Managing FM trades 'soft& hard services' includes landscape, Housekeeping, Pest Control, Security, Civil& MEP according to HAP standards
- Managing HAP clients' requests includes maintenance, installation& modification requests according to HAP Standards& SLA
- Managing FM team and make sure that the team is being aligned with business strategy& department objectives
- Managing& controlling the paid services process by providing wide range of FM services with high quality standards and competitive prices taking into consideration increasing the profitability and decreasing the cost
- Managing and controlling FM budget, starting from budget initiation& itemization, passing by approval process, monitoring& controlling the expenses to avoid any potential deviations, ending with closing the budget by comparing the actual expenses vs approved budget
- Managing, coaching & motivate the team to achieve the department objectives and gain high level of team satisfaction by setting achievable targets with high KPI's score impact
- Managing the operation of Crystal Lagoon 'SLG Masterpiece' in coordination with Crystal Lagoon Co., in terms of water quality, optimum operation cost, operation team management
- Coordinating with El Gouna Authorities regarding periodical utilities& services due payments, El Gouna rules& regulations updates
- Managing SLG Utilities 'Power& Non-Power' by minimizing the down time to the accepted level, saving cost and proper cost allocation for the consumption on all served parties 'internal& external clients'
- Providing the top management with the periodical reports
- Make sure that FM activities are being recorded on the operation system
- Managing& controlling service providers 'SP' contracts, starting from sending SOW, receiving& revising the technical& financial offers, and being involved in negotiations process, ending with activating the contract and monitoring& controlling the scope based on the agreed KPI's
- Preparing periodical lessons learned reports, maintenance& operations logs and sharing them with other departments& concerned parties
- Coordinating with operation central team to make sure that the operations standards are up to the PMO standards
- Coordinating& sharing FM activities with other departments to avoid any conflicts and stick to the company strategy.
Facilities Manager
Hyde Park Developments
01.2019 - 07.2021
- Managing and controlling the services provided to HPD customers between hard 'civil& modifications' and soft 'HK' services
- Managing and controlling the paid services process to achieve the department revenue target, the process includes receiving client request-providing the client with technical and financial proposals-assigning the task to technical team 'inhouse or outsourced'- monitoring and controlling the execution-gain client acceptance- financial and technical closure and updating the system
- Managing and controlling the DLP to maintain the good reputation of HPD products
- Managing and controlling the daily site operations, making sure that all the activities are being done within the SLA and HSE principals are applied for safe work environment
- Managing and controlling the waste management program
- Updating HPD services price list according to the market prices and operation cost, and make sure that the updates are being communicated to the HPD customer
- Supporting the finance dep
- And management in creating the annual budget
- Coordinating with supply chain dep
- To ensure that all FM consumables are periodically purchased, available and well stored at HPD warehouse
- Support HR team with monthly operations data required for the payroll for casual and outsourced employees
- Support marketing team with technical solutions at HPD events
- Ensure that all FM contracts comply with the company policies
- Ensure that all resources are effectively optimized, costs minimized, and profit maximized for any activity
- Motivate the team' casual, maintenance staff and outsourced employees' by facilitating any obstacles and coordinating across department as well as activating the rewards and benefits program to reach maximum level of employee satisfaction and achieving the department KPIs easily
- Focusing the team on meeting the KPIs, budgets and deadlines and being proactive
- Managing the preventive maintenance program for all HPD assets, HQ, retail area and inventory units
- Ensure that all FM operations are registered and updated on the system
- Develop new ideas and solutions for smooth operations, providing new services and reaching high level of customer satisfaction
- Updating FM vendor list
- Updating the lessons learned sheet and sharing it with the concerned departments
- Updating the operations control and global sheets to make sure that the operations data are shared across the team.
Facilities Team Leader
Hyde Park Developments
07.2017 - 01.2019
- Responsible for providing and securing the main utilities 'Electricity, portable, raw water and gas' for the living zones, handed over units and resident clients
- Responsible for conducting the periodical meetings with all concerned stakeholders and entities 'internal& external' to discuss and facilitate any obstacles related to the operation process
- Responsible for receiving, dispatching, monitoring& executing the daily clients requests between snags and modifications requests
- Managing all operation teams between inhouse team and service providers
- Managing the outsourced teams between individuals and contractors
- Leading and managing preventive maintenance program
- Leading and participating in all related aspects of maintenance for living zones
- Recommend and assist in the implementation of departmental and organizational goals objectives implement policies and procedures
- Act as a coach and mentor to the team members, assist with the training and evaluation of team members, prepare payroll, and other personal related documents
- Planning for all preparations needed for the expected new zones to make sure that those zones will be ready to be livable ones
- Ensure proper records, daily logs and reports are in compliance with the departmental goals
- Determine equipment and supply needs, evaluate, and monitor equipment performance, requisition supplies and materials, and make routine and emergency purchases as required
- Assist in preparation of the workgroup budget
- Operate and maintain data in various computerized systems and accurate records of work performed, materials used and associated work
- Inspect and evaluate operations and activities in the assigned areas of responsibility
- Responsible for regular follow up with the clients through one-to-one call or a meeting to know the feedback for the provided services, to improve the work performance
- Provide input to a daily work plan based on changing conditions and priorities, inform staff of process changes and adjustments as required to meet variable conditions as directed by management
- Assist in the development of finishing guidelines to be communicated to clients
- Responsible for all paid services provided to clients, including quotations preparation, collection process and managing the execution process
- Responsible for a regular update for the lessons learned log.
Senior Technical Handover
Emaar Misr for Development
01.2016 - 07.2017
- Responsible for receiving Clients' snags related to their units during client home orientation 'CHO' process and before delivering the unit and working on them with all relevant parties
- Coordinating and following up with different parties inside the corporate like quality control, quality assurance, projects and customer care teams, and outside the corporate like main contractors to make sure that the client is receiving the unit according to Emaar Spec's
- Responsible for resolving all customers' technical queries during the handing-over process or direct them to other relevant departments as required
- Responsible for developing and publishing the Homeowner's Manual, circular letters and handing over related documentation
- Monitoring, updating and reporting the progress of the master plan for all projects for the entire year
- Reviewing and updating fact sheets, notices and policies and procedures manual based on the department's master plan
- Monitoring progress on site by periodical visits and conducting essential site visits to increase awareness on actual situations going on within the communities
- Develop KPIs & MBOs and monitor their progress regularly as well as Develop new ideas for the department to ensure continual improvement
- Liaising and attending meetings with projects and customer facing departments to keep abreast with the updates
- Liaising with IT to update the existing system and generating necessary reports.
Facility Operations Engineer
Emaar Misr for Development
01.2014 - 06.2016
- Managing Civil & MEP requites from Emaar' Clients, the scope includes dispatching & Planning for those requests on Maximo system and executing them according to Emaar SLA
- Planning and executing preventive maintenance programs for Emaar' Assets between inventory & mockup units, public areas, pools, club houses and facilities as well as living zones
- Managing and evaluating contracts between service providers, contractors and Emaar according to a set of KPIs
- Managing all civil & MEP preparation works for Emaar' events
- Periodically evaluating Emaar's Product as a proactive activity to avoid any design and construction problems before launching new packages based on periodical feedback from Emaar' clients and a technical evaluation for it
- Managing all fast-tracked renovation works related to Emaar' assets as well as clients' units
- Working within the department' KPIs & MBOs and monitor their progress regularly as well as Develop new ideas for the department to ensure continual improvement.
Civil Engineer
New Cairo Contracting Company
01.2013 - 08.2014
- Execution of reinforced concrete residential buildings and its related finishing works
- Creating BOQ and revising all related invoices
- Creating periodical progress and status reports.
Civil Engineer
Consultant office - Prof. Dr. Ahmed Foad Sabry
08.2012 - 10.2013
- Supervising all construction and finishing works on site according to the project's specs and requirements
- Revising all related invoices according to site work progress
- Creating periodical progress and status reports.
Education
Master of Science - Project Management Professional
Project Management Inistitute
US 04.2001 -
Bachelor of Science - Civil Engineering
Faculty of Engineering-Cairo University
04.2001 - 04.2012
Skills
Expert in PropEzy& Nestrom "Property and Asset Management software"
Expert in Power BI Reporting System
Expert in IBM - Maximo "Asset Management software"
Expert in Sales Force& I Community Apps "CRM& Operations Apps"
Expert in Orchestra "FM operations software"
Expert in Microsoft office package
Expert in AutoCAD
Cross-Functional Collaboration
Strategic Planning
Talent Development
Operations Management
Data Analytics
Cross-Functional Communication
Documentation And Reporting
Socialskillsandhobbies
- Certified as an open water, advanced, deep water and rescue diver from PADI.
- Swimming and running.
- Participating in social volunteering activities.
Personal Information
- Date of Birth: 07/29/89
- Nationality: Egyptian
Timeline
Facility Operations Senior Manager
Hassan Allam Properties
01.2024 - Current
Facilities Management and Operations Senior Manager
ORA Developers Egypt
12.2023 - 01.2024
Facilities Manager - Head of Swan Lake El Gouna
Hassan Allam Properties
07.2021 - 12.2023
Facilities Manager
Hyde Park Developments
01.2019 - 07.2021
Facilities Team Leader
Hyde Park Developments
07.2017 - 01.2019
Senior Technical Handover
Emaar Misr for Development
01.2016 - 07.2017
Facility Operations Engineer
Emaar Misr for Development
01.2014 - 06.2016
Civil Engineer
New Cairo Contracting Company
01.2013 - 08.2014
Civil Engineer
Consultant office - Prof. Dr. Ahmed Foad Sabry
08.2012 - 10.2013
Master of Science - Project Management Professional
Project Management Inistitute
04.2001 -
Bachelor of Science - Civil Engineering
Faculty of Engineering-Cairo University
04.2001 - 04.2012
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