Hind Elhaj
Edmonton
Summary
Highly driven and compassionate individual with a genuine love for helping vulnerable people and children. Well versed in data confidentiality and client education.
Overview
8
8
years of professional experience
Work History
Case Manager
Calgary Catholic Immigration Society
02.2023 - 08.2023
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Volunteer Interpreter/Translator
Calgary Catholic Immigration Society
12.2022 - 02.2023
- Responsible for providing oral interpretations between case workers and refugees and immigrants during video calls
- Ensuring that I maintain pace with native speakers to deliver real-time comprehension
- Providing language translation to refugees and newcomers
- Maintaining message content, tone and emotion as closely as possible
- Keeping all data strictly confidential
- Recording hours and sending them to the head of volunteers.
Volunteer, Case Worker
Immigrant Community
01.2021 - 12.2021
- Handled a case for a person with a complicated type of mental disability through her entire journey from homelessness to being housed and receiving monthly benefits
- Ensured a live-in carer was present with the individual
- Collaborated with multidisciplinary teams of psychologists, housing officers, general practitioners and occupational therapists to create and implement Individualized Education and Housing Plans
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Explained medical care options to help families make informed healthcare decisions
- Maintained regular contact with clients by emailing and calling.
Communications and Advocacy Consultant
United Nations Development Program
03.2015 - 09.2016
- Commissioned on a 6 month assignment to produce compelling material that results in funders re-investing in a project that was being pulled
- Produced a highly effective and easy to follow localized comms strategy, the project received a re-investment of 2 million USD
- Built a media strategy by thoroughly analyzing the values of the audiences intended which I gathered by studying existing reports, as well as producing targeted questionnaires for precise feedback
- Secured funding of 3.4 million US for a Red Sea Upskilling project by generating a media storm
- I did this by setting up an interview between the project lead and a well known tabloid newspaper.
Education
Trauma-Informed Care Training Module, Alberta Health Services
01.2023
Master of Science - Development Studies, Department of Social Science
SOAS University of London
07.2020
Bachelor of Science - Media Studies, Department of Social Science
London Metropolitan University
07.2012
References
Available on request
Timeline
Case Manager
Calgary Catholic Immigration Society
02.2023 - 08.2023
Volunteer Interpreter/Translator
Calgary Catholic Immigration Society
12.2022 - 02.2023
Volunteer, Case Worker
Immigrant Community
01.2021 - 12.2021
Communications and Advocacy Consultant
United Nations Development Program
03.2015 - 09.2016
Trauma-Informed Care Training Module, Alberta Health Services
Master of Science - Development Studies, Department of Social Science
SOAS University of London
Bachelor of Science - Media Studies, Department of Social Science
London Metropolitan University
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