Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Quote
Timeline
Generic
Hisham Abdelgalil Mohammed Ahmed

Hisham Abdelgalil Mohammed Ahmed

Khartoum

Summary

Savvy Network & Unified Senior dedicated to maximizing network uptimes through careful application of both automated monitoring and manual supervision. Veteran manager of network deployments at all scales. Perpetually available to correct faults and avert disasters. Equipped to oversee large-scale workforces or go hands-on with complex network management tasks. Results-driven Network Engineer with 15+ years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Innovative Network Engineer provides reliable and vital connectivity for multi-site installations. Integrates fixed wireless, terrestrial and satellite-based solutions to create streamlined network infrastructure at enterprise scale. Trusted to develop fast and secure infrastructure plans for facilities and networking hubs. Forward-thinking Network Engineer specializes in adapting business networks to emerging work realities. Provides secure connectivity for dispersed and cloud-based workforces through careful implementation of VPNs and user management tools. Builds large-scale, flexible networks designed to adapt to changing global business realities. Talented [Job Title] possessing considerable experience with wireless networking and cloud storage. Tech-savvy and hardworking professional with expertise in [Area of expertise]. Expert at developing technical documents and manuals and performing regular troubleshooting. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Proficient [Job Title] offering more than [Number] years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Network Unified Senior

DALGROUP
10.2006 - Current
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and resolved hardware and software issues.
  • Planned and implemented upgrades to system hardware and software.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and executed resolution for network and server issues.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Identified and resolved network congestion issues and bottlenecks.
  • Implemented and maintained virtual private networks.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Devised scripts and automation tools to improve system efficiency.
  • Maximized system availability through development and testing of contingency plans.
  • CCTV Systems designing and server configuration.
  • CCTV system Monitoring and maintenance.
  • Avaya System design and servers configuration.
  • Avaya System monitoring and maintenance.
  • Avaya Call Center servers configuration and design.
  • Avaya System and servers administration.
  • Avaya Call Center servers administration.
  • Evaluated software products to determine compatibility with existing systems.
  • Avaya Call Center end users support and configuration.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • IT Infrastructures Project Management (Cabling, VoIP System-Avaya, CCTV design-Bosch Systems).
  • Responsible of preparing the SOW for related Network, VoIP and CCTV systems.
  • Responsible of given technical approval of submitted proposals.

Education

B.Sc. (Honor) Degree With Second Class-Division 2 - Computer Engineering Technology

College For Technological Sciences
Sudan
10.2004

Skills

  • Data Communications
  • EIGRP Routing
  • Wireless Access Point
  • Hardware and Software Monitoring
  • System Upgrades
  • Customer Satisfaction
  • Wide Area Network (WAN)
  • Networking Systems Integration
  • Diagnosis and Troubleshooting
  • Corporate Systems
  • Computer Systems Installation
  • Disaster Recovery Procedures
  • Emergency Situations
  • Effective Communication
  • Requirements Definition
  • Monitoring Tools
  • Disaster Preparation
  • Maintenance Organization and Development
  • Production Work
  • Network Repairs and Maintenance
  • User Experience
  • Performance Improvement
  • Infrastructure Planning
  • Case Support
  • Red Hat Virtualization
  • CISCO Installations
  • VMware and Oracle (VM)
  • Set Up Applications
  • IP Addressing and Subnetting
  • Router Installation and Optimization
  • Server Event Logging
  • Testing and Quality Assurance
  • Packet Loss Testing
  • Hardware Updating
  • VoIP Systems
  • Install Hardware
  • Remote Desktop Services
  • VPN Configurations
  • Switches and Routers
  • LAN and WAN Control
  • Virtual Machine Operation
  • Documentation Support
  • Wireless Technology
  • Local Area Network (LAN) Software
  • Monitoring Recovery
  • Storage Virtualization
  • New Technology Integration
  • Performance Monitor
  • Video Conferencing
  • Operational Support
  • Video Equipment
  • Train Users
  • Process Monitoring
  • SNMP Monitoring
  • Problem Resolution
  • Work Orders
  • Process Flow Diagram Development
  • Training Junior Team Members
  • Device Distribution
  • Project Coordination
  • Preventative Maintenance
  • Disaster Recovery Operations
  • Network Infrastructure Support
  • User Technical Assistance
  • Data Communications
  • VMware Virtualization
  • WAN Administration
  • Status Reports
  • Service Quality
  • Virtual Local Area Networks
  • Solution Design
  • Firewall Installation
  • Sustainable Engineering
  • Software Upgrades
  • Device Setup
  • Infrastructure Upgrades
  • Load Testing Software
  • Cost Savings
  • Installation Point Access
  • Cisco Routers and Switches
  • Technical Specifications
  • Network Access Control
  • Network Hardware and Software Maintenance
  • Data Center Environments
  • Design Improvements
  • Infrastructure Projects
  • New Installations
  • Network Performance Monitoring
  • Team Leadership
  • Project Management
  • Strategic Planning
  • Key Performance Indicators (KPI)
  • Job Assignments
  • Time Management
  • Complex Problem-Solving
  • Timelines and Milestones
  • Administration and Reporting

Certification

CCNA Course Routers & Switches.

Linux System Administration.

Bosch CCTV Systems and Servers configuration and maintenance.

Avaya System administration and configuration.

Avaya Call Center Administration.

PMP Course and exam preparation Course.

Motorola Wireless systems Design and Configuration(PTP Links).

Motorola Radio Systems Configuration, Design and maintenance.




Languages

Arabic
Native language
Eng
Proficient
C2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Network Unified Senior

DALGROUP
10.2006 - Current

B.Sc. (Honor) Degree With Second Class-Division 2 - Computer Engineering Technology

College For Technological Sciences
Hisham Abdelgalil Mohammed Ahmed