Hisham Hegazy
Cairo
Summary
Talented Workshop Manager seeking for Service Manager role with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
10
10
years of professional experience
Work History
Body and Paint Workshop Manager
GB Corp
08.2024 - Current
- Purchased and oversaw inventory of supplies, tools and equipment.
- Maintained workshop activities in line with budget requirements.
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Collaborated closely with sales and marketing teams to understand customer needs better.
- Promoted a culture of accountability within the team, leading to improved overall performance levels.
- Oversaw equipment maintenance schedules, prolonging the lifespan of machinery while reducing downtime due to repairs.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee performance.
Body and Paint Workshop Manager
Cupra - Seat Egypt
01.2021 - 07.2024
- Hiring, training, motivating and monitoring the performance of all body shop employees
- Effective management of the body shop function, meeting and exceeding target KPIs
- Handling customer complaints immediately and according to dealership's guidelines
- Implementing aggressive marketing plan to increase body shop business
- Maintain a follow-up system to monitor customer feedback
- Monitoring the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value
- Supervise the body shop manpower and facilities to assure that they follow the proper repair order flow to satisfy customer, technicians, parts department and business office and deliver a positive customer experience
Body and Paint Workshop Team Leader
Citroen Egypt
01.2020 - 01.2021
- Planning, assigning duties, inspecting and participating in the body repair and painting of automotive vehicles and equipment
- Monitoring technicians during daily work with fair job distribution
- Making body and paint assays and discussing the insurance index with the insurance engineers; obtaining an approval for the repair
- Co-operating with technical support and warranty department in troubleshooting and diagnosis and ensuring Fix-it-right at first time
- Specifying the scope of the final inspection on the basis of the completed work and creating carry over report daily with workshop sheets
Body and Paint Workshop Team Leader
EGY AUTO Hyundai Service Center
01.2017 - 01.2020
Workshop Team Leader
EGY AUTO Hyundai Service Center
01.2016 - 01.2017
Service Advisor
Peugeot Giza
01.2015 - 01.2016
Education
B.Sc. - Automotive and Tractors Engineering
Helwan University
Mataria Branch05-2015
Secondary Education Certificate -
Berma Secondary School
01.2009
Skills
- Microsoft Office
- Communication
- Leadership
- Multitasking
- Problem-solving abilities
- Time management
- Decision-making
- Adaptability and flexibility
- Self motivation
- Staff training
- Positive attitude
Personal Information
Date of Birth: 05/23/92
Languages
Arabic
Native language
English
Upper intermediate
B2
French
Elementary
A2
Timeline
Body and Paint Workshop Manager
GB Corp
08.2024 - Current
Body and Paint Workshop Manager
Cupra - Seat Egypt
01.2021 - 07.2024
Body and Paint Workshop Team Leader
Citroen Egypt
01.2020 - 01.2021
Body and Paint Workshop Team Leader
EGY AUTO Hyundai Service Center
01.2017 - 01.2020
Workshop Team Leader
EGY AUTO Hyundai Service Center
01.2016 - 01.2017
Service Advisor
Peugeot Giza
01.2015 - 01.2016
Secondary Education Certificate -
Berma Secondary School
B.Sc. - Automotive and Tractors Engineering
Helwan University
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