Hisham Ibraheem
Summary
As a seasoned Chief Operations Officer, Business Coach, and Professional Trainer with over 20 years of experience, I excel in strategic planning, operations management, talent development, and digital transformation across Retail, FMCG, Food & Beverage, and Learning & Development sectors. Currently, as COO at ALGORIO, I focus on operational excellence, innovation, and strategic alignment with our company's vision. Enthusiastic about mentoring and leadership development, I create customized strategies to drive measurable growth and lasting success for businesses and professionals.
Overview
22
22
years of professional experience
Work History
Chief Operations Officer
ALGORIO for Training & Consultancy
05.2019 - Current
- Company Overview: Learning & Business Consultancy
- Oversee the firm's day-to-day operations, including service delivery, project management, and client relations, to ensure seamless and efficient processes
- Collaborate with the CEO to develop and implement business strategies, plans, and procedures aimed at achieving the company's long-term goals
- Manage budgeting, forecasting, and financial reporting, ensuring the company's financial health and operational efficiency
- Lead, mentor, and develop staff to foster a culture of high performance, continuous learning, and innovation
- Establish and enforce policies that promote the company's culture, vision, and operational excellence
- Maintain strong relationships with key clients, ensuring elevated levels of customer satisfaction and addressing any issues that may arise
- Implement quality control measures to ensure the delivery of high-standard training and consultancy services
- Identify potential risks and develop mitigation strategies to safeguard the company's interests
- Analyze operational performance metrics and provide regular reports to the CEO, offering insights and recommendations for improvement
- Learning & Business Consultancy
Career Coach
Freelancer
11.2020 - Current
- Company Overview: Coaching
- Help clients show personal interests and life goals
- Helps clients in planning strategic career steps and developing leadership skills
- Reviews of clients' resumes and cover letters and supplying feedback
- Holds seminars and workshops to educate individuals who are searching for the right career path
- Guides clients who wish to make a career change
- Performs personality and skills assessments on clients
- Help clients write resumes and letters to prospective employers
- Assists clients with job exploring, contact with prospective employers and completing job applications
- Coaching
Business Coach
Freelancer
05.2019 - Current
- Company Overview: Coaching
- Providing clients with advice on new plans and strategies
- Communicating with clients to better understand their vision and goals
- Helping clients with their company growth, goals, and plan development
- Assessing a client's strengths and weaknesses and guiding development
- Helping clients grow their business from the start
- Helping clients with using their personal skills to the betterment of their business
- Guiding clients in the completion of strategic business growth tasks
- Coaching
Professional Trainer
Freelancer
10.2014 - Current
- Company Overview: Learning & Development
- Ability to apply adult learning theory and instructional design methods
- Conducting needs assessment, developing learning goals, and evaluating the impact of your training initiatives
- Applying effective training techniques for managing participants, engaging in a variety of learning styles, and creating an effective positive learning environment, and managing classroom challenges
- Develop engaging training solutions that are learner centered
- Establish Rapport with audience for a healthy learning environment
- Having Presentation skills that targeting participant minds
- Coaching participants on delivering the same message to others
- Using facilitation techniques that help the audience participate and interact in the session
- Learning & Development
Learning & Business Development Director
ALGORIO for Training & Consultancy
07.2023 - 01.2024
- Company Overview: Learning & Business Consultancy
- Lead the development, review, and enhancement of the vocational high school's curriculum to align with industry standards and technological advancements
- Collaborate with subject matter experts and teachers to design courses that integrate practical skills, theoretical knowledge, and firsthand experiences
- Implement and maintain a comprehensive quality assurance system to assess the effectiveness of teaching methods, student learning outcomes, and overall program success
- Conduct regular evaluations of instructional materials, teaching methodologies, and student performance to identify areas for improvement
- Analyze assessment data to measure progress, identify trends, and implement targeted interventions to support student learning
- Plan and organize ongoing professional development programs for teachers and staff to enhance their teaching skills, subject knowledge, and familiarity with the latest industry trends
- Stay abreast of emerging educational technologies and recommend appropriate tools and resources to enhance the learning experience
- Facilitate the integration of technology into classrooms to promote interactive learning and skill development
- Collaborate closely with the school's leadership team to align learning objectives with the overall school strategy and vision
- Foster strong relationships with industry partners, community stakeholders, and potential employers to enhance students' access to real-world experiences and job opportunities
- Lead and participate in regular meetings to discuss the school's performance, challenges, and improvement initiatives
- Learning & Business Consultancy
District Operation Manager
Tawfeer for Food Products (Kazyon)
12.2017 - 04.2019
- Company Overview: Supermarket Retail
- Manage more than 15 (Hard Discount) supermarkets, with almost 150 staff
- Improve stores' availability
- Ensures that store staff are following the established programs to drive sales and customer service excellence
- Ensure seamless cash operation in stores
- Monitor stores security measures, cleanliness, hygiene, and quality are up to standard
- Monitor stores shrinkage and waste
- Review operational process execution and implement the operating model consistently in all stores and supply feedback
- Reviews training reports to ensure operations training have completed for store staff and follows up with Store leadership on all outstanding training
- Proactively manages and reviews the performance and progress of Store Managers and their team, sets goals and targets
- Find, develop, and train new store managers
- Supermarket Retail
Regional Operation Director
El-Maced for Food, Beverages & Management of Tourist Facilities
08.2012 - 11.2017
- Company Overview: Food & Beverages Retail
- Manages the growth and success of the team
- Coordinates activities that affect operational decisions and business requirements
- Responsible for the production, supplying, and planning of daily operations
- Communicate with all relevant employees to ensure delivery times have already met
- Plans and reviews workforce to make sure targets are on track
- Communicates any changes in the order or delivery date to relevant parties
- Make sure the working environment supports access to quality equipment
- Purchases materials and services needed for production
- Follows up on interruptions to the order
- Organizes, plans, and implements inventory activity
- Confirms that health and safety regulations have followed
- Food & Beverages Retail
FMCG Department Head
Carrefour (MAF Hypermarkets Group CO.)
01.2010 - 04.2012
- Company Overview: Retail/hypermarket
- Instruct staff on how to manage difficult and complicated sales
- Hire, train, and evaluate employees in sales or marketing establishments, promoting workers when proper
- Assign employees to specific duties
- Plan budgets and authorize payments and merchandise returns
- Supply customer service by greeting and helping customers and responding to customer inquiries and complaints in the selling area
- Supervise employees engaged in sales, stock-taking, reconciling cash receipts, or in supplying services for customers
- Inventory reorder when inventory drops to a specific level
- Instruct staff on how to manage difficult and complicated sales
- Retail/hypermarket
Store manager
Mobile Shop Company
12.2006 - 12.2009
- Company Overview: Retail/Wholesale
- Pursuit stores operational requirements by assigning employees and following up with work results
- Maintains store staff by recruiting, selecting, and training employees
- Maintains store staff by coaching employees, planning, monitoring, and appraising their job results
- Markets merchandise by studying sales promotion, and display plans and financial statements for profitability ratios
- Secures merchandise by implementing security systems and measures
- Figure out marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Contributes to team effort by conducting related results as needed
- Retail/Wholesale
Customer Care Team leader
Itsalat International Company (i2)
10.2005 - 12.2006
- Company Overview: Retail/Wholesale
- Supplies daily direction and communication to employees so that customer service calls have answered in a prompt, efficient, and knowledgeable manner
- Creates and supports a high-quality work environment so team members had motivated to perform at their highest level
- Shares continual responsibility for managing the employees, ensuring calls managed efficiently and effectively
- Use proper judgment in upward communication of department or employee concerns
- Retail/Wholesale
Sales Representative
Sama Trading Company. (Samsung mobile)
10.2004 - 09.2005
- Company Overview: Retail/Wholesale
- Sell specific products and services to consumers
- Demonstrate products and show consumers how to maximize their features
- Explain different customizable features
- Set up display cases & Stock shelves & Ensure pricing is correct
- Distribute coupons and verify that coupons not expired
- Demonstrate electronics and their features
- Retail/Wholesale
Promoter
El-Araby Group. (Toshiba)
03.2003 - 09.2004
- Company Overview: Industrial
- Demonstrate and supply information on promoted products/services
- Create a positive image for the company's products and lead consumers to use them
- Use lectures, films, charts, and/or slide shows
- Distribute product samples & flyers to source current sales opportunities
- Find interest and understand customer needs and requirements
- Set up booths or promotional stands and stock products
- Industrial
Education
Special Education and Teaching Diploma -
Ain Shams University
Cairo, Egypt11.2023
HR Diploma (HRD) -
Regional IT Institute (RITI)
Cairo, Egypt 06.2021
Certified Career Coach (CCC) -
Intellect Coaching School
Cairo, Egypt11.2020
Certified Practitioner of Neuro-Linguistic Programming (NLP) -
Lucid Training School
Cairo, Egypt10.2020
Certified Professional Coach (CPC) -
Intellect Coaching School
Cairo, Egypt08.2020
Digital Marketing Diploma - Digital Marketing
DM Arts Academy
Cairo, Egypt03.2020
International Certified Professional Trainer -
Mind Edge Training School
Cairo, Egypt01.2020
Certificate of Achievement in Startup Management (Entrepreneurship) -
American University in Cairo (AUC)
Cairo, Egypt01.2020
The Trainer bootcamp (Round 23) -
The Trainer School
Cairo, Egypt12.2019
Professional Certificate of Trainer -
Paris ESLSCA Business University (ESLSCU)
Cairo, Egypt08.2019
Sales Management Diploma - Sales Management
American University in Cairo (AUC)
Cairo, Egypt10.2010
Faculty of Commerce - Accounting And Finance
Tanta University
Tanta, Egypt05.2003
Skills
- Conflict Resolution
- Strategic Planning
- Team Leadership
- Negotiation
- Presentation Skills
- Public Speaking
- Analytical Thinking
- Critical Thinking
- Continuous Learning
- Resilience
- Prioritization
- Self-motivation
Training
- Customer service & satisfaction, Logic training Centre
- The Online Trainer (Udemy Program), The Trainer school
- Psychology of trainer, The Trainer school
- Gamification for training, The Trainer school
- Principles of Marketing, AUC - School of Continuing Education
- Consumer Behavior, AUC - School of Continuing Education
- Professional Selling Skills, AUC - School of Continuing Education
- Sales Management and Forecasting, AUC - School of Continuing Education
- Business communication, AUC - School of Continuing Education
- Food hygiene, Carrefour MTP School
- Personal hygiene, Carrefour MTP School
Projects
Curriculum Development at B.TECH Applied Technology School
Sep 2022 - Jul 2023
Associated with ALGORIO For Media & Consultancy
- Developing curriculum plans and materials for sessions.
- Overseeing the development of the curriculum.
- Reviewing existing curriculum materials to ensure compliance with education standards.
- Conducting research on topics related to teaching methods and learning styles.
- Evaluating the effectiveness of educational programs based on student performance or other measures of achievement.
- Recommending changes to the school's curriculum based on student feedback or research findings.
- Instruct teachers on how to implement learning goals, along with training on new equipment or technologies.
Retail Business Development Consultant at B.TECH
Feb 2022 - Sep 2022
Associated with ALGORIO For Media & Consultancy
- Develop business plans with the assigned accounts
- Design and develop strategic development strategies and plans
- Provide assistance with implementing suggested plans and strategies
- Educate business development team to ensure the project's achievement
- Conduct complex analysis to find new market opportunities
- Investigate existing products and services and compare them with competitors
- Suggest measures for improving customer satisfaction and loyalty
- Oversee the implementation of different contracts
- Build, encourage, and maintain long-term relationships with key stakeholders
- Create and present a detailed report for upper management.
Personal Information
- Date of Birth: 09/14/82
- Gender: Male
- Nationality: Egypt
- Marital Status: Married
- Visa Status: Citizen
Languages
English
Spanish
French
Residence Country
Cairo, Egypt
Number Of Dependents
3
Driving License Issued From
Egypt
Job Target
- Learning and Development Manager
- Talent Development Manager
- Career Coach
- Professional Trainer
- Executive Coach
Target Industry
- Learning & Development.
- Catering/Food Services/Restaurants.
- Retail/Wholesale.
- Sales Administration.
- Marketing.
- FMCG.
Objectives
- Enhance organizational performance through strategic training initiatives.
- Optimize business processes to drive growth and efficiency.
- Empower professionals via targeted career and executive coaching.
- Design innovative, industry-aligned vocational training programs.
- Develop leadership capabilities through mentorship and skill assessment.
- Integrate advanced digital tools to transform learning experiences.
- Strengthening client relations and expanding strategic partnerships.
- Implement effective strategies in retail and FMCG to boost customer satisfaction.
Specialties
- Business Development.
- Operations Management.
- Crisis Management.
- Curriculum Design.
- Quality Assurance in Education.
- Vocational Education Development.
- Inventory Management.
- Sales Strategy Development.
- Performance Tuning.
- Leadership Development.
- Technological Tools for Learning.
- Digital Transformation.
- Complaint Resolution.
- Client Satisfaction Improvement.
- Data Analysis.
- Process Improvement.
- Promotional Campaigns.
- Market Opportunity Analysis.
- Electronic Retail Strategies.
- FMCG Expertise.
- Food & Beverage Operations.
Timeline
Learning & Business Development Director
ALGORIO for Training & Consultancy
07.2023 - 01.2024
Career Coach
Freelancer
11.2020 - Current
Chief Operations Officer
ALGORIO for Training & Consultancy
05.2019 - Current
Business Coach
Freelancer
05.2019 - Current
District Operation Manager
Tawfeer for Food Products (Kazyon)
12.2017 - 04.2019
Professional Trainer
Freelancer
10.2014 - Current
Regional Operation Director
El-Maced for Food, Beverages & Management of Tourist Facilities
08.2012 - 11.2017
FMCG Department Head
Carrefour (MAF Hypermarkets Group CO.)
01.2010 - 04.2012
Store manager
Mobile Shop Company
12.2006 - 12.2009
Customer Care Team leader
Itsalat International Company (i2)
10.2005 - 12.2006
Sales Representative
Sama Trading Company. (Samsung mobile)
10.2004 - 09.2005
Promoter
El-Araby Group. (Toshiba)
03.2003 - 09.2004
Special Education and Teaching Diploma -
Ain Shams University
HR Diploma (HRD) -
Regional IT Institute (RITI)
Certified Career Coach (CCC) -
Intellect Coaching School
Certified Practitioner of Neuro-Linguistic Programming (NLP) -
Lucid Training School
Certified Professional Coach (CPC) -
Intellect Coaching School
Digital Marketing Diploma - Digital Marketing
DM Arts Academy
International Certified Professional Trainer -
Mind Edge Training School
Certificate of Achievement in Startup Management (Entrepreneurship) -
American University in Cairo (AUC)
The Trainer bootcamp (Round 23) -
The Trainer School
Professional Certificate of Trainer -
Paris ESLSCA Business University (ESLSCU)
Sales Management Diploma - Sales Management
American University in Cairo (AUC)
Faculty of Commerce - Accounting And Finance
Tanta University
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