Hisham Swidan
Data Center Administrator
Cairo,Madinaty
Summary
Professional administrator with strong organizational skills and results-driven mindset. Possesses expertise in managing operations, coordinating staff, and ensuring efficient workflow in center environment. Demonstrates collaborative approach, adaptable to changing needs, and consistently reliable. Known for effective communication, problem-solving, and leadership abilities.
Overview
20
20
years of professional experience
Work History
Data Center Administrator
North Electricity Company
09.2012 - Current
- Managed Windows Server ( AD-Exchange)
- Managed Firewalls ( FortiGate-Sophos)
- Managed Veeam Backup-Store once
- Managed EXSI VM infrastructure, ensuring seamless performance through VMware.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Implemented network security measures to minimize data loss.
- Recommended development of plans for systems development and operations.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Monitored system performance and responded to alerts.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Introduced management tools to create and manage virtual server computing environment.
- Provided on-call support for network engineering duties.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Assisted IT staff on troubleshooting issues and closing calls.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Applied leading theories and concepts to development, maintenance and implementation of information security standards, procedures and guidelines.
- Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security.
- Delivered network system upgrade on time, under budget and with minimal service interruption.
- Planned and oversaw configuration changes for security infrastructure platforms.
- Managed data center system upgrades, delivering better reliability and security for server hosting and enterprise applications.
- Performed and reviewed technical security assessments of Software and Software to identify points of vulnerability and non-compliance with established information security standards and recommend mitigation strategies.
- Created policies and procedures for emerging security technologies and proposals.
- Designed, installed and configured email encryption gateways with data loss prevention.
- Assisted in the recruitment, hiring, training, and retention of high-quality employees to support center goals.
Customer Service Representative
Vodafone Egypt
03.2010 - 12.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Computer Technician
The Kingdom of Computer Company
01.2009 - 01.2010
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
CCTV and Network Technician
Stars Company
02.2007 - 10.2007
- Boosted overall security coverage by designing comprehensive surveillance layouts for new installations.
- Enhanced security by installing and maintaining CCTV systems in various locations.
Network Specialist
The Compass Company
08.2006 - 01.2007
- Collaborated with IT team members to develop comprehensive strategies for network upgrades and expansions.
- Reduced downtime and improved system reliability by proactively monitoring network performance.
Computer Technician Consultant
ElSamhan Company
06.2005 - 10.2005
- Implemented data backup procedures to safeguard valuable information against potential loss or damage due to system failures or breaches in security measures.
- Enabled end-user productivity by ensuring smooth functionality of computer systems and networks.
- Contributed to project success by assisting in the planning, execution, monitoring, control, and closure phases of various IT initiatives.
- Developed customized IT solutions that met unique business requirements, optimizing operational efficiency and productivity for clients.
- Boosted customer satisfaction with prompt and accurate diagnosis of computer problems.
Education
Bachelor Of Applied Science In Information Technology -
Manarat Language School
CairoSkills
VMware-Firewall-Storage-Cars Ecu&Tcu programming-
Accomplishments
- Data Center Migration
- Collaborated with team of 15 in the development of PrePaid unified program
- Scada System .
Timeline
Data Center Administrator
North Electricity Company
09.2012 - Current
Customer Service Representative
Vodafone Egypt
03.2010 - 12.2011
Computer Technician
The Kingdom of Computer Company
01.2009 - 01.2010
CCTV and Network Technician
Stars Company
02.2007 - 10.2007
Network Specialist
The Compass Company
08.2006 - 01.2007
Computer Technician Consultant
ElSamhan Company
06.2005 - 10.2005
Bachelor Of Applied Science In Information Technology -
Manarat Language School
Similar Profiles
Hadeel AbdeldayemHadeel Abdeldayem
Senior Engineer at North Cairo Electricity Distribution CompanySenior Engineer at North Cairo Electricity Distribution Company
Ahmed BalbaaAhmed Balbaa
Senior Civil Engineer at Middle Delta Electricity Production Company (Ministry Of Electricity And Energy- Arab Republic Of EgSenior Civil Engineer at Middle Delta Electricity Production Company (Ministry Of Electricity And Energy- Arab Republic Of Eg
Adam ParkerAdam Parker
GIS Data Maintainer at Electricity North West LtdGIS Data Maintainer at Electricity North West Ltd
Kareem M. KamelKareem M. Kamel
Head of Design at Hilights Group (Egypt / KSA / UAE)Head of Design at Hilights Group (Egypt / KSA / UAE)
AHMED KASSABAHMED KASSAB
Technical Delivery Manager at General ElectricTechnical Delivery Manager at General Electric