Hossam Ahmed
Customer Experience Representative | QNB Egypt
Cairo
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative
QNB Egypt
12.2023 - Current
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Processed transactions efficiently, ensuring adherence to company policies and procedures.
- Coordinated with team members to resolve customer issues, promoting a collaborative environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Contact Center Agent
CIB
07.2023 - 12.2023
- Managed high-volume inbound calls, ensuring timely and accurate customer assistance.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline processes and improve response time.
- Assisted in the development of training materials to enhance agent performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
Education
Bachelor of Economics - Business Economics
Faculty of Economics And Political Science
Cairo University 04.2001 -
Skills
Customer service
Timeline
Customer Service Representative
QNB Egypt
12.2023 - Current
Contact Center Agent
CIB
07.2023 - 12.2023
Bachelor of Economics - Business Economics
Faculty of Economics And Political Science
04.2001 -