Hossam Ahmed Abd El Galil

Guest Service Shift Leader with over 18 years of experience at Four Seasons San Stefano, with a proven track record of delivering exceptional luxury hospitality experiences. Started as part of the hotel’s pre-opening valet team and steadily advanced through multiple roles, reflecting a strong commitment to excellence and professional growth. Skilled in managing team operations and delegating tasks efficiently to ensure smooth shift performance. Adept at handling guest complaints with professionalism and empathy, consistently achieving high satisfaction levels. Known for strong communication and organizational skills, a collaborative spirit, and the ability to train and mentor new staff—contributing to elevated team performance. Recognized with multiple awards and guest commendations, and regarded as a role model in creating unforgettable guest experiences.

Proficient in advanced web research and online resource acquisition, with the ability to efficiently locate, evaluate, and retrieve targeted information across diverse platforms. Skilled in navigating and utilizing a wide range of internet applications to support data-driven tasks, problem-solving, and operational needs.

• With over 18 years of dedicated service in luxury hospitality, I have consistently delivered exceptional guest experiences with professionalism, courtesy, and warmth—values deeply instilled through the renowned Four Seasons training programs.
• Throughout my tenure, I successfully completed multiple advanced training modules including F.S.I.T.P 1.4 & 1.5, ASPECT, Get Me Right, Guest Experience, Complaint Handling, and Future Leaders, among others.
• My commitment to excellence has resulted in a spotless service record—18 years without a single guest complaint—while striving to make every stay truly unforgettable. I thrive under pressure, confidently managing multiple tasks during peak hours with calm efficiency and grace.
• My dedication was recognized with a personal thank-you letter from L.Q.A, commending my hospitality and the support I provided during his visit.

• I have extensive driving experience dating back to 1999, which has given me strong confidence and excellent control over various types of vehicles.
• I grew up in a car-owning family, which nurtured my passion for driving from an early age and helped me develop solid driving skills.
• I regularly cover the valet parking position within the guest service team whenever needed, performing the role efficiently and reliably.
• I’m known for safe and precise driving, with the ability to handle luxury vehicles while ensuring both the guest’s comfort and the vehicle’s safety.
• Skilled in maneuvering through tight and crowded parking areas, always maintaining the highest standards of professionalism and courtesy when receiving and returning guest vehicles.
  

My hospitality journey at Four Seasons San Stefano began in July 2007, where I joined the pre-opening team as a Valet Parking Attendant. Through dedication, professionalism, and a passion for guest service, I advanced to Guest Service Agent in 2010, then to Doorman in 2017, and currently serve as Guest Service Shift Leader since 2021. Over the years, I’ve earned numerous letters of appreciation and “WOW” recognitions from guests, reflecting my commitment to delivering exceptional service. From 2014 to 2020, I was honored to serve as a Designated Trainer, helping onboard and develop new team members to uphold the Four Seasons standard of excellence. My contributions were formally recognized with the Employee of the Month award in January 2016, followed by the prestigious Employee of the Year title later that same year. This progression reflects not only my growth within the organization but also my unwavering dedication to creating unforgettable guest experiences.

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• My passion for technology began early—I’ve owned and worked with computers since 1991.
• I entered the professional IT field in 1995, building a career rooted in hands-on experience and technical expertise.
• Between 1999 and 2000, I worked at ICC Company, followed by a year at Alex Group (2000–2001).
• In 2001, I founded my own computer maintenance business, Home Tech, which I successfully ran for two years.
• From 2003 to 2006, I joined Millennium Technology Company, specializing in computer systems and network infrastructure.
• I later worked at Ghazal Digital Studio from 2006 to 2007.
• Across all these roles, I served as a Computer Maintenance Engineer and Network Administrator, responsible for diagnosing hardware and software issues, maintaining system integrity, and ensuring seamless network operations.
• My career reflects a deep commitment to technology, problem-solving, and continuous learning.

• Qualifications: B.A. of Computer Science
• Date of Birth: 12/27/81
• Marital Status: married

Certified [Guest Service Shift Leader], [Fourseasons] - [current ]