Play sports
Hossam Amgd Mohamed
Fostat - Cairo -egypt
Summary
Educated tourism professional with love of all things artsy. Highly adept at creating entertaining scripts and well-versed in marketing. Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
AYS Agent
JW Marriott
Mirage city - EL Tagmoa , Cairo
05.2021 - Current
- Provided ongoing guest service, including housekeeping , engineering , and rooms service requests .
- Delivered prompt service to prioritize customer needs.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Resolved customer problems and complaints.
- Assisted large number of international customers via phone each day.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Web Chat Agent
Raya contacting center ( talabat account )
Cairo , Egypt
01.2020 - 05.2020
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Handled inbound customer chat conversations from various websites.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Developed exemplary writing skills through continued correspondence
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Entered customer interaction details in sales force and back office systems to track requests, document problems and record solutions offered.
Tour Leader
Tropitel valley tours for tourism
Cairo , egypt
06.2017 - 09.2019
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Meet the guest at the meeting point and travel to sharm-elshekh , Hurghada or Marsa Allam
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Collected and deposited payments from guests.
- Developed tour programming to enhance guest experiences.
- Guided groups of up to 45 people on tours
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Sales Representative
Kodak spot company for photographing
Sahl Hashesh - Hurghada , Egypt
06.2018 - 09.2018
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Completed customer contracts and warranties as part of administrative aspects of sales.
- Persuade the guest to make a photo session
- Communicate with different types and nationalities of people
- Presentation the product (photos / albums ) to the guest
- Make a reservation and determine a good time to meet
- Close the sale
Front Desk Receptionist
Swiss inn hotels
Cairo, Egypt
07.2016 - 10.2016
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified duty manger immediately when problems escalated.
- Kept accounts in balance and ran daily reports to verify totals.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Used Comeses to process reservations, check-ins and check-outs.
Education
Bachelor of Tourism And Hotels - Tourism Studies Department English Section
09.2015 - 06.2019
Skills
Fixable
undefinedInterests
Foot ball , volley ball
Reading
Traveling
Listening to music
Interact with different cultural
Timeline
AYS Agent - JW Marriott
05.2021 - Current
Web Chat Agent - Raya contacting center ( talabat account )
01.2020 - 05.2020
Sales Representative - Kodak spot company for photographing
06.2018 - 09.2018
Tour Leader - Tropitel valley tours for tourism
06.2017 - 09.2019
Front Desk Receptionist - Swiss inn hotels
07.2016 - 10.2016
Faculty Of Tourism And Hotels Management - Bachelor of Tourism And Hotels , Tourism Studies Department English Section
09.2015 - 06.2019
Similar Profiles
Ouafa ElofirOuafa Elofir
Marketing Coordinator at Marriott Vacations Worldwide - JW Marriott & CrystalMarketing Coordinator at Marriott Vacations Worldwide - JW Marriott & Crystal
Simon GuertinSimon Guertin
Senior Sales Manager at Austin Marriott Downtown & JW Marriott AustinSenior Sales Manager at Austin Marriott Downtown & JW Marriott Austin
Chandan SharmaChandan Sharma
Director of Sales at JW Marriott, Marriott InternationalDirector of Sales at JW Marriott, Marriott International
ANKITA CHAKRABORTYANKITA CHAKRABORTY
Assistant Guest Relations Manager at JW Marriott HotelAssistant Guest Relations Manager at JW Marriott Hotel
Vincent LigorioVincent Ligorio
Interim CEO - Rector at RYBAKOV FOUNDATIONInterim CEO - Rector at RYBAKOV FOUNDATION