Hossam Amgd Mohamed

Summary

Educated tourism professional with love of all things artsy. Highly adept at creating entertaining scripts and well-versed in marketing. Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.

Overview

4

years of post-secondary education

3

years of professional experience

Work History

AYS Agent

JW Marriott

Mirage city - EL Tagmoa , Cairo

05.2021 - Current

Provided ongoing guest service, including housekeeping , engineering , and rooms service requests .
Delivered prompt service to prioritize customer needs.
Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Resolved customer problems and complaints.
Assisted large number of international customers via phone each day.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

Web Chat Agent

Raya contacting center ( talabat account )

Cairo , Egypt

01.2020 - 05.2020

Remedied issues quickly and within parameters of company-mandated policies and procedures.
Handled inbound customer chat conversations from various websites.
Worked closely with each customer to carefully resolve issues within timely fashion.
Developed exemplary writing skills through continued correspondence
Documented all customer information accurately in computer system, providing dated notes for future reference.
Entered customer interaction details in sales force and back office systems to track requests, document problems and record solutions offered.

Tour Leader

Tropitel valley tours for tourism

Cairo , egypt

06.2017 - 09.2019

Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
Meet the guest at the meeting point and travel to sharm-elshekh , Hurghada or Marsa Allam
Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Collected and deposited payments from guests.
Developed tour programming to enhance guest experiences.
Guided groups of up to 45 people on tours
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Sales Representative

Kodak spot company for photographing

Sahl Hashesh - Hurghada , Egypt

06.2018 - 09.2018

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Developed and delivered engaging sales presentations to convey product benefits.
Completed customer contracts and warranties as part of administrative aspects of sales.
Persuade the guest to make a photo session
Communicate with different types and nationalities of people
Presentation the product (photos / albums ) to the guest
Make a reservation and determine a good time to meet
Close the sale

Front Desk Receptionist

Swiss inn hotels

Cairo, Egypt

07.2016 - 10.2016

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Resolved customer issues quickly and notified duty manger immediately when problems escalated.
Kept accounts in balance and ran daily reports to verify totals.
Welcomed patrons and immediately offered assistance by asking open-ended questions.
Protected guest valuables with main safe or in individual boxes to maximize security.
Used Comeses to process reservations, check-ins and check-outs.

Education

Bachelor of Tourism And Hotels - Tourism Studies Department English Section

Faculty Of Tourism And Hotels Management , Helwan University

09.2015 - 06.2019

Skills

Fixable

Travel recommendations

Abel to travel

Presentation skills

Public speaking

Leadership

Time management

Creative solutions

Cash Handling

Multi-line phone talent

Good listening skills

Customer Service

Handling problems

Sales expertise

Power point

Microsoft office

Able to learn

Internet researcher

Interests

Play sports

Foot ball , volley ball

Reading

Traveling

Listening to music

Interact with different cultural

Timeline

AYS Agent - JW Marriott

05.2021 - Current

Web Chat Agent - Raya contacting center ( talabat account )

01.2020 - 05.2020

Sales Representative - Kodak spot company for photographing

06.2018 - 09.2018

Tour Leader - Tropitel valley tours for tourism

06.2017 - 09.2019

Front Desk Receptionist - Swiss inn hotels