Hossam Elhadary
Customer Service
Menofia,Shibin Elkom
Summary
Dynamic customer service professional with a proven track record at Banque Du Caire, excelling in account management and customer inquiry resolution. Enhanced service quality and operational efficiency, significantly boosting customer satisfaction ratings. Skilled in transaction processing and cash auditing, with a strong ability to foster relationships and drive team performance.
Overview
13
13
years of professional experience
6
6
Certifications
Work History
Customer Service
Banque Du Caire
01.2023 - Current
- Assisted customers in resolving account inquiries, enhancing service quality and ensuring timely responses to needs.
- Implemented customer feedback mechanisms, improving service delivery and fostering stronger client relationships.
- Managed daily transactions, ensuring accuracy and compliance with internal protocols for financial operations.
- Collaborated with team members to streamline processes, resulting in improved operational efficiency and customer satisfaction.
- Increased customer service ratings significantly through personable service.
Teller
Banque Du Caire
02.2016 - 01.2023
- Processed daily transactions efficiently, ensuring accuracy in financial operations and enhancing customer trust and satisfaction.
- Managed customer inquiries and account issues effectively, fostering strong relationships and promoting service loyalty.
- Conducted regular cash audits and reconciliations, maintaining compliance with banking regulations and minimizing discrepancies.
- Trained and mentored new team members, improving team performance and operational efficiency in customer service delivery.
Sales Manager
International Company for Agriculture Fertilizers
01.2015 - 12.2015
- Developed and implemented strategic sales initiatives that increased market penetration and enhanced customer engagement within the agricultural sector.
- Analyzed market trends and competitor activities to inform sales strategies, resulting in improved product positioning and increased revenue streams.
- Led a cross-functional team to streamline sales processes and improve communication, which enhanced overall operational efficiency and team collaboration.
- Trained and mentored junior sales staff, fostering a culture of continuous learning and driving performance improvements across the sales team.
Sales Representative
International Company for Agriculture Fertilizers
01.2013 - 12.2014
- Cultivated strong relationships with farmers and distributors, enhancing customer satisfaction and loyalty within the agricultural sector.
- Delivered product presentations and demonstrations, effectively communicating the benefits of advanced fertilizers to diverse audiences.
Education
MBA -
The Arab Academy For Management Banking And Financial Scienc
Cairo2020
Bachelor of Accounting -
Menofia University
Menofia2012
Skills
Customer inquiry resolution
Certification
Mass teller course at Egyptian bank institute
Timeline
Customer Service
Banque Du Caire
01.2023 - Current
Teller
Banque Du Caire
02.2016 - 01.2023
Sales Manager
International Company for Agriculture Fertilizers
01.2015 - 12.2015
Sales Representative
International Company for Agriculture Fertilizers
01.2013 - 12.2014
MBA -
The Arab Academy For Management Banking And Financial Scienc
Bachelor of Accounting -
Menofia University