Hossam Elkobrosy

• Formed strategic partnerships and connected with potential clients to drive business development.
• Spearheaded IT projects for large banks with innovative approaches to resource allocation and strategic planning.
• Works with venture capitals that helps entrepreneurs succeed
• Built e-commence platform and oversaw supply chain functions to verify inventory levels and budget adherence.

• Effectively led the IT teams in 15 countries and managed the IT infrastructure resources. Achieved reduction the operation cost by 11% while effectively reduced the down time by 17%.
• Spearheaded the introduction of mobile digital transformation and could achieve 87% workload reduction, saving 600 employee hours per month
• Built IT KPIs and supported Business Operations, Projects Risks, and mitigation plans. Achieved enhancement of operation productivity by 15%.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Spearhead user-satisfaction program in 35 countries and drove the score to an impressive 20. Convert Outsource to Insourced models that provide a saving of $1.7 million every year.
• Led IT cost analysis program and the conversion to cost center allocation per services.

Key Achievement:

• Led a complete overhaul of the flagship Customer Services Lounges (MyTech Lounge) in 5 countries, within 1 year that prompted NPS with 20+ points.
• Implemented Network Branch Transformation for 30 locations with annual cost saving of USD 500K

• Guided organizational technology strategy and roadmaps.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Wrote policy, procedure and manuals governing internal IT use.
• Set organization cloud adoption strategy and implemented applications migration to the cloud.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Worked with internal compliance team to execute IT security risk assessments, ensuring platforms and processes are compliant with all corporate and regulatory standards and requirements.

Key Achievement:

• Developed and implemented automation of 40% of IT operation and 60% power saving of facility consumptions .
• Direct the implementation of ITIL and PCI across the bank infrastructure while reduced service disruption to 2 hours per year.