Hossam Hassan Abd El Kader Tawab
Workshop Team Leader
B29 St145 Behind Nozha Call Center
Summary
Currently looking for a suitable mechanical engineering position with a progressive manufacturing company, willing to relocate if necessary.
Experienced automotive professional with over a decade in customer service, service advising, sales coordination, and workshop team leadership. Skilled in vehicle diagnostics, roadside assistance, and customer relations. Achieved Level 3 certification on the Jaguar Land Rover diagnostic track and have a strong background in workshop operations and team management.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Workshop Team Leader & Roadside Assistance Coordinator
Jaguar & Land Rover
06.2022 - Current
- Lead the workshop team, ensuring efficient operations and high service standards.
- Certified Level 3 Jaguar& Land rover techinical .
- Manage roadside assistance and breakdown services, providing quick and effective customer support.
- Follow up with customers to ensure satisfaction and issue resolution.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Sales Coordinator & PDI Specialist
MTI Automotive
06.2016 - 01.2022
- Coordinated sales operations for Jaguar and Land Rover vehicles.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Managed Pre-Delivery Inspection (PDI) processes to ensure vehicles met quality standards.
- Supported sales teams with technical knowledge and service coordination.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
Service Advisor
MTI Automotive
01.2015 - 01.2016
- Assisted customers with service appointments and repairs.
- Advised on maintenance needs and provided cost estimates.
- Coordinated with technicians to ensure timely service completion.
Customer Service Representative
MTI Automotive
01.2012 - 01.2015
- Handled customer inquiries and service appointments.
- Provided information on vehicle services and maintenance.
- Ensured customer satisfaction through proactive follow-ups.
Education
Faculty of Law -
Ain Shams University
01.2005 - 01.2009
Skills
- Automotive diagnostics & troubleshooting
- Workshop & team management
- Roadside assistance coordination
- Customer service & client relations
- Sales coordination & PDI inspection
- Strong communication & problem-solving
Work planning
Team motivation
Problem-solving
Mentoring
Quality improvement
Team supervision
Certification
Jaguar Land Rover Diagnostic Level 2 Certification
Personal Information
Date of Birth: 04/18/88
Military Service
Exempt from military service
Timeline
Electric vehicle informed personal (EVIP)
03-2025
Jaguar Land Rover Diagnostic Level 3 Certification
11-2022
Workshop Team Leader & Roadside Assistance Coordinator
Jaguar & Land Rover
06.2022 - Current
Jaguar Land Rover Diagnostic Level 2 Certification
03-2021
Sales Coordinator & PDI Specialist
MTI Automotive
06.2016 - 01.2022
Service Advisor
MTI Automotive
01.2015 - 01.2016
Customer Service Representative
MTI Automotive
01.2012 - 01.2015
Faculty of Law -
Ain Shams University
01.2005 - 01.2009
Similar Profiles
Edward DobbsEdward Dobbs
General Manager at Jaguar Land Rover Flatirons And Land Rover DenverGeneral Manager at Jaguar Land Rover Flatirons And Land Rover Denver
Endri ArapiEndri Arapi
Automotive Technician at Dream Land S.R.L (Jaguar Land Rover)Automotive Technician at Dream Land S.R.L (Jaguar Land Rover)
Mason VictorMason Victor
Sales Advisor at Jaguar Land Rover ColumbiaSales Advisor at Jaguar Land Rover Columbia
Aaron EllisonAaron Ellison
Vehicle Technician / Diagnostic Technician at Barbagallo Jaguar Land RoverVehicle Technician / Diagnostic Technician at Barbagallo Jaguar Land Rover
Meenu Sailusha RambeMeenu Sailusha Rambe
Production Assistant at Sri Vijaya Visakha Dairy Milk Producers companyProduction Assistant at Sri Vijaya Visakha Dairy Milk Producers company