Hossam Hassan Mohamed
Cairo,C
Summary
Enthusiastic Shop Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of how to deal with others and training in Effective communication skills . Motivated to learn, Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Department Manager
Zara
Cairo
09.2019 - Current
- Increased efficiency and team productivity by promoting operational best practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Rotated merchandise and displays to feature new products and promotions.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Maximized productivity and profitability by balancing sales and expenses.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Assistant Store Manager
ZARA
Cairo
12.2017 - 08.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assistant Manager
ZARA
Cairo
10.2015 - 11.2017
Cashier
ZARA
Cairo
12.2013 - 09.2015
Sales Associate
ZARA
Cairo
12.2012 - 11.2013
Assistant Manager
FIG Company
Cairo
12.2011 - 11.2012
Cashier
Dejavu
Cairo
02.2011 - 10.2011
Broker
Tycoon holding company
Cairo
12.2009 - 01.2011
Education
Bachelor of Commerce
Ain Shams University
Cairo 09.2007 - 07.2011
Skills
Customer service
Inventory management
Employee scheduling
Recruitment
Coaching and mentoring
Product development
Effective leader
Delegation
Relationship building
Scheduling
Good listening skills
Self-motivated professional
Excellent work ethic
Initiative
Change and adaptability
Attention to Details
Communication skills
Teambuilding
Analytical skills
Multitasking abilities
Staff training/development
Employee reviews
Relationship building and management
Certification
Technical analysis in stock Market
Timeline
Problem solving
11-2020
Retail Analysis
01-2020
Department Manager
Zara
09.2019 - Current
Train the trainer
05-2019
Managerial Development Program
06-2018
Assistant Store Manager
ZARA
12.2017 - 08.2019
Assistant Manager
ZARA
10.2015 - 11.2017
Cashier
ZARA
12.2013 - 09.2015
Sales Associate
ZARA
12.2012 - 11.2013
Assistant Manager
FIG Company
12.2011 - 11.2012
Cashier
Dejavu
02.2011 - 10.2011
Broker
Tycoon holding company
12.2009 - 01.2011
Technical analysis in stock Market
01-2009
Bachelor of Commerce
Ain Shams University
09.2007 - 07.2011